Cronin Ford Kia

I purchased a new 2010 Ford Focus and the Premium Care Extended Service Plan (ESP) on 12/4/09. On 1/5/10 I found out that my Focus VIN was still not registered in Ford's warranty system and learned that i Extended Service Plan (ESP) on 12/4/09. On 1/5/10 I found out that my Focus VIN was still not registered in Ford's warranty system and learned that it's the Dealership's responsibility to complete the ESP registration. So on 1/5/10 I called Cronin Ford's Business Manager and left a detailed message on his voice mail that my ESP wasn't in the system yet and to please check on this and get back to me. I didn't get any response, so on 1/8/10 I called Cronin Ford but the Business Mgr was off that day so I briefly explained to the Sales person that I had left a message earlier and I didn't get any reply and the Sales person told me that someone would call me back. (I'm assuming that since he took my name and phone number that the Sales person left a message on the Business Mgr desk that I had called and that he needed to call me.) Again, no return call from the Business Mgr. Then on 1/12/10 I checked again and my VIN still wasn't in Ford's warranty system, so I called for the Business Mgr but my call went to his voice mail again. By this time I wanted to get an answer as to why no one was calling me back and why it was taking so long for Cronin Ford to register my ESP in Ford's warranty system. So I called Cronin Ford again and ask for the Sales Mgr. He listened to my complaint but didn't have an answer as to why the Business Mgr hadn't returned my calls. The Sales Mgr's explanation for why my ESP wasn't registered was vague, because he was unsure of the process, but told me that it would eventually get into the system. The Sales Mgr said he would check the status of my ESP, but was resistant to my request for him to call me back with a date certain as to when it would be registered. In the end, he knew that I was upset and not satisfied with Cronin Ford's customer service and finally he agreed to call me back. Within 30 minutes the Sales Mgr did call back to let me know that my VIN would be registered by 1/26/10. In summary, it is inexcusable when the Business Mgr doesn't respond to a customer regarding a legitimate question, especially after just purchasing a new car from his dealership. More

My daughter was looking to purchase a new car. She was My daughter was looking to purchase a new car. She was hoping to participate in the "Cash for Clunkers" program. We check a couple of dealers an My daughter was looking to purchase a new car. She was hoping to participate in the "Cash for Clunkers" program. We check a couple of dealers and looked online for inventory. This led us to Cronin Ford in harrison Ohio. We talked to a salesman named Rob Ernst. My daughter wanted a Ford Escape and they had a couple. Unfortunately her car did not qualify for the "Clunkers" program, but Rob was able to give us an excellent price on the one Escape they had left. It wasn't quite what she wanted, especially the color, so she asked him to locate her one. Rob worked for 5-6 days to find us a vehicle that matched her wish list. He finally found one at another local dealer. He worked a couple more days to try to arrange a trade to get us the vehicle. The sales manager got involved as well. Unfortunately, the other dealer refused to give the vehicle up, so Rob sent us there to buy the vehicle, even though he knew he would get nothing in return for all of his time. ( He called me at least three times from his personal phone during his off time with updates). We could have ordered a car through him, but he knew that buying this vehicle now was our best deal. I will definitely go back to Cronin Ford the next time I or someone in my family needs a car of any kind. This kind of service does not come along very often in this day and age. I would definitely recommend these guys to anyone!! More