Crest INFINITI - Service Center

david in the valet service was excellent. He was professional and courteous. eddie in service was knowledgeable and professional. we appreciated the calls updating the status of our car and lettin professional and courteous. eddie in service was knowledgeable and professional. we appreciated the calls updating the status of our car and letting us know the car was on the way to our house. More

They are extremely slow at everything they do. The average time for an oil change is 3 hours, to check a battery is 2 days, and this last time to change a tire and do a rotation was 4.5 hours. They average time for an oil change is 3 hours, to check a battery is 2 days, and this last time to change a tire and do a rotation was 4.5 hours. They always lie and say it will only take an hour and a half so I decide to wait. Then they waste my entire day and they don’t communicate with you on timelines either. I always have to be the one to follow up with them. Terrible customer service. More

John Chavez and the service department were excellent to work with and very efficient getting my car serviced well ahead of my expectations. Thank you work with and very efficient getting my car serviced well ahead of my expectations. Thank you More

Casey Little was my service advisor today. First of all she was very friendly and knowledgeable. She kept me informed of the progress of my vehicle and I will ask for her again she was very friendly and knowledgeable. She kept me informed of the progress of my vehicle and I will ask for her again More

Troy discovered my tire warranty and replaced a punctured tire for no charge. Service was prompt and I was kept informed of each step of the process. tire for no charge. Service was prompt and I was kept informed of each step of the process. More

I've been going to this Dealership for many years now. Excellent services!! 5 ***** Mr.Troy and the manager Mr.Randy Nabors. Thank you s Excellent services!! 5 ***** Mr.Troy and the manager Mr.Randy Nabors. Thank you s More

John always takes excellent care of me. I had a warranty item that was back for a second look and he jumped on it and got it fixed! Also ordered another part that will be in soon and set the expectation th item that was back for a second look and he jumped on it and got it fixed! Also ordered another part that will be in soon and set the expectation that he would put me in a loaner so they could install that part immediately upon arrival! Thanks Crest!! More

Service was great. I waited for my car and the waiting area was very open and feee Coffee and water. Chris Stephens was my advisor and great. area was very open and feee Coffee and water. Chris Stephens was my advisor and great. More

Casey does a fantastic job!she is courteous, efficient and communicates updates on the progress of the services provided on a regular basis.She always makes sure the vehicle is spotless at pickup. and communicates updates on the progress of the services provided on a regular basis.She always makes sure the vehicle is spotless at pickup. More

Oil change and updated a recall for Infiniti jx35. COVID-19 protocols in place and service manager Randy is great to work with. Looking forward r next time. COVID-19 protocols in place and service manager Randy is great to work with. Looking forward r next time. More