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Crest INFINITI - Service Center

Frisco, TX

4.8
506 Reviews

506 Reviews of Crest INFINITI - Service Center

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July 15, 2025

Friendly people and very helpful. Everything went beautifully.They went out of their way to help More

by knshel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek pham, DavidClinton Nasuwa
Jul 21, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience with us. We are delighted to hear that our team provided you with such welcoming and supportive service. It means so much to know that your experience went smoothly and that our staff made the extra effort to assist you. Your feedback about our helpful approach truly brightens our day. We appreciate you taking the time to share your thoughts and look forward to continuing to serve you with the same level of care.

Jul 21, 2025 -

knshel responded

Great service and very friendly people. They were very helpful

July 14, 2025

Crest service is top rate! Tony greeted me immediately, even when I was 30 minutes early. Oil change and tire rotation were completed very quickly and the waiting area was grea More

by SWILLS2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Jul 18, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that our service met your expectations and that you were greeted promptly despite arriving early for your appointment. It's fantastic to know that your oil change and tire rotation were completed efficiently and that our waiting area provided the perfect environment for you to handle your work responsibilities. We take great pride in maintaining a friendly and attentive team, and your feedback confirms that we are delivering the level of care our customers deserve. We truly appreciate your business and are thrilled that you are so satisfied with your decision to purchase your vehicle with us.

July 13, 2025

This is the best dealership in DFW area who treats their customers with utmost respect and understand the needs and act accordingly. Very accomodating and easy to deal with on any issues related to your veh More

by SG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
Jul 18, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that you consider us the top dealership in the DFW area and that we have consistently provided you with respectful service that meets your specific needs. Your feedback about our accommodating approach and how easy we make it to address vehicle-related concerns means so much to our team. We truly value customers like you who recognize our commitment to creating a welcoming environment for vehicle servicing. It brings us great joy to know that every visit has been pleasant for you. We look forward to continuing to provide you with the exceptional service experience you have come to expect from Crest INFINITI.

July 12, 2025

Crest Infiniti Service Dept is by far one of the best I’ve been too. They are very thorough and keep you updated with how the service is going. I work down the street and Robert M was able to take me an More

by AMYB2692
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Jul 17, 2025 -

Crest INFINITI responded

Thank you for sharing your wonderful experience with our service department. We are thrilled to hear that you found our team to be thorough and appreciated how we kept you informed throughout the entire service process. It means so much to know that the quality of care you received stood out as exceptional. We take great pride in going the extra mile for our customers, and we're glad that our convenient transportation service made your visit even more seamless while you were working nearby. Your feedback truly highlights what we strive to deliver every day - outstanding service that exceeds expectations.

July 12, 2025

Robert was fantastic. Friendly, personable and timely with updates. Only service person I will work with on a go forward basis. More

by stephanie.r.stewart
Recommend Dealer
Yes
Employees Worked With
Robert
Jul 17, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your wonderful experience with us, Stephanie. We are thrilled to hear that Robert provided you with such exceptional service. It sounds like his friendly approach and consistent communication made a real difference in your experience. Your feedback about his personable nature and timely updates means so much to our team. We truly appreciate your trust in choosing us for your automotive needs and look forward to continuing to serve you with the same level of excellence.

July 10, 2025

Courteous service adviser work done in a timely manner. Obviously a well run dealership. Look forward to my next vusit. More

by EDVONT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
Jul 10, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your positive experience with us. We are pleased to hear that you found our service adviser to be courteous and that your work was completed in a timely manner. Your recognition of our team's efforts means a great deal to us. We take pride in maintaining high standards and providing quality service to each of our customers. We appreciate your confidence in Crest Infiniti and look forward to serving you again during your next visit.

July 10, 2025

Exceptional! !! Troy is always so nice and personable! From start to finish he communicates well. The whole process is very quick and always gives a loaner to driv More

by JENNIFER@3BBARN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Jul 16, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that Troy provided such outstanding service throughout your visit. It's great to know that his friendly and personable approach made such a positive impression, and that he kept you well-informed during the entire process. We take pride in making things quick and convenient for our customers, including providing loaner vehicles when needed. Your feedback about Troy's excellent communication and the smooth service experience means a lot to our team. We truly appreciate your business and look forward to serving you again in the future.

July 10, 2025

The whole team was so friendly and helpful. I felt like a well taken cared of customer More

by NMILLE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Jul 16, 2025 -

Crest INFINITI responded

Thank you for sharing your wonderful experience with us! We're delighted to hear that our team made you feel welcomed and well cared for during your visit. Your kind words about our friendly and helpful approach mean so much to us. We strive to provide exceptional service to every customer, and it's rewarding to know we succeeded in making your experience a positive one. We truly appreciate you taking the time to share your feedback and look forward to serving you again.

July 10, 2025

Easy and courteous. It is silly to require a minimums amt of words here though. While the service is good, the expectation of mandatory free-form write-up’s is egregious More

by DOUGBURR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Jul 17, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience with us. We truly appreciate your feedback about our easy and courteous service. It means a lot to know that our team provided you with a positive experience. We understand your perspective regarding the review platform requirements. Unfortunately, that is not something that we at the dealership have control over. You are always welcome to leave your review on other review sites that do not have a minimum word requirement. Your honest feedback about both our service and the review process itself is valuable to us. We are grateful that despite the platform constraints, you chose to share your thoughts about the quality service you received. Thank you for choosing Crest INFINITI, and we look forward to serving you again in the future.

July 09, 2025

Sales process was the easiest I've ever experienced in my life. Caden Snider was great to work with. I now own two Infiniti's and always have a great experience at the service center. More

by JEREMYPSHIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caden Snider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Crest INFINITI responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that your sales process was so smooth and easy. Caden will be delighted to know that his efforts made such a positive impact on your experience. It means so much to us that you chose to become a repeat customer with two Infiniti vehicles, and we truly appreciate your continued trust in our service center team. Your satisfaction is our priority, and we look forward to providing you with excellent service for years to come.

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