Crest INFINITI - Service Center

I have been an Infiniti customer for many years and the service department has always done an excellent job in servicing and maintaining my vehicle. service department has always done an excellent job in servicing and maintaining my vehicle. More

Alan in service dept took really good care of me . Kept me updated and delivered the car at time promised. At checkout, he explained clearly what was done and the next thjngs needed. Keep up the good w me updated and delivered the car at time promised. At checkout, he explained clearly what was done and the next thjngs needed. Keep up the good work More

The Crest INIFINITI Service Advisors and technicians have done an excellent job servicing and maintaining my vehicles for more than 16 year. Always a Great Job! done an excellent job servicing and maintaining my vehicles for more than 16 year. Always a Great Job! More

It was an average encounter. I was less than pleased with the cleaning of my vehicle. I’ll be going back to Sewell until my lease is up than I’ll be turning in my keys and vehicle and leaving Infiniti all to the cleaning of my vehicle. I’ll be going back to Sewell until my lease is up than I’ll be turning in my keys and vehicle and leaving Infiniti all together - 6 more months to go Also, very smart to get customers to perform a survey on a tablet at checkout before they inspect their vehicle and have finale interaction with the service staff- my review would have changed. More

All services were performed as requested by Crest Infinity. Kyle provided updates on vehicle service needs. Great service was provided by Service department of Crest. Thank you. Infinity. Kyle provided updates on vehicle service needs. Great service was provided by Service department of Crest. Thank you. More

Great customer service! Diagnosed and communicated with me several times. The vehicle was serviced and ready within a day. My total was less than estimated. me several times. The vehicle was serviced and ready within a day. My total was less than estimated. More

I had good service but it took almost 4 hours so I rated it a 4. Kyle was very nice and attentive and gave me a 10% reduction since I had to wait. it a 4. Kyle was very nice and attentive and gave me a 10% reduction since I had to wait. More

Previously I had gone to Sean for service because I trusted his recommendations. When I found out he wasn’t with Crest anymore he highly recommended Troy in service. Wow! Troy has been incredible! I lo trusted his recommendations. When I found out he wasn’t with Crest anymore he highly recommended Troy in service. Wow! Troy has been incredible! I love the Crest family and service I have always received. If you need service Troy will take care of you. I needed coolant flush, inspection and had an AC fan problem. His technicians were able to re-enact my AC problem and I was able to get it fixed under my warranty. Trusting Troy because of Sean’s recommendation was completely satisfying. He explained the warranty process, had everything completed for me and my car ready. Thank you Troy! I will definitely be back with any maintenance for both my cars. More

Service was convenient, the person I worked with provided me with updates by phone. My advisor informed me that a part needed to be swapped out as per a recall; this was done, and my car was ready in one ho me with updates by phone. My advisor informed me that a part needed to be swapped out as per a recall; this was done, and my car was ready in one hour's time. I was also very happy with the loaner vehicle. More

Excellent Service and high-level Hospitality! My leasing experience with Crest Infiniti in general is outstanding. From the first day of leasing I have been provided by advise on insurances and al My leasing experience with Crest Infiniti in general is outstanding. From the first day of leasing I have been provided by advise on insurances and all further costs during the rent and I knew in advance what it will be leasing Inifiniti in terms of money and comfort. I appreciate every visit to Crest infiniti whether it is routine wash or 10Kmiles, 20Kmiles service. I especially thank Rustik Ganeyev for making my leasing experience easy and convenient for me so that I was provided by all options and detailed descriptions of advantages and disadvantages and helping me to find the best option for me. Also advise on insurances and additional services I would need. My latest visit was related to 20000 miles service. I worked with Christopher Stephenson, very knowledgeable, very polite and respectful. Chris provided all estimates and options for the service letting me choose the best fitting my needs. He kept me updated on the process and organized comfortable transfer from and back to Crest office to pick my car when it was ready - cleaner than it was when dropped off. Thank you, Crest Infiniti, for all the great people you have in your team and excellent service you provide! More