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Crest INFINITI - Service Center

Frisco, TX

4.8
352 Reviews

352 Reviews of Crest INFINITI - Service Center

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April 25, 2025

Crest Infiniti has consistently delivered top-notch service, and I couldn’t be more satisfied. From the moment I pull in, I feel like a valued customer—not just another number. But what really sets thi More

by mismanjr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Dagnan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Crest INFINITI responded

Thank you so much for taking the time to share your wonderful experience with us. We’re thrilled to hear that you consistently feel valued and well taken care of from the moment you arrive. It’s especially rewarding to know that Troy has made such a strong impression with his attentive service, clear communication, and genuine care for your vehicle’s well-being. We are proud to have team members like Troy who go the extra mile to build trust and ensure every visit is as smooth and positive as possible. Your recommendation means a great deal, and we look forward to continuing to provide you with exceptional service for many years to come!

April 24, 2025

Dustin was very professional and efficient with check in and check out Appreciated the ease of loaner car. More

by prsharp2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin service dept
Apr 25, 2025 -

Crest INFINITI responded

Thank you for your feedback! We're glad to hear that Dustin made your visit smooth and efficient from check-in to check-out. It’s great to know the loaner car process was easy and convenient for you—that’s exactly the kind of experience we aim to provide. We appreciate you taking the time to share your positive experience!

April 23, 2025

Great Dealership, recently replaced my engine under warranty and took a while but made sure everything was done correctly including external parts according to OEM and assembly requirements. More

by DYLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gassett Purrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Dunn
Apr 24, 2025 -

Crest INFINITI responded

Thanks for your patience and for the great feedback! We're glad everything was taken care of properly and up to OEM standards. Let us know if you need anything else—we’re always here to help!

April 23, 2025

I love coming to Crest. The staff is always super friendly and service is great. The team works really hard to make my experience super and I always leave happy with the ser More

by WENDYMILES2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback! We're thrilled to hear that you love visiting us and that our team consistently provides a friendly, high-quality experience. It means a lot to know that our efforts to make every visit smooth and enjoyable are making a positive impact. We truly appreciate your continued trust and look forward to welcoming you back again!

April 22, 2025

My service visit was the best I’ve had in a very long time. Derick Pham was my advisor and provided outstanding customer service. He was thorough caring helpful and very knowledgeable about the service More

by TALENTMSZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick Pham
Apr 23, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your wonderful experience! We're so glad to hear that your service visit stood out and that Derick Pham provided such outstanding care. His thoroughness, helpfulness, and knowledge truly make a difference, and we’re proud to have him on our team. We’ll be sure to pass along your kind words—he’ll really appreciate them! We look forward to continuing to provide you with excellent service on every visit.

April 22, 2025

I service my car with this agent all the time and shows great professional aways More

by CHINELOKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Crest INFINITI responded

Thank you for your continued trust! We're glad to hear that your service advisor consistently provides professional and reliable support. We appreciate your loyalty and look forward to continuing to take great care of your vehicle!

April 21, 2025

They are five star! WOW! Thanks for the loaner car! Will be back soon! Long time customer. Thankful! More

by BISHOP2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moehler
Apr 22, 2025 -

Crest INFINITI responded

Thank you so much for the amazing feedback! We're grateful for your continued loyalty and happy we could make your visit smooth with a loaner car. Looking forward to seeing you again soon!

April 21, 2025

Great dealership, great sales people, great service department. Customer for life. Treated with much respect. More

by TERRI.CHILDRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Crest INFINITI responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. We truly value your loyalty and are so grateful to have you as a customer for life. We'll continue to do our best to provide you with exceptional service and respect every time you visit.

April 20, 2025

They did an awesome job in accommodating my needs during our vehicle repair.. The customer service was on point. More

by eal0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service, and his manager.
Apr 21, 2025 -

Crest INFINITI responded

Thank you for the great feedback! We're happy to hear our team was able to accommodate your needs and provide excellent customer service during your vehicle repair. We appreciate your support!

April 19, 2025

I had an outstanding experience at Crest Infiniti thanks to Tony in the service department. From start to finish, Tony was incredibly responsive, professional, and a true pleasure to work with. He kept me u More

by mnewbrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Tony made such a positive impact on your visit. It’s great to know that his responsiveness, professionalism, and dedication to keeping you informed helped make your service experience smooth and enjoyable. We’ll be sure to pass along your kind words to Tony. Thank you again for choosing Crest INFINITI, and we look forward to assisting you again in the future!

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