Crest INFINITI - Service Center

They are always very kind and welcoming when I go to the service department. This time I was disappointed with the service department when they detailed my car they took things out of my side door pocket th service department. This time I was disappointed with the service department when they detailed my car they took things out of my side door pocket that I either wanted or needed. I didn’t think those things would affect the detailing of my car, but obviously it did. More

Troy Dunn saved me a lot of money! I mean a lot by standing with me. He puts the customer first! If you want to have options and someone shoot straight with you, go see Troy! I mean a lot by standing with me. He puts the customer first! If you want to have options and someone shoot straight with you, go see Troy! More

Troy is great to work with and provides clear concise explanation of any service need. explanation of any service need. More

Tony Brown is not a good service advisor when it comes to communication. He can be difficult to get a hold of, especially when he doesn't return calls in a timely manner and leaves you waiting excessively. communication. He can be difficult to get a hold of, especially when he doesn't return calls in a timely manner and leaves you waiting excessively. More

Great service every time! I am greeted upon arrival. They take care of me in the waiting area or if I request a loaner vehicle. The entire staff has been helpful, as long as y I am greeted upon arrival. They take care of me in the waiting area or if I request a loaner vehicle. The entire staff has been helpful, as long as you have patience!! More

Thank you Randy for trying to make it right. I'm a very busy mom of 6 kids driving to several schools everyday and practices and school functions. I need to make sure I have a reliable vehicle. I'm a very busy mom of 6 kids driving to several schools everyday and practices and school functions. I need to make sure I have a reliable vehicle. I would love to be able to trust a service department for future services when needed. I look forward to doing business again. Thank you so much. Stephanie More

I took my 2019 infiniti qx60 last week with check engine light on. I had already did my own diagnostic on my personal device I gave them the codes and I was told they were gonna do thier own diagnostic whic light on. I had already did my own diagnostic on my personal device I gave them the codes and I was told they were gonna do thier own diagnostic which was fine. They came back and said i needed reprogramming module software glitch in the system but I still had to get charged $379 I didn't argue. Do what needs to be done. I waited 3 hours at the service department while the car was being serviced plus the 45 mins driving there and 45 mins back home. I got home my check engine light came back on. I was frustrated and disappointed as I live 45 minutes away from the service department. I did the diagnostic again and the same codes came up. But this time my car didn't want to start. So apparently my car wasn't fixed. I ended up taking it somewhere else. More

The fact that I continue to come back should be sufficient to say the dealership is ok. sufficient to say the dealership is ok. More

Trevor was friendly, responsive, and took the time to really help me understand. thank you. really help me understand. thank you. More

This shop is what keeps me coming back and back buying cars from the dealer cars from the dealer More