Cronin Ford Kia

My husband and I purchased a 2006 Yellow Hummer H3 three days ago from this dealership. We drove four hours to get there. As soon as we walked in we were greated with nothing but bad attitudes and demeanin days ago from this dealership. We drove four hours to get there. As soon as we walked in we were greated with nothing but bad attitudes and demeaning smirks. We test drove the vehicle to find an awful popping noise in the engine. We were assured the tech would take a look at it immeditely. Fifeteen minutes later after every sales person walked passed us with no answers we left. Mike called us on the phone and said the popping was nothing but a $94 part and they would take care of "EVERYTHING" as soon as we got the hummer back to W.V. Ten miles after we left the check engine light went off and my husband called the sales manager, Eric Koren, to tell him and he said take it home and have a Hummer dealer take a look and they would fix it. To make a long story short, after about 50 none answered or returned phone calls and service repairs that equaled over $5,000 (new ignition switch-$500, busted cylinder head in the engine-$3,100 repair, and their original problem-a $94 part turned into $600) Eric refused to pay for ANYTHING and we had to pay $500 to get our Hummer from the shop and Eric told us to drive the Hummer back 4 hours for a return. They compensated us with NOTHING- we were out $700 and made repairs to the hummer and left with nothing but once again disrespectful attitudes and the GM telling my husband that since we were from W.V. and we wouldn't be repeat customers that basically they didn't care what they had LIED to us about. Eric couldn't even have a conversation with us or apologize for us having to take days off work, deal with his disrespectful employees, pay for his repairs, and pay for our gas and gas for the hummer to return it, not to mention it is an eight hour trip. They took the Hummer back and demanded that the Hummer expert was wrong and there was nothing wrong with it. If anyone is looking to buy that (they still have it online), DON'T because your going to have to pay over $5,000 in repairs and they will lie to you about it all. More

I purchased a new 2010 Ford Focus and the Premium Care Extended Service Plan (ESP) on 12/4/09. On 1/5/10 I found out that my Focus VIN was still not registered in Ford's warranty system and learned that i Extended Service Plan (ESP) on 12/4/09. On 1/5/10 I found out that my Focus VIN was still not registered in Ford's warranty system and learned that it's the Dealership's responsibility to complete the ESP registration. So on 1/5/10 I called Cronin Ford's Business Manager and left a detailed message on his voice mail that my ESP wasn't in the system yet and to please check on this and get back to me. I didn't get any response, so on 1/8/10 I called Cronin Ford but the Business Mgr was off that day so I briefly explained to the Sales person that I had left a message earlier and I didn't get any reply and the Sales person told me that someone would call me back. (I'm assuming that since he took my name and phone number that the Sales person left a message on the Business Mgr desk that I had called and that he needed to call me.) Again, no return call from the Business Mgr. Then on 1/12/10 I checked again and my VIN still wasn't in Ford's warranty system, so I called for the Business Mgr but my call went to his voice mail again. By this time I wanted to get an answer as to why no one was calling me back and why it was taking so long for Cronin Ford to register my ESP in Ford's warranty system. So I called Cronin Ford again and ask for the Sales Mgr. He listened to my complaint but didn't have an answer as to why the Business Mgr hadn't returned my calls. The Sales Mgr's explanation for why my ESP wasn't registered was vague, because he was unsure of the process, but told me that it would eventually get into the system. The Sales Mgr said he would check the status of my ESP, but was resistant to my request for him to call me back with a date certain as to when it would be registered. In the end, he knew that I was upset and not satisfied with Cronin Ford's customer service and finally he agreed to call me back. Within 30 minutes the Sales Mgr did call back to let me know that my VIN would be registered by 1/26/10. In summary, it is inexcusable when the Business Mgr doesn't respond to a customer regarding a legitimate question, especially after just purchasing a new car from his dealership. More

My daughter was looking to purchase a new car. She was My daughter was looking to purchase a new car. She was hoping to participate in the "Cash for Clunkers" program. We check a couple of dealers an My daughter was looking to purchase a new car. She was hoping to participate in the "Cash for Clunkers" program. We check a couple of dealers and looked online for inventory. This led us to Cronin Ford in harrison Ohio. We talked to a salesman named Rob Ernst. My daughter wanted a Ford Escape and they had a couple. Unfortunately her car did not qualify for the "Clunkers" program, but Rob was able to give us an excellent price on the one Escape they had left. It wasn't quite what she wanted, especially the color, so she asked him to locate her one. Rob worked for 5-6 days to find us a vehicle that matched her wish list. He finally found one at another local dealer. He worked a couple more days to try to arrange a trade to get us the vehicle. The sales manager got involved as well. Unfortunately, the other dealer refused to give the vehicle up, so Rob sent us there to buy the vehicle, even though he knew he would get nothing in return for all of his time. ( He called me at least three times from his personal phone during his off time with updates). We could have ordered a car through him, but he knew that buying this vehicle now was our best deal. I will definitely go back to Cronin Ford the next time I or someone in my family needs a car of any kind. This kind of service does not come along very often in this day and age. I would definitely recommend these guys to anyone!! More