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191 Reviews of Criswell Chevrolet - Service Center
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January 28, 2019
excellent service from Dina Bartolomeo I just wanted let you know how impressed I was with the service from Dina Bartolomeo. I brought my Camaro with AC issues last year, and later contacte I just wanted let you know how impressed I was with the service from Dina Bartolomeo. I brought my Camaro with AC issues last year, and later contacted Dina for an issue with the engine through phone and was both times 100% impressed by her prompt response, particularly, how well she kept me informed about each things that was going on with fixing the car AC, which is something I have never come across any Auto repair shop. Dina is the type of person, any employers need if they are planning to run an excellent successful business.excellent service, very impressed, all the best! More
by Author508
Employees Worked With
November 20, 2018
Horrible dont but from this crook trust me i bought a car I just got a car from this dealer they sold me a lemon and they will do anything to not fix your car. With warranty I just got a car from this dealer they sold me a lemon and they will do anything to not fix your car. With warranty More
by Weez durham
October 29, 2018
Very Disappointed in Service, terrible Customer Service I made an appointment for 8am on Friday to have an Oil Change. Tire Rotation, wheel alignment and to diagnose a leaking tire. I dropped my car off at I made an appointment for 8am on Friday to have an Oil Change. Tire Rotation, wheel alignment and to diagnose a leaking tire. I dropped my car off at 730 and was told it should take 2 hours to complete. I never saw the service adviser I dropped my car with, so after the 2.5 hour mark I went to inquiry about my car and talked to the Service Manager (I didn't know this until I looked at the website today). He stated he was going to look into it. 30 mins later (we are at the 3 hour mark) I got word that I was going to be on the road in a few minutes. 30 mins later my car was ready to go and I was out the door. The service work took 3.5 hours to complete for minor service work. I have never had a good experience with the service and I am not sure why I keep coming back. Finding a good reliable person to work on your car is the hardest thing to do and in my opinion Chriwell Chevy is not it. I would report this to the Service Manager, but like I said above he is the one that I dealt with after the 1st one went MIA. More
by Newman13502
Employees Worked With
Mike Smith, Melodie Woods
October 26, 2018
Great service department I have been servicing my car at this dealer for a few years and happy to recommend them to everyone I know. Very well mannered and professional servi I have been servicing my car at this dealer for a few years and happy to recommend them to everyone I know. Very well mannered and professional service staff. More
by numberonetoyota
Employees Worked With
Mike Smith
September 24, 2018
Dina B. was extremely helpful!!! Nobody likes to take time out of our busy lives to deal with stuff... Stuff like oil changes, tire rotation, etc.... That does not sound like a fun, E Nobody likes to take time out of our busy lives to deal with stuff... Stuff like oil changes, tire rotation, etc.... That does not sound like a fun, EXCEPT, when you got people like Dina B. at Criswell. She makes the process pain-free! She communicates with you upfront and offers a shuttle service or wait in the lobby. I chose to wait and she periodically checked on me to keep me informed on the status. I'm very thankful for the hard work of the technician/mechanic who worked on my vehicle and the cashier as well for checking me out! Its takes a great Criswell team to keep my vehicle safe and running on the roads again, many thanks!!! More
by WilliamF
Employees Worked With
August 21, 2018
Awful Experience Worst Chevrolet dealership in America, complete lack of compassion by entire staff, mainly management. I feel completely taken advantage of, bad plac Worst Chevrolet dealership in America, complete lack of compassion by entire staff, mainly management. I feel completely taken advantage of, bad place. We are across the country with no vehicle and they could care less. Someone at Chevrolet has to care correct? More
by Lebro 236!
Employees Worked With
Other Employees :
Ted Bouton, Jared Orellana, Anna Portillo, Helen Rommel
August 01, 2018
Caring I met Jared at Criswell dealership and I am so impressed by his commitment to service. He has invested time into making sure that my vehicle gets wha I met Jared at Criswell dealership and I am so impressed by his commitment to service. He has invested time into making sure that my vehicle gets what it needs, therefore I get what I need. More
by Happiness
Employees Worked With
Jared Orellana
July 24, 2018
I do not appreciate being gouged Been coming here for service for 6 years, but will not return. I was given an estimate, only to be told when I came in for that service, that it would Been coming here for service for 6 years, but will not return. I was given an estimate, only to be told when I came in for that service, that it would cost much more. I work hard for my money and do not appreciate being ripped off. The cost for this procedure is outrageous, and I will never return More
by Jgershen
Employees Worked With
Jared Orellana
June 14, 2018
Appointment not kept, then tried to sell me a bill of goods Called the day before to set up an appointment, telling the guy (not sure who) I had an escalating leak in the driver's foot well + needed oil change/ Called the day before to set up an appointment, telling the guy (not sure who) I had an escalating leak in the driver's foot well + needed oil change/tire rotation; needed speedy service and would wait. Showed up and Jared (a) could not find the appointment, (b) asked another service person what the pricing was for leaks (hello? all leaks are the same?)--$150-$300, then (c) he said it would take hours and hours because they had to take the moon roof off and other parts. It was clear he did not know what he was talking about, so I left told him what he said sounded like baloney + I did not have hours to wait. Today, I did 3 minutes of Googling and found GM Service Bulletin PI10908 (15-Jun-2016) and NHTSA ID: 10094598, describing the actual problem and how to fix it. NOTHING TO DO WITH TAKING THE MOON ROOF APART! Not only that, I suspect the problem was caused by Criswell when they did a body repair. Way to give all car service people a bad name. I will never go back! More
by Hatin' Criswell
Employees Worked With
Jared Orellana
June 01, 2018
Worst customer service Copy of email to the supervisor/managers Good evening Mr. Newport, Per our telephone conversation today in reference to the 2011 Dodge Copy of email to the supervisor/managers Good evening Mr. Newport, Per our telephone conversation today in reference to the 2011 Dodge Ram under Reyes. I just want to clarify that the vehicle was scheduled to be serviced on 05/30/18 at 8am. Vehicle was dropped off the evening of 5/29/18 so there wouldn’t be any delays. Since the vehicle has been dropped off, My husband has had to call multiple times to get updates and would be told different stories regarding the vehicles status; including that the tech has left home being the last communication by the staff at the servicing dept today. After speaking to you regarding this matter and expressing my concern for the lack of communication of the department to the customer (myself) you clearly said to me “feel welcome to pick up the vehicle”. I, honestly feel very disappointed in the way we have been treated as customers and consumers of Criswell. This has been by far the worst experience and to make matters worst, coming from a manager the worst way to handle a customer. I cannot express enough that a lot of people in Crisswell depend on customers to pay bills and should be treated a lot better. We are paying for a service and not getting service for free, not sure what the problem seem to be. Thank you for your major attention to this matter. Ps: To the managers added to this email please reconstruct training for your supervisors/managers/ employees to handle customers in a constructive and effective way to maintain efficiency in the business and growth of the company. Update:6/1/18-To say the least vehicle was picked up today and no paperwork has been given because vehicle was simply sitting in their lot for 3nights 2days. How disappointing and to say the least that not an apology was given or explanation or anything. Way to go Criswell, great business your running here. More
by Nathaniel09
Employees Worked With
John Newton
