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Crest INFINITI - Service Center
Frisco, TX
411 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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411 Reviews of Crest INFINITI - Service Center
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April 29, 2023
Crest Infiniti provides great customer service. They are always friendly and keep you informed of the service being performed on your vehicle. They are always friendly and keep you informed of the service being performed on your vehicle. More
by Lisasanders68
Employees Worked With
Blake Jenkins
April 14, 2023
Great customer service and great experience from this dealership. The service team is great and work together. My Advisor both of them John and Dustin were great super friendly and great to work with. Hi dealership. The service team is great and work together. My Advisor both of them John and Dustin were great super friendly and great to work with. Highly Recommend !!!!! More
by johnr2053
Employees Worked With
Dustin and John
April 03, 2023
Crest Infiiniti is a great dealership. It treats its customers fairly and professionally. Whenever I need to buy another new car, This definitely would be my first consideration! It treats its customers fairly and professionally. Whenever I need to buy another new car, This definitely would be my first consideration! More
by shiawsu
Employees Worked With
Troy Dunn
March 24, 2023
I my experience the service department dropped the ball. They should have had all the information about the part I requested well before my arrival so that they were prepared to complete the service in a re They should have had all the information about the part I requested well before my arrival so that they were prepared to complete the service in a reasonable amount of time. More
by Ajejchrista
Employees Worked With
Robert Simmonds
March 16, 2023
Crest Infiniti is a great dealership both for Sales and Service . The staff is very accommodative and diligent. My service advisor , Troy , commands a wealth of experience and Dustin at the check out des Service . The staff is very accommodative and diligent. My service advisor , Troy , commands a wealth of experience and Dustin at the check out desk is very respectful and makes you comfortable. They are committed to meet any imminent challenges ! I will recommend this dealership's sales and service departments to anyone . More
by ryankson
Employees Worked With
Troy Dunn ; Dustin
December 22, 2022
Crest service was an exceptional experience because of Blake my service advisor . He is very knowledgeable and professional. He also was very detailed and straight talking which I appreciated. I will al Blake my service advisor . He is very knowledgeable and professional. He also was very detailed and straight talking which I appreciated. I will always take my Infiniti qx50 to Crest for all service work. More
by Ron Murphy
Employees Worked With
Blake in service
December 01, 2022
DO NOT RECOMMEND! On September 6, 2022, we brought our Infiniti G37 Convertible to Crest Infiniti due to our convertible top getting stuck midway while other opening O On September 6, 2022, we brought our Infiniti G37 Convertible to Crest Infiniti due to our convertible top getting stuck midway while other opening OR closing it. The top was functioning inconsistently, meaning it would work one day then not work the next. This was thoroughly explained in detail the day that we dropped the vehicle off for the diagnosis / service. After the diagnosis, we were told that the partial shelf was the problem and needed to be replaced. Over the course of 55 days, our car had been in and out of their service department because after taking possession of our vehicle, each time we would try to open or close the top, it would get stuck midway. This happened the first day we picked it up and multiple times after, and then again after they stated issue was resolved again. Same Issue, Same Concern that we originally brought the vehicle in for - nothing ever changed. After multiple emails back and forth, asking for the service department to please look at our car again and fix what we brought it in for and PAID for...we were told on November 9, 2022 by the customer experience representative "We completed the work of the initial concern, therefore a refund will not be issued". TODAY, November 30, 2022 - after paying in full $3,701.87, our car is still having the same issues as it was the day we brought it in for the original concern....which is our convertible top getting stuck midway while other opening OR closing it. The top was functioning inconsistently, meaning it would work one day then not work the next. And now, no-one is returning our calls or responding to our emails. This is NOT OK and evidently the same thing that other customers have also experienced with this business. We truly waited and gave this dealership plenty of time to do the right thing. Quite frankly, we just want our car fixed or a refund, so we can take it elsewhere. Now, we just want to warn others of the deceptive practices of Crest Infiniti. More
by Jason
Employees Worked With
Randy Nabors , Carla Thompson
