Crossroads Ford Apex

This was my first Internet vehicle purchase. Actually only the initial contact was via internet. Jimmy Kamara got back to me quickly and the rest of the communications were by phone and a few quick text only the initial contact was via internet. Jimmy Kamara got back to me quickly and the rest of the communications were by phone and a few quick texts. He was friendly and responsive. I told him the vehicle I wanted (found via their website) and the deal I wanted. They gave me the deal I wanted. I asked about financing. They gave me the rate I asked for. He emailed the written up deal. I accepted and left to pick up my car. Did I mention I live about 5 hours away? When I entered the dealership, the first employee II encountered welcomed me and asked how they could help me. I asked for Jimmy and he was nearby. He had everything ready. He explains the process as we are completing the paperwork and soon, I am meeting with Steve Carson to finalize my financing. Again, everything was ready, he explained and I signed. The car was mine! I had rented a car which I needed to return. Jimmy arranged for Paul to follow me to the rental car place and bring me back. Jimmy spent over an hour teaching me the different features of the car, syncing my phone to the car, etc. He was extremely knowledgeable about these new vehicles and their advanced technology. I could not be happier with my car and the people of Crossroads Ford. They sincerely wanted to make me happy and they succeeded. I would highly recommend Crossroads Ford and especially Jimmy Kamara to anyone looking to buy a new vehicle. More

What an awesome experience! My husband I have been searching for months for the right car. My son expressed the efficiency of the crossroadscar.com website and his manager Jeremy would have our hond searching for months for the right car. My son expressed the efficiency of the crossroadscar.com website and his manager Jeremy would have our honda driven from oxford to cary. Mr Craig and Jimmy kamara made it very easy and even provided a delivery to my home. God bless you all and thank you for making this the best buying experience ever! Ernestine and Sam Bangura! More

Much of our initial work was done online with Mike Ketter. He was very prompt in repsonding to all of our questions and "what-if'" scenarios. However he had previous appointments scheduled when we wan Ketter. He was very prompt in repsonding to all of our questions and "what-if'" scenarios. However he had previous appointments scheduled when we wanted to come to the dealership, which Mike explained to us beforehand. So he personally introduced us to Tyler...we could not have asked for a nicer salesperson to take us through the "long" sales/finance process. He answered all our questions and even thought of some we didn't. Tyler was very proficient at demonstrating all the technology the Edge has in it. I'm just evaluating the sale people because as happy as we were with them, we were as disappointed with the trade-in value the appraiser gave us ... about 25% below any of the 4 or 5 major book values out there ... saving them $2-3K off the promotional discount the dealership advertises. But the sales team was very good. More

Great facility, strong customer focused team of sales people. Real focus on the customer and getting them in and out with a new vehicle. people. Real focus on the customer and getting them in and out with a new vehicle. More

Very friendly and courtious. Good atmosphere. Loved the fact he was able to pull the car in doors out of the rain to look at. fact he was able to pull the car in doors out of the rain to look at. More

I purchased a Ford Focus Electric from Crossroads Ford of Cary. Mark Rooyakkers was the sales consultant that helped me and he was very pleasant to work with. Mark was very knowledgeable about the features Cary. Mark Rooyakkers was the sales consultant that helped me and he was very pleasant to work with. Mark was very knowledgeable about the features and technology of the Electric Focus. Mark also introduced me to the service manager as I had concerns about the service and repair of the new technology of the electric car. They answered all of my questions and made me feel comfortable. Mark called me later in case I had any questions. He also informed me that, for a limited time, the local power company would install a level II home charging station for free if I would let them monitor my use. That saved me more money. I would certainly recommend Mark and Crossroads Ford of Cary to anyone interested in any of their vehicles. More

I gave an overall rating of Great regarding my overall experience because of the outstanding way I was dealt with in all respects when purchasing my new vehicle, both from a sales and financial standpoint experience because of the outstanding way I was dealt with in all respects when purchasing my new vehicle, both from a sales and financial standpoint. If this survey offered an outstanding rating I would have easily went with it. Richard Rosa More

Mike was awesome, Steve was the MAN!. I came in after having an extremely bad experience at a local sham car lot. I was looking for a truck or a Jeep, not sure which and these guys made it a great exper having an extremely bad experience at a local sham car lot. I was looking for a truck or a Jeep, not sure which and these guys made it a great experience. You want someone who shoots straight, that's Mike. He didn't seem to lead me on with high pressure sales gimmicks. Mike just treated me right and took the time even after hours to make sure I knew everything I needed to make a decision on buying the vehicle I wanted. Steve simply made purchasing my car easy. He answered all my questions, pointed me in the right direction regarding a Gap policy. He made the process friendly and personal and that is something lost these days with a lot of big name dealerships. These guys got it done and made me feel good about it. Customer service is lacking these days, I'm just glad I found these folks. More

Sales Consultant Jimmy Kamara was an executive professional employee of crossroad ford of cary,nc. we were very pleased with the communication that was transpired between the (us) as the custome professional employee of crossroad ford of cary,nc. we were very pleased with the communication that was transpired between the (us) as the customer and Mr. Jimmy Kamara. He was very knowledgeable of the Ford 150 inwhich we purchased. My plan is to recommend other family member to him. We look forward in doing future business with crossroad ford of cary,nc. The overalll experience was outstanding. More

I was pleasantly surprised by Tyler's call to share with me the avaialble incentives on the Ford Flex. He had clearly done his homework, remembered our earlier conversations and wasn't wasting my time with me the avaialble incentives on the Ford Flex. He had clearly done his homework, remembered our earlier conversations and wasn't wasting my time with a general "how you doing" call. He knew what I was looking for and called with a specific offer. I also let Tyler know I wasn't interested in spending hours at the dealership "processing" things. He had me virtually ready to go when I got there. The only variable was my trade in car's value. We worked that out fairly quickly and went to financing to wrap up. Lee handled that side of my transaction and shared options with me but didn't pressure. They also let me leave with the car, collect my wife, and return so she could sign her part of the paperwork. Was back home with my car in a couple hours from the time I left. Still time for dinner with my family. Overall a great expereince. More