Crossroads Ford Apex

My experience with Crossroads Ford and more specifically, Mark Rooyakkers was the least stressful car buying experience I have ever had. Mark is a true professional. He was very quick to respond to any quest Mark Rooyakkers was the least stressful car buying experience I have ever had. Mark is a true professional. He was very quick to respond to any questions i had prior to the sale and once the deal was worked out, he made the process seamless. I highly recommend using him if you want to purchase a vehicle at Crossroads Ford. More

My car was 10 years old and had over 240,000 miles on it. Age, wear and tear was beginning to show and I needed reliable transportation. My husband has always been a Ford guy and we needed another pickup in Age, wear and tear was beginning to show and I needed reliable transportation. My husband has always been a Ford guy and we needed another pickup in the house. He purchased his F-150 from Steven Schmidt in 2011 and the experience was very good. When it became obvious I needed to do something about my ride, we went back to Steven and told him what I was looking for and he came through. More

Steve did a great job helping me with the Focus and helping me learn about the Synch service. I would recommend him to my friends. helping me learn about the Synch service. I would recommend him to my friends. More

Steve provided excellent service and we definitely anticipate working with him again in the future. He let us take our time and worked with us without attempting to put any pressure on us to make a de anticipate working with him again in the future. He let us take our time and worked with us without attempting to put any pressure on us to make a decision. He spent a great deal of time explaining vehicle options and showing us how to handle and get the most out of our new purchase. AJ was equally excellent in assisting us with financial matters. We will be back in time. More

I have purchased numerous new and used vehicles from dealerships in my lifetime and the service I received from Keith Johnson and Michael Ketter at Crossroads Ford was by far the best experience I have dealerships in my lifetime and the service I received from Keith Johnson and Michael Ketter at Crossroads Ford was by far the best experience I have ever had. Ford should go an extra mile to make sure these guys feel appreciated as they went the extra distance to make sure their customers were completely satisfied and accommodated. Keith was my first line of contact, where I sent him a lengthy, detailed description of the very specific vehicle I was looking for. I was happy to receive an email back from an informed and engaged employee. He read my email carefully and answered all of my questions. It was so refreshing to receive quality customer service. After a few emails back and forth during the day, Keith was happy to see me that same night even though I did not set up an appointment. He introduced me to Michael, another fine example of a model employee. Both guys were personable and professional, a combination that you cannot teach. Both gentlemen were extremely respectful of my girlfriend and always made sure she was included in the conversation as we were both purchasing the vehicle, not just me. She was never left out, and usually addressed before me, again a small trait that a lot of salesmen usually forget. Both guys met us for the delivery and completed the walkthrough together. I found a couple of scratches and the guys jumped on it and volunteered to get it taken care of. They didn’t brush me off or anything. I have even emailed Michael a few times post-delivery and he has promptly and courteously responded to all of my questions. Most of all, Keith and Michael were simply a joy to work with; they joked and laughed with us making the experience fun, but also displayed knowledge and professionalism throughout the process. All, I want you to know that I am a member of a proud Chevy family and this is my first Ford. So much so that I know I will have to smooth over my purchase with my father. You know that Ford and Chevy runs deep in families, especially in the South. I cannot stress enough that Keith and Michael sold us this vehicle with their customer service. We actually received very disrespectful customer ‘service’ from Capital Ford, but gave Ford a second chance at CrossRoads, where Keith and Michael delivered and I will be happy to buy another vehicle from these guys, regardless of what dealership they are at. More

I always dread approaching a car dealership as I liken the sales people hanging around outside to vulchers. HOWEVER, our exerience workig with Michael was anything but dreadful. It was wonderful. We'v the sales people hanging around outside to vulchers. HOWEVER, our exerience workig with Michael was anything but dreadful. It was wonderful. We've never worked with a more honest genuine salesman before. I would not only recommend Crossroads to my friends but would and will recommend Mike. THANKS! More

Steve was friendly and professional and concentrated on making my purchase as easy as possible. He answered all my questions and offered helpful information. The atmosphe concentrated on making my purchase as easy as possible. He answered all my questions and offered helpful information. The atmosphere was peaceful and pleasant. The coffee bar was great. More

We found Michael Ketter to be an extremely professional and helpful through our purchase. He listened to our requirements for a vehicle and found everything we had asked for. He handled every aspect of and helpful through our purchase. He listened to our requirements for a vehicle and found everything we had asked for. He handled every aspect of our purchase personally, and we feel he truly worked to satisfy all our needs. We would definitely purchase another car from Michael. More

My wife and I visited and test drove the Ford Escape and Edge with the help of sales person Joshua Gould. We never felt pressured, just helped. We did not choose to purchase a Ford at the end of our searc Edge with the help of sales person Joshua Gould. We never felt pressured, just helped. We did not choose to purchase a Ford at the end of our search, but we would not have hesitated doing so if the right car had been there for us. We chose a Subaru Outback for our own personal needs. Joshua was helpful, and in the end, gracious, when I informed him we were going to purchase elsewhere. We'll be back to look at cars here again when the time comes! Rick Sullivan More

Larry made the process of purchasing our car as easy as possible. He is a very genuine guy. I highly recommend using Larry for your next Ford purchase. possible. He is a very genuine guy. I highly recommend using Larry for your next Ford purchase. More