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Crest INFINITI - Service Center

Frisco, TX

4.8
407 Reviews

407 Reviews of Crest INFINITI - Service Center

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March 13, 2025

Troy was remarkable and kept me informed. I would recommend him to others seeking car service at Crest. More

by kilo49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asad El Wir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
Mar 14, 2025 -

Crest INFINITI responded

Thank you for your kind words about Troy. We are glad to hear that he kept you informed and provided remarkable service. Your recommendation means a lot to us, and we look forward to serving you again in the future.

March 13, 2025

Everyone was very pleasant and helpful. Very clean and everything was done timely. I went to the showroom just to kill time, and Jeannie Dang came over and answered all of my questions eve More

by rbre455
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannie Dang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Crest INFINITI responded

Thank you for your kind words! We are thrilled to hear that everyone was pleasant and helpful during your visit. It's great to know that Jeannie Dang was able to assist you with all your questions. We strive to maintain a clean environment and ensure timely service for all our customers.

March 13, 2025

I purchased a preowned car from Crest and immediately after I got home I noticed a few issues that wasn’t clear at the time of test driving. Since I bought the car in October I have been going back and f More

by jessetaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The manager and sales agent I initially worked with are no longer with the company
Mar 18, 2025 -

Crest INFINITI responded

We appreciate your feedback regarding your experience. We understand the frustration of dealing with warranty issues and the lack of communication from our sales team. Please reach out to Myles Bates at MBates02@vtaig.com for assistance in resolving this matter.

March 13, 2025

Very pleasant experience. All services were done in a timely manner. Everyone was so nice. More

by JODILSU2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy
Mar 14, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We are thrilled to hear that you had a very pleasant experience and that all services were completed in a timely manner. Our team takes pride in providing excellent service, and we appreciate your kind words about our staff.

March 12, 2025

Great service , covered all my concerns &/or questions. Comfortable place to wait .very satisfied! Friendly staff More

by dionnesawyers
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're so glad to hear that you had a great experience and that all your concerns and questions were addressed. It’s also wonderful to know that you felt comfortable while waiting. We appreciate your feedback and look forward to serving you again in the future!

March 12, 2025

Your Team is always friendly and efficient Your services are great Thank you very much much More

by johnmilarski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troys
Mar 13, 2025 -

Crest INFINITI responded

Thank you so much for your kind words! We're thrilled to hear that our team has consistently provided you with friendly and efficient service. We truly appreciate your support and look forward to continuing to serve you in the future!

March 11, 2025

Trevor and team are great- as always. It was also great to see M. Brosin continuing his tradition of grilling steaks for the employees. (Although they could have saved one for me...lol..) More

by CEHOSKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor, Randy
Mar 12, 2025 -

Crest INFINITI responded

Thank you for the awesome review! We're so glad to hear that Trevor and the team took great care of you, as always. It’s great to hear that M. continues the grilling tradition for the team! If you need anything else, don’t hesitate to reach out!

March 11, 2025

I experienced a very friendly, very accommodating staff. There were several options to help you pass the time while your vehicle is being serviced. Five star treatment. More

by JMA7733464
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Dunn 5 star.
Mar 12, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our friendly and accommodating staff. We always aim to make your visit as comfortable as possible, and we’re happy to know we provided you with five-star treatment. If you need anything else, feel free to reach out!

March 08, 2025

Very personal and service updates were communicated well on time and helpful explaining what needed done. More

by mattglinsky
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 11, 2025 -

Crest INFINITI responded

Thank you for your kind words! We are glad to hear that our service updates were communicated effectively and that our explanations were helpful. We strive to provide a personal touch in our service and appreciate your feedback.

March 07, 2025

Great experience. Dustin helped me get a loaner car. The repair was covered under warranty which was great. Everyone was friendly and helpful. More

by LAURALEA124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Mar 10, 2025 -

Crest INFINITI responded

Thank you for sharing your great experience! We are glad to hear that Dustin was able to assist you with a loaner car and that your repair was covered under warranty. It's wonderful to know that our team was friendly and helpful during your visit.

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