Crest INFINITI - Service Center

Crest INFINITI responded

We're delighted to hear about your exceptional experience with our service team. Your review highlights exactly what we aim to deliver: fast, efficient service with a friendly and accommodating approach. Our staff takes pride in not only resolving automotive issues quickly and professionally but also creating a positive, welcoming environment. The fact that our team's sense of humor came through demonstrates our commitment to making the service experience as pleasant as possible. By addressing your concerns promptly and effectively, we hope we've not just met but exceeded your expectations. Customer satisfaction is our primary goal, and your feedback confirms that we're on the right track. Thank you for choosing our dealership and for sharing your positive experience. We look forward to continuing to provide top-quality service that combines technical expertise with a personable approach.

Crest INFINITI responded

We appreciate your detailed feedback and are glad to hear about the overall positive aspects of your service experience, particularly the team's politeness and Nathan's exceptional service. However, we are deeply concerned about the extended wait time of three and a half hours for routine maintenance, which is significantly longer than our standard service timeline. Additionally, the missing valve cover is unacceptable and requires immediate attention. We want to ensure that your vehicle is returned to you in perfect condition. While we're pleased that you found most of your experience satisfactory, we take the incomplete service very seriously. We thank you for bringing these matters to our attention, as this feedback helps us continually improve our service standards. Your experience highlights areas where we need to enhance our efficiency and quality control. Your candid review allows us to address these specific issues and prevent similar situations for future customers. We remain committed to providing the highest level of automotive service and appreciate your trust in our dealership.

Crest INFINITI responded

Thank you for your wonderful feedback! We’re delighted to hear that you were very pleased and satisfied with the service you received. Traver's dedication to helping customers and his ability to explain everything clearly are truly valuable qualities, and we’re glad he could take such good care of you. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!

Crest INFINITI responded

Thank you for your kind words. We apreciate you!

Crest INFINITI responded

Thank you for recognizing Tony's exceptional customer service skills and dedication to meeting our customers' needs. We are proud of Tony's ability to connect with customers and provide personalized, attentive support during their service experience. Our team understands that great automotive service goes far beyond technical repairs - it's about building trust, listening carefully, and ensuring each customer feels valued and understood. Your feedback confirms that Tony exemplifies these core principles of our service philosophy. We appreciate you taking the time to highlight Tony's contributions and share your positive experience with us. Recognitions like these motivate our entire team to continue delivering outstanding customer care. Thank you for your support and for helping us acknowledge the excellent work of our team members.

Crest INFINITI responded

Thank you for your fantastic review! We’re thrilled to hear that you always have a great experience, especially with Tony. He truly embodies our commitment to excellent customer service, and we’re glad to know he takes great care of you. Your appreciation means a lot to us, and we look forward to continuing to provide you with exceptional service in the future. If you need anything else, please don’t hesitate to reach out!

Crest INFINITI responded

Thank you for your fantastic review! We are so glad to hear that your experience was excellent. Our team is dedicated to providing prompt and friendly customer service, and it’s wonderful to know that we succeeded in making your visit enjoyable. Your continued trust in us means a lot, and we appreciate your support. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again soon!

Crest INFINITI responded

Thank you for your fantastic feedback! We're thrilled to hear that you had such a positive experience with our service team, especially with Blake. It's great to know that you received prompt greetings at the service bay and that Blake's attention to detail made a difference for you. We truly appreciate your kind words and look forward to serving you again in the future. Thank you for choosing us!

Crest INFINITI responded

We're glad to hear you had a positive experience with our timely service and clear communication. Looking forward to assisting you further!

Crest INFINITI responded

We're so glad to hear that Dustan provided great service and prompt responses! It was a pleasure working with you as well. We appreciate your kind words for Eric, and we’re all hoping for his speedy and healthy return. Thanks again for your feedback!