Crossroads Ford of Fuquay-Varina

Extremly professional sales experience provided by Bill Moor My Wife and I worked with Bill Moore during the purchase of our new 2017 Explorer. If you're in the market for a new car, go see Bill at Crossroads F My Wife and I worked with Bill Moore during the purchase of our new 2017 Explorer. If you're in the market for a new car, go see Bill at Crossroads Ford, you won't be disappointed. He is the most professional car sales person I ever worked with during the purchase process. We also interfaced with Jan Walls during the finance process. Once again, extremely professional and was very patient answering our questions. More

Awesome dealership, they know how to take care of their cust I've been to other dealerships in the area for issues with the transmission in my 2015 Ford Focus. When I called Crossroads Ford Dave Ivey took my cal I've been to other dealerships in the area for issues with the transmission in my 2015 Ford Focus. When I called Crossroads Ford Dave Ivey took my call. He set me up with an appointment and secured me a loner vehicle while my car was worked on. They had my car fixed within 24hrs. They also fixed other issues with my car plus an oil change. I will continue to use Crossroad Ford for any future issues with my car. I was amazed by the courtious and helpful employees, especially Dave Ivey. Major thumbs up to Crossroads Ford of FuQuay Varina. More

buying a new fusion I went to Crossroad Ford on September the 1st to look at a new 2017 blue ford fusion. I saw another one that was white which had 9K off and had more s I went to Crossroad Ford on September the 1st to look at a new 2017 blue ford fusion. I saw another one that was white which had 9K off and had more stuff on it than the blue one that only had 5400 off. They both ended up about the same price so I decided to get the white one. It was a good decision on my part for this had leather seats and had the sports package on it with better tires and the rear spoiler. They dealership work long and hard on this deal to get me in the car at a far better interest rate plus the rebates and all that came with the car. This was the day that we were having the real bad storms and they stuck it out with me so that I was able to drive the car home that afternoon. I believe they went way overboard in seeing that I was happy with the car. I was even able to go back the next day and they finished detailing the car for me and filling the tank with gas. Thanks to Anthony who is a awesome salesperson who took over from the first one that had to leave due to storm also to Mr Hall who worked extra hard to get this deal even though he was worried about his girlfriend who lived in Angier and there were tornadoes spotted in her area but he hung in there with me. More

Recall issues Have called them for two different vehicles and two different recalls. They say no parts available. So I called Crossroads in Cary. They have the reca Have called them for two different vehicles and two different recalls. They say no parts available. So I called Crossroads in Cary. They have the recall parts and are happy to fit my vehicles in. I had spoken to Ellios for one recall he set an appointment to get the recall addressed. I called him the afternoon before I had to get the vehicle in and then advises me that they don't have the part. Would have been nice if he let me know that before I had to call!!!! Then dealt with Brad about another recall for another vehicle he said no parts are available till November 2017 for this recall. I said that Ford sent recall out in October of 2016 he said no remedy yet? xxx??? So I called Crossroads in Cary they said that they have the part for the recall and we can bring in next week!!! We don't even like dealing with the sales department at the Fuquay store. We just ended up purchasing a vehicle from John Heister Chev across the street. They are awesome!!! More

Painless! I had a warranty issue with my Ford Explorer and it was towed to Crossroads Ford for inspection, they looked at it immediately and kept in contact wit I had a warranty issue with my Ford Explorer and it was towed to Crossroads Ford for inspection, they looked at it immediately and kept in contact with me throughout the day. I will return based on the first experiance. More

Recall repair Very prompt with repair. Also needed a new battery. Always satisfied with their service. Would use their service department again. Employees are v Very prompt with repair. Also needed a new battery. Always satisfied with their service. Would use their service department again. Employees are very considerate and willing to help you. More

New F150 I had a great buying experience with the help of Dave. Everything went great and I love my new truck. I would purchase another truck fronthem next I had a great buying experience with the help of Dave. Everything went great and I love my new truck. I would purchase another truck fronthem next time. More

Service Call The service I had done on my car was done Thursday, July 13, 2017, and they did excellent service. We have brought two Ford Edges from them and will The service I had done on my car was done Thursday, July 13, 2017, and they did excellent service. We have brought two Ford Edges from them and will continue to buy from them. More

AWESOME SERVICE Every time I serviced my car at this dealership,same excellent service...I always get there early and they take mi car right away get serviced in no t Every time I serviced my car at this dealership,same excellent service...I always get there early and they take mi car right away get serviced in no time really,Thank You to the service department specially to Mr. Olaya for his courteous attention and expertise More

Excellent sales experience The sales staff is professional, informative, and follows through. The staff works as a team to satisfy the customer. Business is conducted in a pol The sales staff is professional, informative, and follows through. The staff works as a team to satisfy the customer. Business is conducted in a polite and truthful manner. More