Crossroads Ford of Fuquay-Varina

I called the dealership prior to actually even visiting and from the first moment I talked to Shellie Evelyn, she made my experience important. She worked her butt off for me and was super sweet. She, Patr and from the first moment I talked to Shellie Evelyn, she made my experience important. She worked her butt off for me and was super sweet. She, Patrick Partin, and Greg Stancil were awesome and helped me to get the exact car I wanted, even though I had lacked having credit. I've only had the car for a day but I do love it. I can't see the future but I think they sold me a great car at a great price and made me feel like I was important. I would highly recommend these three to anyone looking for a great place to purchase your next car. Oh, and the young lady at the front desk even let me use her phone charger because my phone was about to die while I was on the phone with the insurance company. More

very pleasent shopping experience owner is on property and also works there says a lot for a dealer not pushy and got a tc for a great deal.. will be doing business there again and also works there says a lot for a dealer not pushy and got a tc for a great deal.. will be doing business there again More

Great place. Service techs. are very helpful and prompt. Have moved all my vehicles here for service. Diesel service is top notch.They have a great thing where after 4 oil changes the 5th one is free. And f Have moved all my vehicles here for service. Diesel service is top notch.They have a great thing where after 4 oil changes the 5th one is free. And for a diesel you cant beat that anywhere. More

I've purchased two Fords with the dealership in the past two years and I have to say it is my best dealership experience to date (and I'm 47 years old and have purchase many cars in my lifetime). Everyone two years and I have to say it is my best dealership experience to date (and I'm 47 years old and have purchase many cars in my lifetime). Everyone from the service department to the managment are great folks to work with. I would highly recommend them. -David King Apex NC More

We had a great experience in buying a new car. The salesman was always willing to answer questions and find what we were looking for. He was also willing to negotiate when we were interested in diffe salesman was always willing to answer questions and find what we were looking for. He was also willing to negotiate when we were interested in different terms. All employees were helpful in closing the deal, answering questions and getting our new car ready for us to drive off the lot. More

Brandon was a very helpfull and really educated me on the Fusion I purchased. I've recommended Don Jenkins Carolina Ford to all my friends Fusion I purchased. I've recommended Don Jenkins Carolina Ford to all my friends More

This is the second car we purchased from Don Jenkins and both times we have been satisfied. We have been to the larger dealerships and we always come back to Don Jenkins. You feel like family when you are t both times we have been satisfied. We have been to the larger dealerships and we always come back to Don Jenkins. You feel like family when you are there. Terry is the sweetest salesman I've dealt with (my husband you to sell cars, but Terry has him beat). The finance manager worked to give us the deal we were looking for. I will refer everyone I know to Don Jenkins. More

Where do I start.... I purchased a used 1997 Ford Where do I start.... I purchased a used 1997 Ford F350 with a Brand new motor from Crossroads in Wake Forest. The engine had a 3 year / 36K warra Where do I start.... I purchased a used 1997 Ford F350 with a Brand new motor from Crossroads in Wake Forest. The engine had a 3 year / 36K warranty from Ford. Don Jenkins refused to honor that warranty. I took it to Crossroads in Cary for warranty work. Did I learn my lesson, NO. Since they are a mile from house I gave them another opportunity. I took the vehicle in for the yearly inspection. They immediately called and said it would not pass. In fact, they said that it was too dangerous to drive off the lot. So, I had them repair. Ouch! To the tune of $900+ to repair ball joints. The engine developed an exhaust leak, what did I do? I took it them to resolve since the engine was out of warranty. Not only did they NOT fix the leak, they called and told me that my steering linkage was so bad that it could break at any moment. What did I do, I had them fix it to the tune of $1200 with the expense of the SHODDY exhaust manifold work. I fixed that myself with $6 copper RTV, now its whisper quiet. So, another year another inspection for the truck. I get a call 20 minutes later from good ole boy, Coy. "Sir", he says that truck will never pass inspection. The power steering is leaking. Having just painted the power steering box, I KNOW its not leaking but is nice a shiny. I am on to them now after sooooo long. I informed Coy that I need to confirm that leak with another mechanic. That’s when the customer service went south also. What did I do, I took it to a trusted local mechanic who confirmed that there was nothing wrong with that steering box. As a matter of fact, he went over the entire truck and said it should pass with flying colors. I would like to warn EVERYONE that Don Jenkins Ford in Fuquay Varina runs a dishonest and unethical business in their service department. They intentionally find non-issues and exploit them which usually cost several hundreds of dollars. Unless you have a Ford vehicle under warranty and it’s an emergency, I would not even consider this dealer. Take you vehicle to Crossroads or Capital Ford. If it is not warranty related, visit a local mechanic who can be trusted. Don Jenkins Ford needs to go out-of-business NOW. There will never see my business again ever. More