Crossroads Ford Apex

Excellent service from Michael Ketter. Would buy again definitely. The car was cleans and he was friendly and knowledgable. Love the indoor showroom. It was pouring rain. definitely. The car was cleans and he was friendly and knowledgable. Love the indoor showroom. It was pouring rain. More

Michael was very helpful pre and post sale. The dealership was clean and had a great play area for my children to play in while completing paperwork. dealership was clean and had a great play area for my children to play in while completing paperwork. More

The process of buying a pre-owned vehicle at this dealership was a pain free experience. Michael Ketter was very knowledgable about the vehicle and did his homework before I arrived. I appreciated M dealership was a pain free experience. Michael Ketter was very knowledgable about the vehicle and did his homework before I arrived. I appreciated Michaels low key approach and never felt any pressure. The car I bought was very fairly priced and I walked away feeling I got a good deal. Once I decided to buy the car I was able to get out of there in a reaonable amount of time. I will definitely use this dealership again. More

This was by far the most pleasant experience I have ever had in buying a vehicle. Everything from the price, quality of vehicle, excellent communication skills of my salesman, Michael Ketter, and customer had in buying a vehicle. Everything from the price, quality of vehicle, excellent communication skills of my salesman, Michael Ketter, and customer service were excellent. I especially liked the no pressure sales approach and the willingness to help in any way that was provided. I will definitely recommend this dealer and Michael Ketter to family and friends. Thanks so much for a quality experience, my family is already enjoying our new vehicle a lot! More

I had the pleasure of working with Larry Curtisford during my search for a new vehicle. I dealt with him on the internet first, and then in person for several test drives over three occasions - the la during my search for a new vehicle. I dealt with him on the internet first, and then in person for several test drives over three occasions - the last with my wife and sons visiting the dealership. Larry showed extreme patience with me, was incredibly courteous, and very knowledgeable about the products he was showing me. In the end after three months of car research and twenty seven models considered, it came down to a Ford Focus ST and a different brand. After careful consideration we chose the other brand - for practical reasons. With my height the seat position in the Focus just made it a bit too tight for my sons in the back, and we felt the other brand was going to be a better long term fit since they won't be getting any smaller as they get older. I loved the Focus, loved the service Larry provided and had the fit been a bit better, would have loved the purchase experience as well. Everything he did is the way it should be done - extreme politeness (little things like running ahead to open the door for my wife, pulling chairs up when our family discussed the car post test drive so my wife didn't have stand, going outside in brutal heat to make sure the A/C cooled the test car down, etc.) - in 20+ years of buying vehicles - I have never dealt with anyone as professional and nice as Larry - I am not exaggerating when I say I really felt bad in the end for not buying the vehicle from him. I know that if this is the way he treats all his customers - he has to be your top salesman. I've told him I will refer any friends and family in the market to him, and when its time to get our next vehicle - I will go to him first. Even though I didn't buy, he won me over with his service and deserves the right of first refusal on any future deals. Best of luck to Larry, and Crossroads Ford for enabling such a great experience. Thank you, E McEntee More

Overall good experience. Test drive and price negotiations were done in a timely manner. Took far too long to get in to finance. Once there, did not take long at all....,.......after 5 times tryi negotiations were done in a timely manner. Took far too long to get in to finance. Once there, did not take long at all....,.......after 5 times trying to submit this review, i would look at partnering with a more user friendly survey service. More

Our purchase with Crossroads Ford was excellent. Our Salesperson was Lisa Esposito who was very professional and personable throughout the entire transaction and made my family (wife and daughter) feel Salesperson was Lisa Esposito who was very professional and personable throughout the entire transaction and made my family (wife and daughter) feel at ease during the entire visit. We felt no pressure during our buying decision and this made the buying decision very comfortable. Lisa made sure that any questions we had about the vehicle were answered and made sure that several features of the vehicle were explained in detail. We drove over 2 1/2 hours to this dealership to purchase this vehicle and we were not disappointed. The dealership was indeed impresssive, the inside showroom was unbelievable. Thanks again for making our purchase a low stress, friendly and rewarding transaction. More

I spoke with Mike Ketter a couple of days before visiting the Crossroads facility. Mike listened to what I requested and provided me a wonderful experience in purchasing a new truck. I told Mike that I wante the Crossroads facility. Mike listened to what I requested and provided me a wonderful experience in purchasing a new truck. I told Mike that I wanted to make this deal quick and painless and that was exactly the way it went! Craig Maxa was our Buisness dealer and he was awesome, he has a great personality and really did a great job! More

I rated my experience at Crossroads Ford with an overall five because it's the best experience I've ever had. Mr. Michael Ketter was helpful, courteous and most of all patient and calm which kept me patien five because it's the best experience I've ever had. Mr. Michael Ketter was helpful, courteous and most of all patient and calm which kept me patient and calm. I am already sharing my positive experience with friends and famiy. More

Very helpful and friendly. We weren't considering a CPO and first visit didn't find "the one" that we were drawn to. Lisa kept in touch with us and when something came in that met our requirements, she CPO and first visit didn't find "the one" that we were drawn to. Lisa kept in touch with us and when something came in that met our requirements, she let us know. I've never had a female salesperson before when purchasing a car. Lisa was thoroughly knowledgeable and extremely pleasant to work with. Lee let us know about the extended wrap warranty, which was the deal-maker for us in purchasing the CPO. Chris in finance was extremely helpful in suggesting a pre-paid maintenance plan that would cover what I need. Thank you, Lisa, Lee, and Craig for making what I dreaded (purchasing a vehicle) a very pleasant and actually fun experience. I appreciate your time, patience, friendliness, and expertise helping us. More