Cronin Ford North

Went back to Middletown Ford on 01/02/2014 after receiving an offer for an oil change for $14.95. Set the appointment for 07:30 am. Arrived outside the Service garage door at approximately 07:15 am. receiving an offer for an oil change for $14.95. Set the appointment for 07:30 am. Arrived outside the Service garage door at approximately 07:15 am. Though I saw people milling around inside the service department, the Service door did not open until 07:40 am. Service area was just horrendously filthy. Customer waiting area looked like it had not been cleaned in years. John Walton approached me in the service area to indicate that service employee found wear on the drivers front tire. I'm assuming that was his attempt to push me to purchase tires. I declined. I waited approximately another 30 minutes, and realized that no one had approached me about the car being ready. I entered the service area to find that the work on my vehicle had been completed, and that no one had told me that it was ready to go. Found John Walton on the phone, and four other employees just standing around (right in front of me, shooting the bull). I waited until Walton's call had concluded, and asked him about my vehicle. Very strange dealership. Makes one wonder why anyone would do business with this place. Employees didn't seem to care, about the customer or the work. I might put up with this treatment for a half-price offer on an oil change, but I would NEVER take my car to Middletown Ford for any other service. Lord knows, I would NEVER waste my time purchasing a vehicle from them. More

Visited the service department (and the dealership) for the first time after receiving a coupon in the mail for a $14.95 oil change. Visit was the day after a snowstorm; entrance to the service department the first time after receiving a coupon in the mail for a $14.95 oil change. Visit was the day after a snowstorm; entrance to the service department was NOT cleared. Was concerned that the hard packed pile of snow & ice in front of the service department entrance would cause damage to the underside of my vehicle. Person in charge of checking my vehicle in referred to me as BUD; FYI: Fellows, that's just unprofessional. Try SIR or Mr. next time. Waiting area and bathroom for customers was filthy. Coffee was available; no sweet and low or splenda. Can't really recommend the dealership. I suppose I'd try it again if a deal was offered on a cheap oil change. More

This was the worst shopping experience of my life. I was treated extremely poorly by the associates at this dealership. I would not recommend Middletown Ford to anyone. They conned me into coming into the d treated extremely poorly by the associates at this dealership. I would not recommend Middletown Ford to anyone. They conned me into coming into the dealership by telling me I was guaranteed to get a certain truck with the down payment and trade-in that I had. Yet when I arrived at the dealership they told me that I needed an additional 1500 dollars for my down payment. When I started questioning the associate about this, I was told to keep my voice down and stop being rude, even though neither of these things were happening. Not only did Chad Price (sales associate) say these things to me, he said them in front of 20 people in the showroom and also my family. I have never been so embarrassed. DO NOT SHOP AT THIS DEALERSHIP. More