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Crest INFINITI - Service Center

Frisco, TX

4.8
414 Reviews

414 Reviews of Crest INFINITI - Service Center

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January 26, 2025

Greeted by service advisor (Moler) at my appointment time. Service took about an hour for oil change and tire rotation. More

by ATILLA2414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler Service Advisor
Jan 27, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're glad to hear that Moler greeted you promptly and that your oil change and tire rotation were completed efficiently. We appreciate your feedback and look forward to assisting you with your next service appointment!

January 25, 2025

Service was good as usual. Nathan Laveau was outstanding. Courteous car was waiting for me, repairs were done on time, and the checkout process was quick and simple. More

by JOHNVEYHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Laveau
Jan 27, 2025 -

Crest INFINITI responded

Thank you for your feedback! We’re glad to hear that Nathan Laveau provided outstanding service and that your experience was smooth from start to finish. We truly appreciate your continued trust in us and are happy we could meet your expectations. We look forward to serving you again soon!

January 25, 2025

I appreciate my service managers and Techs taking care of my vehicles as they know how picky I am. (The detailing crew needs an overhaul, it has not been the same in a long time). Trevor, Randy, Blake. Rich More

by CEHOSKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Crest INFINITI responded

Thank you for your feedback! We're happy to hear that Trevor, Randy, Blake, Richie, and the team have been taking good care of your vehicles. We understand the importance of detailing and will pass your comments along to the team for improvement. We truly appreciate your loyalty and look forward to continuing to meet your needs!

January 25, 2025

Great service. I loved the valet pick up and drop. Super convenient. Very courteous and professional team. Kept me updated at all times. Thank you Dustin for the l More

by ASHISHGUPTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin (loaner cars)
Jan 27, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with our valet pick-up and drop-off service. It's great to know that our team, especially Dustin, was able to keep you updated and assist with the loaner. We truly appreciate your feedback and look forward to serving you again in the future!

January 25, 2025

Tony is great to work with and the overall experience has definitely improved from when I first had service performed on my Infiniti 4 years ago. More

by ROXANE.MULENEX
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miles Means
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Crest INFINITI responded

We're thrilled to hear that your experience has improved over the years, and we're grateful for your continued trust in our service team. Tony truly values building strong relationships with our customers, and we're glad he was able to assist you! Thank you for sharing your feedback, and we look forward to providing excellent service for many years to come.

January 25, 2025

I don’t understand why this dealership charges $245 for installing a cabin air filter. I can purchase a filter for $30 or less and install it in about 2 minutes. More

by texaskeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Jan 27, 2025 -

Crest INFINITI responded

Thank you for your feedback! We understand your concern, and we strive to provide transparency with our pricing. If you'd like to discuss this further, please don't hesitate to reach out!

January 25, 2025

The person who greeted me when I pulled in was very nice. Blake was very personable. He and his team did a great job. The gentleman who checked out and in my loaner car was very nice. Great experience! More

by schill3174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Jenkins
Jan 27, 2025 -

Crest INFINITI responded

Thank you for your kind words! We’re so glad to hear that Blake and our team provided you with great service and that your experience was a positive one. We’ll be sure to pass along your compliments to everyone involved. We look forward to serving you again in the future!

January 25, 2025

Great customer service. Got all my concerns addressed. I would recommend. Will be back when I'm ready for another vehicle. More

by CHENEVERT66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Conkleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony brown, Clayton Briggs
Jan 27, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're thrilled to hear that all of your concerns were addressed and that you were happy with the service. We look forward to welcoming you back when you're ready for your next vehicle!

January 24, 2025

Thank you very much for the great service and assisting with coupon usage. Always appreciate it! More

by AC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustan Hadbour
Jan 27, 2025 -

Crest INFINITI responded

Thank you for your kind words! We’re glad we could assist you and that you had a great experience with us. We appreciate your loyalty and look forward to serving you again in the future!

January 24, 2025

Great service experience and the staff was friendly and professional. The waiting area was clean, spacious, and very comfortable. More

by DJRKBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Jan 27, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're thrilled to hear that you had a great service experience with us. We pride ourselves on providing a friendly and professional environment, and it's wonderful to know you felt comfortable in our spacious waiting area. We look forward to serving you again in the future!

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