Best car buying experience ever! This is the kind of family-run business that the community needs and we should all want to keep in business. Hands down a much different, much better car buying experience from the beginning to the end and I absolutely love my car!
For starters, I am 1.5hrs away from the dealership so I emailed ahead to ask if I could get a few more pictures before I made the drive. I didn’t expect an answer because no one else had responded to my requests for more pics, so I was surprised to hear back from Zack first thing the next morning with 4 videos made just for me with a tour of the vehicle.
When we arrived at the dealership I noticed they had lots of Subarus and much, much less rust on all their vehicles than anything else we had looked at over the last month. The shopping atmosphere is very relaxed and comfortable, no one hovering over you or pressuring you, but they're available and happy to help whenever we had a question.
I found a Forester I really liked. They let me know they wanted to replace a wheel bearing and fix the airbag light before it was ready (I’m not used to that for a vehicle listed under $5K). I let them know I definitely wanted it as soon as it was ready. The next morning I got a call saying once they put it up on the lift to replace the wheel bearing, they noticed a bad spot of rust (in an area where Subarus are known for collecting rust) and they wanted to fix that before selling it. They sent me lots of pictures of the underside while up on the lift so I could decide if I was still interested. The rest of the car looked amazing and I told them I’d happily wait until they received the new part from Subaru. They kept me well updated and let me know as soon as it was ready. I think they could have asked for a lot more for this vehicle, especially after the work they put into it, but they stuck to the sticker price and even held it for me, even though it was getting lots of interest from other shoppers while waiting for its new part. I think another dealer would have raised the price and sold it to the highest bidder. I really needed this vehicle and they came through for me big time!
Most of all, brothers Dan and Zack are genuinely good people who clearly take a lot of pride in what they do and the integrity they do it with. I will send all of my friends and family members here when they are looking for a used vehicle, even the ones who live hours away. It’s absolutely worth the drive!