Crest INFINITI - Service Center

Crest INFINITI responded

Thank you for your kind words! We’re glad we could assist you and that you had a great experience with us. We appreciate your loyalty and look forward to serving you again in the future!

Crest INFINITI responded

Thank you for your thoughtful review! We're thrilled to hear that our team’s friendliness and professionalism made a positive impression and that you value the updates we provide on your vehicle. Knowing that you plan to continue using our services means a great deal to us. We’re committed to delivering the same high level of care every time you visit!

Crest INFINITI responded

We are truly grateful for your wonderful feedback about Blake Jenkins. Blake's exceptional service and dedication are key reasons why our customers continue to choose us. We're honored that Blake has made such a positive impression and that he plays such an important role in our customer experience. Thank you for taking the time to recognize Blake's outstanding work and for your loyalty to our dealership.

Crest INFINITI responded

We are delighted to hear about your positive experience with our team! Your appreciation for our friendly service, willingness to answer your questions, and proactive approach to scheduling future appointments reflects our commitment to exceptional customer care. We strive to make every interaction helpful, convenient, and personalized. Thank you for choosing our dealership and for sharing your satisfaction.

Crest INFINITI responded

We are incredibly grateful for your long-standing loyalty and trust. Four car leases demonstrate the consistent quality and service that keep you coming back to our dealership. We take pride in our ability to handle both standard maintenance and custom work like powder coating and detailing, and we're thrilled that we continue to meet your expectations. Thank you for being a valued customer and for sharing your positive experience.

Crest INFINITI responded

Thank you so much for your wonderful feedback about Blake! We are thrilled to hear that he provided you with excellent service during your visit. Blake's dedication to exceptional customer service truly makes a difference, and we agree that he is a valuable asset to our team. We appreciate your recognition of his hard work and commitment to ensuring a positive experience for our customers. Thank you for choosing us, and we look forward to serving you again!

Crest INFINITI responded

Thank you for taking the time to share your updated experience. We’re so glad that Blake and Randy were able to address your concerns and ensure you felt confident in our commitment to providing quality service. It means a lot to us that you’ve trusted us with your vehicle since 2010, and we’re grateful for your loyalty. Your kind words about our team and customer service are truly appreciated, and we’ll continue striving to meet your expectations every time.

Crest INFINITI responded

Thank you for your glowing review! We’re thrilled to hear that Blake and his team continue to provide you with superior service. It’s wonderful to know you find our team honest, reliable, trustworthy, and efficient. Your loyalty and recommendation mean so much to us, and we look forward to continuing to exceed your expectations every time you visit.

Crest INFINITI responded

We sincerely apologize for the frustrating experience you've encountered with your vehicle repair. We understand the inconvenience and disappointment of returning for additional service after already investing so much in repairs. To ensure this matter receives immediate and thorough attention, we encourage you to contact Jeremi Chapman directly at JChapman@vtaig.com. Jeremi is committed to understanding the specifics of your repair experience and taking decisive action to resolve the outstanding issues. We appreciate you bringing this to our attention. Your feedback is crucial in helping us improve our service quality and accountability. Thank you for your patience and for the opportunity to make this right.

Crest INFINITI responded

Thank you for recognizing our team's commitment to customer service, especially during challenging weather conditions. We understand that automotive service doesn't stop when the weather becomes difficult, and our priority is always to support our customers. Your appreciation for our team's dedication and communication is deeply valued. Keeping customers informed about their vehicle's service progress is a critical part of our commitment to transparency and exceptional customer care. Even when faced with unusually bad weather, we strive to maintain our high standards of service and ensure that our customers are well-informed throughout the entire process. Your review confirms that we successfully delivered on these core principles. We appreciate customers like you who recognize the extra effort our team puts forth, and we thank you for taking the time to share your positive experience.