Crossroads Ford Apex

Excellent experience from start to finish. The price of the vehicle was fair. All the employees were very nice. The sales manager Derek went the extra mile. A special mention to my salesman, Damion Robin the vehicle was fair. All the employees were very nice. The sales manager Derek went the extra mile. A special mention to my salesman, Damion Robinson, who went above and beyond to make sure that I was satisfied. After the sale he spent over 2 hours with me at the service department on a Saturday, to make sure that I was taken care of. What more could you ask for? More

I have traditionally been a person who thought of buying a car as akin to contracting the plague: an experience to be avoided at all costs. Why? Because, in all honesty, I've always hated car salesman wit a car as akin to contracting the plague: an experience to be avoided at all costs. Why? Because, in all honesty, I've always hated car salesman with their annoying, condescending attitude, lack of honesty, and high pressure approach. Thus, I have regularly driven every car I've ever had "into the ground" in an effort to avoid dealing with the salesmen. However, my recent experience at Crossroads Ford has changed how I feel entirely. Craig Maxa, my Crossroads salesperson, was the complete opposite of all the salesmen from the past. He treated me with respect, was honest, was low-key and low-pressure in his approach. All in all, Craig made the experience not only positive from the standpoint of working a very satisfactory deal out for me but he also made the experience pleasant enough that I can see myself willingly buying another car from him in the future. As a result, I have shared my experience with everyone that has stopped to admire my new car and I have passed Craig's name on to friends and relatives without the slightest hesistation. Craig is a very different car salesman and one whom I hope is setting a "new norm." More

I had a great experience with Crossroads in Cary. Tyler Finch was very helpful and provided me with detailed information on the vehicle that I purchased. I would recommend this dealer to anyone willing to Finch was very helpful and provided me with detailed information on the vehicle that I purchased. I would recommend this dealer to anyone willing to make the trip. More

My experience with Michael Ketter was very positive. He wasn't even working the floor the night I came in to look at a used vehicle, but was more than willing to help me. Michael was very courteous and f wasn't even working the floor the night I came in to look at a used vehicle, but was more than willing to help me. Michael was very courteous and friendly, and if he didn't know the answer to a question I had he found out. He was willing to stay late to make the sale, and never was pushy to make it. I would definitely buy another vehicle from Crossroads Ford and Micheal in the future. More

I called CrossRoads Ford in mid August 2011 after I got a flyer in the mail on new vehicle deals. Michael Ketter was the salesman who I was transferred to. I went in the next day and walked out that evenin flyer in the mail on new vehicle deals. Michael Ketter was the salesman who I was transferred to. I went in the next day and walked out that evening with a new vehicle. Mike was extremely professional, courteous and made sure that all of my questions were answered and that I was completely satisfied before driving off of the lot. He's a down to earth guy who strives to please his customers. I must also give big props to Mack Parrish who worked out the perfect deal and Tom Campbell who laid out all the paperwork, made sure I understood the contract terms, the warranty, and also followed up with me the next day. Lastly, I must also give a shout out to Damian Robinson (Sales) who was very courteous and friendly and made me feel at ease while I was in the dealership. I am grateful for the overall excellent leadership, superb customer service, and the overall "at home atmosphere" that exists at CrossRoads Ford; and I am certain that I will buy my next vehicle there. Eferem L. Hurdle Raleigh, NC More

Michael Ketter is a great car salesman. There was no pressure or sales pitch from him to us.He asked more than once or twice what we were looking for and for what use the vehicle was to be used for. He pressure or sales pitch from him to us.He asked more than once or twice what we were looking for and for what use the vehicle was to be used for. He repeated back to us what our price range was and made sure not to go above that range. He showed us three different cars for what our price range purchase could be. We were impressed that he took the time to double check his resources to ensure we were getting the best deal. Most importantly, while we were at CrossRoads Ford, Michael stayed with us, although several other people wanted his time and attention too. It was obvious to us that Mr. Ketter is one of the better salesperson with the company. I was greatly impressed and appreciative that he even saw me leave the car lot with our new purchase. More

I have been through the new car buying experience many times. My previous one the worst experience possible. I have to admit I have a tendency to go into these dealings with my guard up. The staff at Cro times. My previous one the worst experience possible. I have to admit I have a tendency to go into these dealings with my guard up. The staff at Crossroads Ford showed me what the experience of buying a new vehicle should really be like. I was treated with real courtesy and respect. Michael worked with me, first on line and in person coming early in knowing that I was driving a long distance to take look at a particular car. He worked with me most of the day helping to insure I got the deal I was comfortable with. After the particulars were agreed on he introduced me to Lee who sped me through the paperwork with ease explaining all the details along the way. I was never once pressured or felt like we were playing any of the typical games. I will gladly recommend them to anyone and I will definitely be taking my future business to CrossRoads Ford. Top Notch Dealership with Top Caliber Staff. More

His showmanship was very professional. Mike made me feel very comfortable filling out the paperwork. He also took time to show me the features on the car and that was really helpful. very comfortable filling out the paperwork. He also took time to show me the features on the car and that was really helpful. More

Dealership was very professional and knowledgeable about the business/ vehicle. Mr. Ketter was very communicative about the process throughout the vehicle delivery. An overall great car buying experience. the business/ vehicle. Mr. Ketter was very communicative about the process throughout the vehicle delivery. An overall great car buying experience. More

Michael Ketter is a great salesman and a very nice guy, If the rating went up to 10 , he would get it, I like the way he works, does not force anything on you and always asked what I wanted . Buying a ne If the rating went up to 10 , he would get it, I like the way he works, does not force anything on you and always asked what I wanted . Buying a newer truck has been a awesome experience. Thanks again! More