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Crest INFINITI - Service Center

Frisco, TX

4.8
407 Reviews

407 Reviews of Crest INFINITI - Service Center

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May 12, 2021

Outstanding customer service!! Alan and Drew are Great!! Highly Recommended!!!! They worked to ensure I had what I needed to ensure the sale and excellent service! More

by Shelly.wright9497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan LaVeau, Drew Lippincott
May 13, 2021 -

Crest INFINITI responded

Thank you for your positive feedback!

May 12, 2021

This is where we bought a car for my grandson. When he needed some special care for it, he wanted it done at The place he bought it. Casey was wonderful! She helped us through the process. She’s great! An More

by SrtrrtxSher
Recommend Dealer
Yes
Employees Worked With
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May 13, 2021 -

Crest INFINITI responded

Thank you for your positive feedback, from all of us here at Crest INFINITI!

May 07, 2021

Great work and service advisor was awesome.. a lot of follow up. Will come back for future sales and service. Thanks Omar, great job. Thanks More

by mm4713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Nasery
May 10, 2021 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 04, 2021

Prompt and professional agents there got me in and out after discussing all aspects of my problem with my car!! However I have a device on my car for insurance discounts and I spoke at length with Omar ab More

by deelainerose68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Nasery
May 05, 2021 -

Crest INFINITI responded

Deelaine, customer service is our top priority and we want to see if we can address your issue. Please contact James Saliva at Jsaliva@vtaig.com at your earliest convenience.

April 29, 2021

Outstanding service by Troy Dunn. He let me know what needed to be done kept me informed throughout the process and stepped in when the dealership made a mistake. Outstanding service. The way it should More

by Peterlanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Apr 30, 2021 -

Crest INFINITI responded

Thank you for your positive review!

April 27, 2021

The crest Infiniti dealership is always friendly and helpful. Troy was prompt and efficient with a positive attitude and just the right amount of humor. More

by hallmarjorie173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy
Apr 28, 2021 -

Crest INFINITI responded

Thank you for your positive feedback!

April 20, 2021

They have excellent customer service and are detailed in car service and are ready to meet the need of the customer. I recommend them anytime. More

by Rosemond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Nasery
Apr 21, 2021 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

April 08, 2021

Cars are excellent. Service is great! Chris Stephenson was an amazing service consultant. I’m always in and out and of it is something that requires time, they always give a loaner car. More

by CydyaThomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stephenson
Apr 09, 2021 -

Crest INFINITI responded

Thank you for your positive feedback!

April 06, 2021

Very poor service no good communication skills work was not completed someone have come to my house and complete his job wiper wash liquid was left empty More

by Chris
Price
Recommend Dealer
No
Employees Worked With
Not listed
Apr 07, 2021 -

Crest INFINITI responded

Chris, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact James Saliva at Jsaliva@vtaig.com at your earliest convenience.

April 04, 2021

Overall great customer service and communication of the results. He followed up and ensured that all items were resolved and completed within the promised timeframe More

by kdlewis_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Nasery
Apr 05, 2021 -

Crest INFINITI responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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