Crossroads Ford Apex

SCAM CITY Do NOT take your car or truck into this service center. They are the most dishonest sly people you will ever deal with. Had a serious problem with my Do NOT take your car or truck into this service center. They are the most dishonest sly people you will ever deal with. Had a serious problem with my vehicle under warranty! That SHOULD be covered at any ford center, and they tried to tell me that I had to of wrecked into something or ran something over! Tried to charge me $4500 to fix something that should be covered under the extended warranty I purchased at my ford dealership! When I picked my truck up after they gave me the diagnosis, I didn’t receive any paperwork on what they had diagnosed! Not even a receipt for the $159 diagnosis fee they charge! The guy I was working with was very unprofessional as far as documentation and receipt accounting goes. Very unprofessional organization. Take your vehicle to an honest place, not this place! More

Great Experience as Always Derrick Allen was great helping us get the deal we needed so that I could get my dream Flex! He was efficient, courteous and I never once felt pressur Derrick Allen was great helping us get the deal we needed so that I could get my dream Flex! He was efficient, courteous and I never once felt pressured. It was a great car buying experience and we would definitely recommend Derrick and Crossroads Ford of Cary!! More

Horrible Experience! Use another Ford dealer The most dishonest people I’ve ever dealt with. Horribly unprofessional, they will lie and then call you the liar. They advertise deals that they don’ The most dishonest people I’ve ever dealt with. Horribly unprofessional, they will lie and then call you the liar. They advertise deals that they don’t honor, make promises that they never intend to honor. Sure it’s nice to shop inside in the crazy N.C. weather but take it from someone who was scammed, you DO NOT want to buy from this dealership. Go to the other large Raleigh dealership, you’ll have to shop outside but there’s a reason they can afford the indoor showroom and that’s from scamming you out of money. When you confront them about their scam they become very ugly, arrogant and attempt to intimidate you, Greg is the worst any kind of manager I have ever dealt with. Having a person like him as a manager tells me all I need to know about the Crossroads organization. Don’t plan on using any of them again. More

Horrible experience I have taken my 2016 Ford Focus in this service department several times for transmission repair under warranty. After it was replaced I was told t I have taken my 2016 Ford Focus in this service department several times for transmission repair under warranty. After it was replaced I was told there was no guarantee that would fix this common know issue Ford was having with the transmissions in there vehicles. The last time was December 18, 2018 where they again replaced the clutch assembly for there second time and I had it replaced two other times at another dealership. Two days after getting the vehicle back I noticed some problems. I contacted the Service Adviser (Jessie) and was told that I had to drive the car 800 miles so the computer can learn my driving style. Well the problem continually escalated and I was sitting on the side of the highway with a "Transmission Hot Warning" So again I dropped the vehicle off at Crossroads Service and was told my Service Adviser was Sterling. . After a conversation with him I said while I was there I had no high beams and wanted to see if he would put a bulb in to see if that is what it needed. I pick the vehicle up later that evening to find a bill that he said he discussed with about diagnostic of $153. I questioned why the charge that high for a bulb. They recommended $1600 worth of work to replace the existing head lamps and some wiring. That is when he said the Technicians spent several hours trying to track down my problem with the light. I never authorized a diagnostic nor signed any paperwork saying to do that. The bill was reduced to half after a lengthy discussion that got very loud and heated. Again they found no problems with the transmission. Here is the good part .... I left there and went to another establishment where the Service Manager looked at the lights. About 10 minutes went by to find out they didn't plug in my high beams for them to work. This leaves me the question are they even capable of trying to figure out what is going on with my transmission if they are not able to see that my high beams were not plug into the circuit ???? Makes you wonder ???? More

The worst Life long "Ford Family" employee and customer. Went to this dealership a few years back and they said "we don't lease cars." xxx? Most recently I note Life long "Ford Family" employee and customer. Went to this dealership a few years back and they said "we don't lease cars." xxx? Most recently I noted how their lease rates seem unusually higher than rate our other family member who bought from different dealership got. We are both on Ford "Z" plan and thus rates are dictated by Ford who subsidizes dealer rates so Ford employees and their family get guaranteed lowest rate. I asked two salespeople at Crossroads about how this could be given that rates are fixed by Ford. I know the calculation and know how a rate could be wrongfully inflated. Neither sales person returned my call or gave me lease rates (speculating that they realized I was "on to" their possibly wrongful manipulation of Ford corp employee pricing). Very fishy. We were ready to get a new lease and they didnt return the call. Ford Corp should investigate what is going on at this dealership. More

Horrible Customer Service! Horrible customer service, don't deliver on their promises, enjoy wasting customers time! We bought a Ford Flex from Crossroads Ford in October and i Horrible customer service, don't deliver on their promises, enjoy wasting customers time! We bought a Ford Flex from Crossroads Ford in October and it has been a disaster, not the car, but the customer service and process....and we paid CASH! We worked with Derrick at Crossroads and while he is very friendly he cannot deliver on anything in a timely manner or not at all. The service department is atrocious and couldn't care less about the customer. Such a bad experience and not even their "customer experience" person could deliver on good customer service or promises. I would steer clear of this dealership for both buying and servicing your car. More

Great people to Go to when buying a vehicle! Go to when buying a vehicle! Derrick Allen was my salesman and he did a wonderful job. He was very helpful and knowledgeable about the truck that I ev Go to when buying a vehicle! Derrick Allen was my salesman and he did a wonderful job. He was very helpful and knowledgeable about the truck that I eventually bought. They are very straightforward with you and do not play games. They were very patient as well. I would definitely return to buy another vehicle from them. PS this is my second truck that I have purchased from there. Thank you! More

Great service in purchasing a vehicle I appreciate Derrick Allen the salesman who helped me in purchasing a new vehicle at Crossroads. He worked with me on deciding on a vehicle and getti I appreciate Derrick Allen the salesman who helped me in purchasing a new vehicle at Crossroads. He worked with me on deciding on a vehicle and getting a price that was acceptable to me. If you are considering a vehicle from Crossroads look him up for the good service. More

I had the best and most respectful salesmanever! I went to buy my second Fusion here. I met a salesman, Derrick Allen. Remember that name. He is so respectful and welcoming. He just wanted to make s I went to buy my second Fusion here. I met a salesman, Derrick Allen. Remember that name. He is so respectful and welcoming. He just wanted to make sure I got what I wanted and that all my transportation needs were met. He is the reason I gave Crossroads Ford Cary NC 5 stars. Everyone that works there was very nice and there's something great about going into a business where the people working there seem happy with their jobs. I will be sending my friends and family there when they are ready to buy. I will also tell them to ask for Derrick Allen! More

Recently Visit for service and Recall Both time I had an excellent experience with service center personnel. All very friendly, efficient and very knowledgeable. I would recommend anyone f Both time I had an excellent experience with service center personnel. All very friendly, efficient and very knowledgeable. I would recommend anyone for sales or service. Ford really takes care of customers. More