Crossroads Ford Apex

Terrible communication and service! I had my car towed there and constantly had to chase them for an answer or resolution. The estimate we were provided was not what we were billed. No I had my car towed there and constantly had to chase them for an answer or resolution. The estimate we were provided was not what we were billed. No one calls you back. I would not recommend at all. More

Great staff, everything went super smooth. Everybody does their part of that dealership to bring it to the table. their part of that dealership to bring it to the table. More

Bait and switch, they list vehicles to get you there and when you arrive oh the wholesaler got it. Then they try to sell you something else. when you arrive oh the wholesaler got it. Then they try to sell you something else. More

Beware the "free" oil change! When I purchased a new truck at Crossroads Ford Apex I received 3 free oil changes from Crossroads. I called to set up my first oil change and was told no appointment was truck at Crossroads Ford Apex I received 3 free oil changes from Crossroads. I called to set up my first oil change and was told no appointment was needed, just come over. When I arrived I was told it was over a 2 hour wait...?? I drove 45 mins from my home to go to Crossroads. They wouldn't do anything about helping me get the oil change quicker. So I had to leave. So much for "free oil changes" and "customer service". If the wait was that long they should have told me when I called! Again another disappointment with Crossroads Ford!! Never again!! More

I came in on a Saturday afternoon. To look and ended up driving away with a new/used car. I was too easy. Had a great salesman Kashone Devon Maye, he answered all my question. driving away with a new/used car. I was too easy. Had a great salesman Kashone Devon Maye, he answered all my question. More

I came in today because there was a recall on my airbags. Hannah was the associate that helped me. She was so helpful and friendly! I noticed when I pulled away that my dash board was saying..oil change..so Hannah was the associate that helped me. She was so helpful and friendly! I noticed when I pulled away that my dash board was saying..oil change..so I turned around and Hannah immediately came out to ask if everything was ok. She quickly got in the car and reset my dash. She said she use to have a Fusion. She was so sweet! More

Wish I could rate lower than one star. Took my car in for Ford recall involving ABS system. Service tech said and wrote "will need to replace HCU before recall can be done." Recall involves replacing H for Ford recall involving ABS system. Service tech said and wrote "will need to replace HCU before recall can be done." Recall involves replacing HCU free of labor and parts. This dealer gave me estimate of $1200 to replace the HCU. The tech doesn't see the absurdity of saying they need to replace the HCU to see if I need a new HCU. I refused the estimate. Called Ford Motor Co. The customer support person says she doesn't deal with technical issues. I have been ripped off by Ford and this dealer. More

The customer service is the worst i have ever had I bought a 2019 F250 Diesel in February 2019 shortly after I noticed water in the floor so I took it in for service the next day I was told it was fix I bought a 2019 F250 Diesel in February 2019 shortly after I noticed water in the floor so I took it in for service the next day I was told it was fixed so I picked it up. A few days later I noticed water again so I took it back in and again the next day I was told it was fixed so I picked it up. After a few more days I saw water in the floor again and took it back. This time they kept it 6 days and was told they would have to take the seats and carpet out to find the problem and they called and updated me twice during this time telling me that the seats and carpet would be back in by the 5th day that had it. So they called and said I could come and pick it up so I did but when I went to my truck I noticed they had not removed the carpet are seats when I confronted the service manager he tried to lie his way out saying he never said that they removed the seats and carpet but I had a recorded message of his description of the work to be done. Fast forward to a year later I was taking my truck to the local car wash to get it cleaned for the weekend. When they finished with the truck I got in it and started to drive away when the collision warning activated so I put it in park and got out to see if something was left in front of or behind the truck and there was nothing there so I got back in and tried to drive away and it would not move. At the same time one of the employees knocked on the window and told me that there was something hanging under my truck so I got out and looked and saw the wiring harness was wrapped around the drive shaft. So I unwrapped the harness and found a long piece of the harness nylon wrap tape that must have been loose for a while wrapped completely around the drive shaft and that is what pulled the rest of it down. At this point I knew it had to be towed since it was Saturday and I could not get anyone at the service department at Cross Roads Ford in Apex I had it towed to my house. On the following Monday I had it towed to the dealership and later that day they called and said it was not covered under the warranty because they said I ran over something in the road. I told them what happened and they all but called me a liar, so i asked how something from the road could get to the wiring harness that runs above the transfer case and the transmittion so they came back with the car wash did it either way it was not covered. So I called Ford customer service and they said they backed their dealers and if they say its not covered then its not covered so I demanded a second opinion at a dealer not associated with Crossroads Ford. So they had it towed the Leith in Wendell NC and after they looked at it their conclusion was the nylon tape had become loose and over time had unraveled enough so that it was long enough to wrap around the drive shaft and pulled the harness down and should be covered under the warranty and they fixed it at no charge. My truck was a Platinum edition with 20k miles and I purchased the bumper to bumper warranty for 125k miles and now I feel like I have wasted my money. One thing for sure, I will never set foot one their lot again and I don't think they even care and if I could give the negative stars I would. More

Having service issues with Crossroads Apex? I HIGHLY recommend contacting Cindy McKenzie, Customer Relations Mgr. She has aided me on several occasions with GLOWING results. She’s the main reas I HIGHLY recommend contacting Cindy McKenzie, Customer Relations Mgr. She has aided me on several occasions with GLOWING results. She’s the main reason I continue my trek to Apex. Keep up the GREAT work Cindy!!! More

Overtightened lugnuts I purchased a 2015 vehicle in Jan 2019 from Crossroads Ford of Cary. According to service records the vehicle had been serviced and new tires put on i I purchased a 2015 vehicle in Jan 2019 from Crossroads Ford of Cary. According to service records the vehicle had been serviced and new tires put on in their service dept in Oct 2018. In August I attempted to rotate the tires. All 20 lugnuts had been severely overtightened resulting in 6 broken studs and 20 damaged or broken lugnuts. The vehicles wheels and tires had not been touched since leaving the dealership. I contacted service and the service manager seem to have no concern whatsoever. I wrote a letter of complaint and it was never answered. The lugnuts had been tightened to 150 plus lbs as that is as much as my torque wrench goes to. I used a 1/2 in, 24 in breaker bar with a 4 ft pipe to get the lugnuts off. My vehicle will not go to Crossroads Ford of Cary for service. More