Criswell Acura

Mike Marcus was our salesman and he was very helpful. This is our third car purchase from Crisswell and we have been very pleased with them each time. This is our third car purchase from Crisswell and we have been very pleased with them each time. More

I recommend Criswell Acura for a hassle-free car buying experience and great customer service. experience and great customer service. More

Kae Engel is a consummate professional and saleswoman. Because of her attention to detail, responsiveness and outstanding customer service, we left the Criswell Acura lot with TWO (new to us) vehicles and Because of her attention to detail, responsiveness and outstanding customer service, we left the Criswell Acura lot with TWO (new to us) vehicles and our family couldn't be happier. She made our entire car shopping experience stress-free, and for two working parents and one very busy high schooler - who live an hour way - it doesn't get any better than that. Thank you Kae! More

We could not be happier with our experience at Criswell! Easily the most pleasant car-buying experience I’ve ever had. Our salesperson Michael Benso was incredibly mindful of our time constraints and had us Easily the most pleasant car-buying experience I’ve ever had. Our salesperson Michael Benso was incredibly mindful of our time constraints and had us in and out in 2 hours. He helped us reach a fair deal, and worked with us kindly and patiently every step of the way. The sales manager Alan and business manager Ed were both equally helpful, attentive, and professional. It was exactly how buying a car should be. I would highly recommend Michael, Alan, Ed, and their entire team the next time you need a used car or new Acura. More

David Haines the service manager and the service technician were professional, responsive to my needs and thorough in the repair of my vehicle. They cleaned my car afterwards and returned it to me i technician were professional, responsive to my needs and thorough in the repair of my vehicle. They cleaned my car afterwards and returned it to me in a timely manner. More

fast friendly service, treated like family , no appointment, took care of my concern with regular maintenance in a timely fashion, great place to do business appointment, took care of my concern with regular maintenance in a timely fashion, great place to do business More

I have the most horrible experience in Acura, Annapolis yesterday. I took my car in for A1 service and AC blowing air on the driver's side. It took about two hours to diagnostic the problem and was told th yesterday. I took my car in for A1 service and AC blowing air on the driver's side. It took about two hours to diagnostic the problem and was told that repairing the issues will cost about $600+ which I agree to. It took them another 3 hours, then I was called that my car was ready. I paid and turned my car on before I left Acura, unbelievable, the AC was still blowing air. Minding you, I have been there for more than 5 hours. They gave me every excuse in the world, it was working before they park it, they don't know what happens. Maybe it might be something else because my car is 10 years old. I was confused because the reason I was charged for diagnostic was to find the problem and fix it. That is why I brought the car to the dealership, not the street mechanics. Dave was very rude and at a point yelling at me, I kept my calm, and he never apologizes and told me if they find something else I have to pay again. Refused to give me a loaner car, so I can go pick up my kids from summer camp after been in this place for more than 5 hours. Dave told me I can go to Enterprise to rent a car while they working on my cars. Unbelievable, I don't like to drive a loaner car, just to get my kids. After been at this place for 7hours, I was refunded and told not to bring my car to them anymore which was fine with me. I have been coming to the Acura in Annapolis for many years, never had a terrible experience like this, and David( Dave) used to be very polite. I guess since he is a new manager, you will know the truth about a man when you give them power. But, I asked to speak to the manager and I was told Mark no longer the manager and Dave is the new service manager and Steve is the overall manager. I left Steve a voicemail. The Acura in Annapolis used to be a very nice place to repair your care with excellent service. I will not be going back there again but there is a way to manage a mishap without being hostile and rude. More

I love my new 2021 Cura RDX. Frankly, I was dreading the sales process. But our sales representative at Criswell made the process as easy as possible, gave me a fair deal, and was as good as they get. I who sales process. But our sales representative at Criswell made the process as easy as possible, gave me a fair deal, and was as good as they get. I wholeheartedly recommend them. More

Just bought my 2022 Acura MDX advance package love it, Sandra Massey she show us all the feature in the car I had to say she One of the best salesman ever!!. Thank you Sandra Massey Sandra Massey she show us all the feature in the car I had to say she One of the best salesman ever!!. Thank you Sandra Massey More

I bought a ILX from Criswell Acura and the customer service was EXCELLENT! Sandra Massey was awesome. Answered all my questions, was very patient and very knowledgeable. She even checked on me a few da service was EXCELLENT! Sandra Massey was awesome. Answered all my questions, was very patient and very knowledgeable. She even checked on me a few days later. Thank you Sandra for all your help. More