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Crest INFINITI - Service Center
Frisco, TX
352 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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352 Reviews of Crest INFINITI - Service Center
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March 15, 2020
Emergency Repairs We had to be towed for unplanned repairs. Crest and our service consultant Troy helped us thru the entire process, got us into a loaner and made sure We had to be towed for unplanned repairs. Crest and our service consultant Troy helped us thru the entire process, got us into a loaner and made sure our vehicle was repaired and tested prior to having us return. More
by hlabrocca
Employees Worked With
Troy (Service Writer)
September 06, 2019
Dangerous! Do NOT trust their service department. I picked up my Infiniti SUV from their service department Sept 5. It needs the CVT transmission and the transfer case repaired/replaced. I wasn't sure I picked up my Infiniti SUV from their service department Sept 5. It needs the CVT transmission and the transfer case repaired/replaced. I wasn't sure it was worth the high cost of repair so I asked my service rep if it was safe to drive my vehicle home. He said it was. I have the voicemail. I confirmed it with him again in person when I picked up my car. Less than 2 miles away from Crest my low tire light came on. Tire pressure was 22 and should be 32. I had to find a place to air up the tire, which was aggravating. THEN, less than five miles later, while on the SRT Tollway, my car started knocking and shaking horribly. It sounded like my engine or transmission was falling out. I literally looked to see if I was leaving a trail of car parts behind me on the road. Plus, it smelled hot like something under the hood was on fire. With great difficulty (because my car was losing power), I was able to maneuver it to the side of the tollway. I could have caused a major wreck on the tollway trying to get to the shoulder. Even after I made it to the shoulder, it was unsafe. Cars were flying by so close to me it was dangerous. I could have been injured (or even killed) just trying to get my car to the side of the road or while sitting in my car once I made it to the side of the road. My insurance would have paid to tow my car to the nearest service provider, which would have been Crest Infiniti. I chose to pay $178 to tow my car home rather than use the services of Crest Infiniti. Crest Infiniti did NOT care about for my safety at all. Is it because I didn't pay them to repair my car?! There is no telling how much additional damage has been caused by driving my car tonight. Did the service rep even ask the technician if it was okay to drive or just assume I was overreacting to ask such a question since I'm a woman? My experience tonight was dangerous, damaging to my vehicle and completely unacceptable. I called the Crest Infiniti Service Director and GM several times today and no one has called me back. I do NOT recommend Crest Infiniti. More
by CarlaFanning
Employees Worked With
Raul Roman
May 24, 2019
Difiniti awesomeness! DJ, you saved the day with your expertise and kind attentiveness! You make Infiniti #1! Always look forward to seeing you and the Deli Staff, Always t DJ, you saved the day with your expertise and kind attentiveness! You make Infiniti #1! Always look forward to seeing you and the Deli Staff, Always treating customers w the best Service! More
by Rojo,Norma2019
Employees Worked With
Laura/Deli, DJ Johnson
October 12, 2018
Outstanding Service We are currently driving our 6th infiniti. 5 of thhem we purchased from Crest. The service is excellent and the salespeople are outstanding. Our We are currently driving our 6th infiniti. 5 of thhem we purchased from Crest. The service is excellent and the salespeople are outstanding. Our salesperson is Cedrick. He has sold us all 5 of our cars. He's very knowledgeable, friendly and always strives to get the best deals for us. We're Crest customers for life. More
by ofbowens
Employees Worked With
Cedric White
August 28, 2018
Exceptional Service My daughter recommended me to Crest because of her experience a month ago, and I couldn’t be happier. From the moment we walked in it was wonderful se My daughter recommended me to Crest because of her experience a month ago, and I couldn’t be happier. From the moment we walked in it was wonderful service. She had worked with a Andrew at Cadillac, and he introduced us to Richie with Infinity. Richie found the exact car I wanted and we worked a deal. It is so luxurious and exactly what I’ve been wanting. Richie was fantastic and gave great customer service the whole time. Every person we came in contact with was wonderful. Nathan showed us how to work everything in the delivery bay. 10 stars and we will recommend to anyone!!! More
by NB
Employees Worked With
Other Employees :
Jacob Clark, Andrew Calvert, and Nathan (in delivery bay), and Li Shao
September 01, 2017
They make it easy Got a new car 60days ago and have to get back to the dealership for a quick fix and query. Eric and DJ made it easy and it was a pleasant experience, Got a new car 60days ago and have to get back to the dealership for a quick fix and query. Eric and DJ made it easy and it was a pleasant experience, again. More
by Kevin514
Employees Worked With
Eric Parrent, DJ Johnson
July 03, 2017
I do not trust this service center!! Will use Sewell. The Crest service center told me my Infiniti could not be fixed and I needed to scrap it. I asked multiple different ways ( and actually in tears begg The Crest service center told me my Infiniti could not be fixed and I needed to scrap it. I asked multiple different ways ( and actually in tears begged them) to try and have them at least try to fix it but always got the response it would cost $10,000 and would not be worth it and to scrap it! I asked someone who had worked on infinities and he was SHOCKED they told me that!!!! I then took it to someone I trusted with lots of experience and he fixed it for $500!!! I almost trashed this car valued at $15,000 because of their bad advice! I am so angry!!! I later went in and told the service advisor I got it fixed for $500. He said nothing But acted super nice at both encounters. 😬 I now need a recall item done. Sewell told me they can do it within four hours. Crest told me to leave it there for a week!!! Sewell was so nice. I do not trust my car at Crest and won't use them again. 😳😬 More
by LG
Employees Worked With
I am not saying.
February 23, 2017
Friendly & knowledgeable- Myriam P. Richie Naciri, sales agent was very helpful and knowledgeable when helping me with my new lease. Made the process very pleasant and would recommend Richie Naciri, sales agent was very helpful and knowledgeable when helping me with my new lease. Made the process very pleasant and would recommend this service center. More
by Myriam P
Employees Worked With
Richie Naciri
February 17, 2017
5 Star Customer Service Every visit I make, everyone knows my name and makes you feel at home. The work is always done in a timely manner at all times. Earnest Morgan always Every visit I make, everyone knows my name and makes you feel at home. The work is always done in a timely manner at all times. Earnest Morgan always makes it a point to see how I am doing and the status of my vehicle. The waiting facility is so plush and roomy along with a gigantic flat screen on the wall. I get taken very good care of at Crest Infiniti! More
by Larry Brown
Employees Worked With
Earnest Morgan. Kristina at the snack bar, Troy. BRIT. , Duncan McPhail
January 12, 2017
School Days I'm 88 years old and never thought I would have to be sent to the principal because of my dereliction to duty - I allowed the automatic transmission f I'm 88 years old and never thought I would have to be sent to the principal because of my dereliction to duty - I allowed the automatic transmission fluid to last 3 years and 7 days (January 4, 2014). My 2010 G37X, with only 30,235 miles on it, failed miserably! The report card even had the failure shown in a black box (RO#148138)! This must be important, because the entire world (World Class Inspection Lane) now knows about it. for penance, I waxed the car. I hope it forgives me. More
by terrified
Employees Worked With
service dept
