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Crest INFINITI - Service Center

Frisco, TX

4.8
407 Reviews

407 Reviews of Crest INFINITI - Service Center

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March 20, 2025

I was lucky enough to get my car serviced without an appointment. Everyone was super friendly and I got my car back before time frame. More

by IVNguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 21, 2025 -

Crest INFINITI responded

We're so glad to hear you had such a positive experience! It's great that we could fit you in without an appointment and get your car back ahead of schedule. We really appreciate your kind words and look forward to helping you again in the future!

March 17, 2025

The service center was fine. However, the lady that set my appointment did not get the information correct. I was bringing my car in for a zagtec and oil change/15,000 mile check More

by MRSCALISE
Recommend Dealer
Yes
Employees Worked With
We did not use sales people
Mar 19, 2025 -

Crest INFINITI responded

Thank you for sharing your feedback! We’re glad to hear that the service center met your expectations. We are sorry to see that you are not fully satisfied with your experience, and we will make sure to improve our communication moving forward. If you'd like to discuss this further or need assistance with a loaner car, please don’t hesitate to reach out to us. We look forward to serving you again soon!

March 17, 2025

Crest again proves to be exceptional at servicing my car. After a busy Saturday they still washed my car. More

by LUCRETIA.CARROLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Key
Mar 18, 2025 -

Crest INFINITI responded

Thank you for your great feedback! We’re so glad to hear that Crest continues to provide exceptional service for your car. It’s the little things, like washing your car after a busy day, that we hope make your experience special. We truly appreciate your loyalty and look forward to helping you again in the future!

March 17, 2025

No comment, all was wery good , thank you for help,I will come next time. More

by KRZYSZTOF.ZURAW56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Brown
Mar 18, 2025 -

Crest INFINITI responded

Thank you for your feedback! We're so glad to hear that everything went well and that you had a great experience. We look forward to helping you again next time!

March 16, 2025

Great dealership very friendly personable and willing to assist in anyway possible. This is the only dealership I frequent More

by M_WHITEHEAD61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor from Service
Mar 18, 2025 -

Crest INFINITI responded

Thank you for the amazing review! We're so glad to hear that you had a great experience with us. We strive to be friendly, personable, and always ready to assist our customers in every way possible. We truly appreciate your loyalty and look forward to continuing to serve you in the future!

March 16, 2025

Derrick was very helpful and accommodating and was able to get my tire taken care of quickly! More

by lrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Mar 19, 2025 -

Crest INFINITI responded

We're glad to hear that Derrick provided prompt and accommodating service with your tire. Your experience is important to us, and we appreciate you taking the time to share your feedback.

March 15, 2025

This is a wonderful dealership to purchase or lease a vehicle. The experience provided by the Sales, Finance, and Service Team was superior. More

by LILBOYB07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Conkleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla from Finance and Troy from Service
Mar 19, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our Sales, Finance, and Service teams. Providing exceptional service is always our goal, and we appreciate your support. We look forward to assisting you again in the future!

March 15, 2025

I’ve done business with Crest for at least 10 years. I will probably never buy a car from anyone else ever again. I messed up and bought an Escalade from Frank Kent. They are the worst. I bring our Esca More

by MELLIS2337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Neighbors, Tony in Service, Dustin Sparhawk
Mar 19, 2025 -

Crest INFINITI responded

Thank you for your incredible loyalty over the past 10 years! We truly appreciate your continued trust in us, and it’s great to know we’ve earned your recommendation. We look forward to continuing to serve you for all your vehicle needs in the future. Your support means a lot to us!

March 15, 2025

Exceptional service. Treated with first-class courtesy and respect. Thank you for always going above and beyond! More

by Dianebrennanbrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin in service
Mar 18, 2025 -

Crest INFINITI responded

Thank you for your kind review! We're thrilled to hear that you received exceptional service and felt treated with the utmost courtesy and respect. We truly appreciate your feedback and look forward to continuing to go above and beyond for you in the future!

March 14, 2025

I had a phenomenal experience with Crest Infiniti. Thank you again Al, the service you, and the rest of the team showed me was superb. More

by LILBOYB07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Conkleton, Troy Dunn
Mar 18, 2025 -

Crest INFINITI responded

Thank you for your wonderful review! We're delighted to hear that Al and the rest of the team provided you with a phenomenal experience. Delivering superb service is always our goal, and we truly appreciate your kind words. We look forward to assisting you again in the future!

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