Crest INFINITI - Service Center

Crest INFINITI responded

We deeply cherish your loyalty and the trust you have placed in us over the past decade. Your recognition of our quick service and digital tools that keep customers informed throughout the process means so much to our team. It is wonderful to hear that our Service Manager made such a personal connection by remembering you from your previous visit - building those lasting relationships is what we strive for with every interaction. Having served you through three vehicle purchases and ongoing service needs, we are grateful for customers like you who recognize our commitment to delivering exceptional experiences. Your feedback about our people and dedication to great customer service truly reflects what Crest INFINITI stands for.

Crest INFINITI responded

Thank you for sharing your concerns about your experience. We understand your frustration and your feedback is important to us. We appreciate that you found our team members to be helpful, and we take seriously your concerns about service pricing. We would welcome the opportunity to discuss your experience further and address your concerns directly. Please contact Randy Nabors at Rnabors@vtaig.com so we can better understand your situation and work toward a resolution.

Crest INFINITI responded

We are delighted to hear about your continued loyalty and positive experiences with us over the years. Your trust in choosing us for four vehicle purchases speaks volumes, and we truly value long-term relationships like yours. It's wonderful to know that our sales team has consistently provided you with great experiences and that our service department has earned your confidence through honest and quality care. We take pride in our attention to detail and commitment to excellence, and your recognition of these efforts means everything to us. Thank you for being such a valued customer.

Crest INFINITI responded

We are overjoyed to hear about your wonderful experience with our team. Your positive feedback about working with Derick truly means the world to us. We take great pride in having dedicated professionals who provide exceptional service and build lasting relationships with our customers. It sounds like you had an outstanding experience, and we are thrilled that you are looking forward to future interactions. Thank you for taking the time to share your experience, and we appreciate your trust in our team.

Crest INFINITI responded

We are pleased to hear about your outstanding experience with our team. It's wonderful to know that you received exceptional customer service that went above and beyond your expectations. We truly value customers like you who recognize the dedication our staff puts into ensuring each visit exceeds expectations. Thank you for choosing Crest INFINITI, and we look forward to serving your automotive needs in the future.

Crest INFINITI responded

We greatly appreciate your kind words about the excellent and timely service you received. It's wonderful to hear that you had such an efficient experience and that our team maintained their professionalism throughout your visit. Your feedback means a lot to us at Crest INFINITI, and we look forward to continuing to provide you with the same high level of service in the future.

Crest INFINITI responded

We are sorry to hear that you feel this way about your recent service experience. We understand your frustration with the communication delays and the inconvenience this caused on your Monday morning. Your loyalty means everything to us, and we recognize that this experience fell short of the top-tier service you typically receive. While we appreciate your patience as we work to properly diagnose and resolve air conditioning issues, we know that clear communication throughout the process is just as important as the quality of our repairs. Your feedback about the coordination between our service team and the follow-up communication is valuable to us. We take these concerns seriously and will use this information to improve our processes. We are grateful that you recognize our commitment to thoroughness in resolving automotive issues, and we want to ensure that our communication matches that same level of excellence. Thank you for acknowledging that sometimes unexpected situations arise, and for your continued trust in our dealership and service department despite this experience. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can discuss this further and ensure your future visits meet the high standards you deserve.

Crest INFINITI responded

We are ecstatic to hear about your wonderful experience with Troy. It sounds like you received exceptional assistance and attention throughout your visit. We're pleased that you were kept informed about your vehicle's progress while waiting, and that the applicable savings were properly applied to your service. Your kind words about the quality of our car wash services mean a great deal to us. Thank you for taking the time to share your positive feedback - it truly brightens our day and motivates our entire team at Crest INFINITI.

Crest INFINITI responded

We are thrilled to hear that your oil change and tire rotation went smoothly without any issues. Your satisfaction with the service and outcome means a great deal to us at Crest INFINITI. We understand how important reliable maintenance is for your vehicle, and we're glad we could meet your expectations. Thank you for choosing us for your automotive needs and for taking the time to share your positive experience.

Crest INFINITI responded

We genuinely appreciate your positive feedback about your service experience with us. Your appreciation for our loaner car program means so much to us, and we're delighted that our team member has been consistently responsive to your needs. We're pleased that our service communication through progress updates has been valuable to you, and it's wonderful to hear that you've had great experiences with our entire team. Thank you for recognizing the care we put into every detail of your visit, from keeping your vehicle spotless to ensuring friendly service throughout. Your trust in Crest INFINITI is truly appreciated.