Cronin Toyota Nissan of Richmond

Terrible!!!! The salesman Chris H. Is a good guy but the sales manager was a total xxx. They lost my business. I will do my best to get on social media to bash thi The salesman Chris H. Is a good guy but the sales manager was a total xxx. They lost my business. I will do my best to get on social media to bash this business. Horrible experience!!! More

Buyer Beware Took my RAV4 here for an oil change in July 2016. They gave me paperwork indicating my brakes needed work. The rep advised that next time I bring it i Took my RAV4 here for an oil change in July 2016. They gave me paperwork indicating my brakes needed work. The rep advised that next time I bring it in for an oil change, I have that work done, the brakes didn't have much life left. The next time I needed an oil change, I was back visiting in my home state, and ended up getting the oil changed there instead of in Richmond. I told the service rep (someone I had done business with extensively) about needing brake work. They checked and double-checked, and said my brakes were just fine. Fast forward a year. Toyota in Richmond is under new ownership. I needed my oil changed, and decided to give them another chance. When I left my car with them, I informed them of my past experience. When I picked my car up, they told me I had a front right wheel bearing going out. He quoted me a repair price of $575. Rather than have that done there, wary of my previous experience with them, I took it to a mechanic I know personally. He checked my vehicle over, and said my wheel bearing was fine. He said I did need an alignment and a tire rod end--repairs of maybe $225. I'm so glad I got a second opinion--just saved myself $350. Be careful if you go here for an oil change! Don't let them schedule any other repairs. More

Love our new car:) We have always loved looking at new cars but never the sales process. We were never pressured or rushed into anything. We were given royal treatment We have always loved looking at new cars but never the sales process. We were never pressured or rushed into anything. We were given royal treatment by Robert Barley. He wanted to make sure that he went over every option the car had, and made sure that we had no questions. He took us on a test drive before and after the sale. He is a great salesman with good karma. He made the entire process a good experience. More