Frankfort Ford & Frankfort Lincoln

My salesman was great, very kind and easy to work with. The rest of the dealership on the other hand was awful. The finance guy was so very rude. He slammed our papers down when we declined the extended wa The rest of the dealership on the other hand was awful. The finance guy was so very rude. He slammed our papers down when we declined the extended warranty and treated us terrible after that. They promised the vehicle in 2 days, it took a week. But they did deliver to me out of state so that was great. They forgot to have us sign paperwork and have to have drivers come up to have us sign it. The whole encounter has made me nervous, feels shady, and I truly hope the vehicle won’t let me down. More

When purchasing a vehicle, customer service is second only to the actual vehicle you go home with. Frankford Ford provided the most exceptional customer service I have ever had at a car dealership. In only to the actual vehicle you go home with. Frankford Ford provided the most exceptional customer service I have ever had at a car dealership. In the sales department, my husband and I had the privilege of working with Charles. Charles was hardworking, reliable, and eager to help us. Charlie, in management, provided exceptional customer service. He delivered on all of his promises, and them some. When purchasing a new vehicle, I have no reservations of giving Frankfort Ford FIVE STARS!!! More

The dealership provided good service for buying a new car and a trade in. Worked with salesman Tim Stallard. Tim was very friendly and helpful. and a trade in. Worked with salesman Tim Stallard. Tim was very friendly and helpful. More

They resolved my concern expeditiously and with professionalism. I appreciate the manner in which we worked out the situation professionalism. I appreciate the manner in which we worked out the situation More

Avoid these guys. Experience described here occurred September of 2022. Got paired up with a recent recruit to sales team. It was a "throw him in and see what Experience described here occurred September of 2022. Got paired up with a recent recruit to sales team. It was a "throw him in and see what he does" scenario. I was ready to buy. After walking the lot, I gave him detailed specs for the truck I wanted. He agreed to keep an eye out. Later that evening, Nathan called to tell me that he had found the vehicle I was looking for. It was on another dealer's lot... but a trade had been arranged to bring it over. All he needed was a hold deposit, and he'd handle the vehicle exchange himself. I paid Frankfort Ford $500 right then, over the phone. I was ready to buy. One week passed. "Trade didn't pan out," he texted. I realized that I had been duped. Later that day, I found my future ride. Different dealer, different state. I wasn't going to sweat the past. I simply requested return of my deposit from Frankfort Ford. When I received a response... which occurred via speakerphone, with a sales manager present... I was told that my buddy Nathan was still hard at work... actually, in the middle of securing a hold on a *2nd* vehicle. I had misunderstood our arrangement, apparently. Seriously? It was a Vehicle Hold Deposit. Still looking for that refund, six months later. More

Excellent service top rated staff. Couldn’t be happier with my new f150 black widow. Thanks so much Couldn’t be happier with my new f150 black widow. Thanks so much More

Before you shop at Frankfort Ford, I suggest that you look around at the other Ford dealers in the area first. I purchased a vehicle from them in July of 2022. They are the reason car dealers have a bad look around at the other Ford dealers in the area first. I purchased a vehicle from them in July of 2022. They are the reason car dealers have a bad name. I'm still trying to get my warranty money back from them that they shoved down my throat. The finance people hound you and hound you to buy gap and / or extended warranty insurance. There are much better dealerships. More

A job well done. Fast service done well . The works and more tab resolved. Thanks Fast service done well . The works and more tab resolved. Thanks More