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Crest INFINITI - Service Center

Frisco, TX

4.8
450 Reviews

450 Reviews of Crest INFINITI - Service Center

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January 25, 2025

Tony is great to work with and the overall experience has definitely improved from when I first had service performed on my Infiniti 4 years ago. More

by ROXANE.MULENEX
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miles Means
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest INFINITI responded

We're thrilled to hear that your experience has improved over the years, and we're grateful for your continued trust in our service team. Tony truly values building strong relationships with our customers, and we're glad he was able to assist you! Thank you for sharing your feedback, and we look forward to providing excellent service for many years to come.

January 25, 2025

Service was good as usual. Nathan Laveau was outstanding. Courteous car was waiting for me, repairs were done on time, and the checkout process was quick and simple. More

by JOHNVEYHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Laveau
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Jan 27, 2025 -

Crest INFINITI responded

Thank you for your feedback! We’re glad to hear that Nathan Laveau provided outstanding service and that your experience was smooth from start to finish. We truly appreciate your continued trust in us and are happy we could meet your expectations. We look forward to serving you again soon!

January 25, 2025

I appreciate my service managers and Techs taking care of my vehicles as they know how picky I am. (The detailing crew needs an overhaul, it has not been the same in a long time). Trevor, Randy, Blake. Rich More

by CEHOSKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest INFINITI responded

Thank you for your feedback! We're happy to hear that Trevor, Randy, Blake, Richie, and the team have been taking good care of your vehicles. We understand the importance of detailing and will pass your comments along to the team for improvement. We truly appreciate your loyalty and look forward to continuing to meet your needs!

January 25, 2025

Great service. I loved the valet pick up and drop. Super convenient. Very courteous and professional team. Kept me updated at all times. Thank you Dustin for the l More

by ASHISHGUPTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin (loaner cars)
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Jan 27, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with our valet pick-up and drop-off service. It's great to know that our team, especially Dustin, was able to keep you updated and assist with the loaner. We truly appreciate your feedback and look forward to serving you again in the future!

January 25, 2025

Great customer service. Got all my concerns addressed. I would recommend. Will be back when I'm ready for another vehicle. More

by CHENEVERT66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Conkleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony brown, Clayton Briggs
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Jan 27, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're thrilled to hear that all of your concerns were addressed and that you were happy with the service. We look forward to welcoming you back when you're ready for your next vehicle!

January 24, 2025

Thank you very much for the great service and assisting with coupon usage. Always appreciate it! More

by AC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustan Hadbour
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Jan 27, 2025 -

Crest INFINITI responded

Thank you for your kind words! We’re glad we could assist you and that you had a great experience with us. We appreciate your loyalty and look forward to serving you again in the future!

January 24, 2025

Great service experience and the staff was friendly and professional. The waiting area was clean, spacious, and very comfortable. More

by DJRKBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
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Jan 27, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're thrilled to hear that you had a great service experience with us. We pride ourselves on providing a friendly and professional environment, and it's wonderful to know you felt comfortable in our spacious waiting area. We look forward to serving you again in the future!

January 23, 2025

Crest employees are friendly yet professional. They do a good job in keeping you updated on your vehicle. I plan to keep using them. More

by QUEENSYLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Dagnan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake
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Jan 24, 2025 -

Crest INFINITI responded

Thank you for your thoughtful review! We're thrilled to hear that our team’s friendliness and professionalism made a positive impression and that you value the updates we provide on your vehicle. Knowing that you plan to continue using our services means a great deal to us. We’re committed to delivering the same high level of care every time you visit!

January 22, 2025

Very friendly and helpful. Answers all my questions. Prebooks appts for future. Glad to use them. More

by BROWNMELISSA82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Hernandez is great to work with. So is Dustan. is Dustin
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Jan 23, 2025 -

Crest INFINITI responded

We are delighted to hear about your positive experience with our team! Your appreciation for our friendly service, willingness to answer your questions, and proactive approach to scheduling future appointments reflects our commitment to exceptional customer care. We strive to make every interaction helpful, convenient, and personalized. Thank you for choosing our dealership and for sharing your satisfaction.

January 22, 2025

Been coming here for years and four car leases later, I an still coming back. Whether for standard or custom work like powder coating rims or blacking out car details, thy deliver quality. More

by CHRISTIANO.FERRARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake, Troy, Dustin
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Jan 23, 2025 -

Crest INFINITI responded

We are incredibly grateful for your long-standing loyalty and trust. Four car leases demonstrate the consistent quality and service that keep you coming back to our dealership. We take pride in our ability to handle both standard maintenance and custom work like powder coating and detailing, and we're thrilled that we continue to meet your expectations. Thank you for being a valued customer and for sharing your positive experience.

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