Crestmont Toyota - Service Center

I have been to this dealer 3 times now. I go in for an oil change - they say I need front brakes. I go in for a recall - suddenly I don't need front brakes, I need rear brakes. I go in to get the rear b oil change - they say I need front brakes. I go in for a recall - suddenly I don't need front brakes, I need rear brakes. I go in to get the rear brakes fixed and the price is twice what was quoted by them a week ago. When they gave me a loaner car - I got hit up for $9 worth of gas, even though I drove less than 20 miles. When I complained, I got no response. However, when I didn't complain previously, the called me 10 times to make sure that the service was ok. Stay away from these guys. More

I bought my new corolla from Crestmont about a year ago and had an ok experience at that point. Went back for 2 oil changes which were done quickly. I was approaching 15,000 miles and called to see how muc and had an ok experience at that point. Went back for 2 oil changes which were done quickly. I was approaching 15,000 miles and called to see how much it would cost to do ONLY the items required in the service manual that came with my car. The only things listed to do are: oil and filter change, rotate tires, tighten drive shaft, and to inspect the air filter, brakes and a variety of other parts underneath the car. Now every other time I went there, my receipts stated that I got a "complimentary inspection" with each oil change, so this should have covered the inspection, though I would have been willing to pay more for a thorough inspection (an hours labor AT MOST). So the guy I called automaticaly quotes me $350! He say I have to replace the pcv valve, have the brakes adjusted, change the air filter, and many other things. I tell him the manual does not say I need to replace anything automatically, only if an inspection reveals it needs it. He says the manual is wrong and that I have to do those things no matter what for my warranty. I say I am looking at the Toyota official service manual online and then he claims, "Oh, actually it is only the written manual, we can talk about it when you get here". Upon looking at my actual service manual, it is the same as the online one! He lied to me. I asked if I could get my service book stamped if they only do what is listed in my manual and he said NO WAY. What a crock! To maintain my warranty and get the official stamp for my records, I should only have to do what is in the service book! I can understand them trying to push all this extra stuff because they supposedly believe it is a good idea, but they should not refuse me a stamp because I only want to do what TOYOTA MOTOR CORPORATION recommends I do in their own manual! These guys are liars and cheats, I got the necessary tools and instructions and did it myself and kept all the receipts. Avoid this place, either do it yourself or find a good local mechanic. More