Crestmont Buick GMC - Service Center

First time I used your service. Check in was not clear so I waited quite a while until someone happened by to direct me. Sims Buick was much more efficient. Also collecting my car a Check in was not clear so I waited quite a while until someone happened by to direct me. Sims Buick was much more efficient. Also collecting my car after service was not well done. More

Quality customer service Very knowledgeable Very professional The customer service people are always great to work with professional The customer service people are always great to work with More

I told Hanna that I needed a new battery as mine was dead and had required a jump to start. When she gave me the pricing she told me there was a $45 charge to inspect the battery. I told her to skip the diag and had required a jump to start. When she gave me the pricing she told me there was a $45 charge to inspect the battery. I told her to skip the diagnostic and just put the battery in. She said the diagnostic was required but might be waived, which it was. When the car was ready I had to ask for the warranty information which she verbally gave me as 1 year. I would have appreciated some written information about the battery or info on where I could access it. Poor customer service. The 1 year warranty is ridiculous but has nothing to do with Hanna. More

While the customer service was great I believe the process are higher than competitors as this is the highest I have ever paid for receiving this same service I received at a lower price at an alterna process are higher than competitors as this is the highest I have ever paid for receiving this same service I received at a lower price at an alternate GMC dealership. More

Was charged a heavy price just to slap on wiper blades. Auto parts stores do not even charge for that. THE NEXT DAY AFTER APPOINTMENT I RECEIVED A FLYER IN THE MAIL FROM BUICK FOR .... FREE WIPER BLADE INS Auto parts stores do not even charge for that. THE NEXT DAY AFTER APPOINTMENT I RECEIVED A FLYER IN THE MAIL FROM BUICK FOR .... FREE WIPER BLADE INSTALLATION. COME ON. Normally they run it thru the car wash but was told they couldn't do it. So no car wash. Last time before this visit service Dept lost our key. This was a major hassle. We like the car and the dealership but just being honest it hasn't been great service last couple trips. More

It was great they were just running behind It was a good experience will go back experience will go back More

My experience was great the tech was very nice and the service was quick and excellent service was quick and excellent More

It was ok but as much as I pay for packages I should have at least received a car wash at least received a car wash More

Crestmont cares ! !!! Feeling grateful !!! I am the friedman buick family .Next buick from. You?? !!! Feeling grateful !!! I am the friedman buick family .Next buick from. You?? More

The service managers at Crestmont GMC provides excellent service. After the job is complete, a breakdown of all the vehicle services is provided to the customer. Also, they provide courtesy shuttles to from service. After the job is complete, a breakdown of all the vehicle services is provided to the customer. Also, they provide courtesy shuttles to from their location. More