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Crest INFINITI - Service Center

Frisco, TX

4.8
407 Reviews

407 Reviews of Crest INFINITI - Service Center

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March 01, 2025

Excellent service. Was greeted promptly and was on my way to work in no time. When I picked up my car it was spotless and ready for me to go. More

by smorin424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duskan - Service
Mar 04, 2025 -

Crest INFINITI responded

Thank you for your kind words about our service. We are glad to hear that you were greeted promptly and that your car was spotless and ready for you. We strive to provide excellent service to all our customers. We look forward to seeing you next time!

March 01, 2025

I want to commend Richie Nacari for the exceptional service we received. His knowledge and expertise in Infiniti were remarkable. He made the entire process enjoyable. He was extremely helpful, ensurin More

by CJ3107472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Nabors, Crest Service Manager is the reason I bring my Infinity's to Crest for all the service on my vehicles. Taking my vehicles in for service is like vesting a friend for a cup of coffee. Thanks Randy!
Mar 04, 2025 -

Crest INFINITI responded

We want to thank you for your kind words about Richie Nacari. We are thrilled to hear that his knowledge and expertise made your experience enjoyable. We strive to provide exceptional service, and it is wonderful to know that Richie exemplifies this. Thank you for recognizing his efforts.

February 28, 2025

The service was fast and efficient and the customer service was great I give 100 thanks More

by ALICIA75002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Mar 03, 2025 -

Crest INFINITI responded

Thank you for your kind words! We are thrilled to hear that you found our service fast and efficient, and that our customer service met your expectations. Your satisfaction is our priority, and we appreciate your support.

February 28, 2025

Took the time to make sure everything was fixed & not in a hurry just to get my car back to me. More

by KRIS35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin service rep
Mar 03, 2025 -

Crest INFINITI responded

Thank you for your feedback. We appreciate you taking the time to share your experience and are glad to hear that our team ensured everything was fixed without rushing. Your satisfaction is important to us.

February 27, 2025

Tony is great! He makes everything very easy and smooth. He goes out of his way to really help me and figure out what I can do for my car servicing. More

by alisaphe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Feb 28, 2025 -

Crest INFINITI responded

We’re thrilled to hear about your experience with Tony! Our team strives to make everything as seamless as possible, and it’s fantastic to know he’s making a positive impact. Your feedback motivates us to keep up the great work! Thank you for sharing!

February 27, 2025

Everything was great! My concerns were adressed and fixed in a timely manner. Super friendly staff. More

by grider.ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Feb 27, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback! We're so glad to hear that your concerns were addressed and resolved quickly. It's great to know that our staff made your experience even better. We appreciate your support and look forward to assisting you again in the future!

February 27, 2025

Took my 2024 QX60 in for a mirror repair and the Crest team did a 5 Star job with my repair. Thank you for your professional and friendly service! More

by LBAUGHMAN24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Key
Feb 28, 2025 -

Crest INFINITI responded

We’re thrilled to hear you had a great experience with our team! Your satisfaction means everything to us, and we appreciate your kind words about our service. Enjoy your QX60, and we look forward to assisting you again in the future!

February 26, 2025

It's never fun having a car 'issue' hit you on a Monday morning, just after coming come from a vacation. So learning I had a DOA battery in my nearly 4.5 yr old QX 50 .. well... thankfully Troy Dunn of Cre More

by Xmas Gal
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Feb 27, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We’re so glad to hear that Troy and the team at Crest Infiniti took excellent care of you during a stressful situation. It’s great to know that your battery was replaced under warranty and everything worked out smoothly. We truly appreciate your trust and are happy we could assist you. Let us know if you need anything else in the future!

February 25, 2025

Robert Moler was an exemplary example of what Infinity should be like. He was very professional and yet a true businessman looking out for the company. Randy his Manager was so very helpful in getting t More

by JANDERSON60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Feb 27, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Robert and Randy. Their professionalism and dedication truly reflect our values. We appreciate your support and look forward to serving you again!

February 25, 2025

All good thank you as far as services. I wish my carwash was done faster so didn’t have to wait that long to pick up the car though More

by eduardobe03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Jenkins
Feb 26, 2025 -

Crest INFINITI responded

Thank you for your feedback! We’re glad to hear that you were satisfied with the services provided. We apologize for the wait with the car wash and appreciate your patience. We’ll work to improve the timing on that so your experience is even more efficient in the future. We look forward to serving you again!

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