Crossroads Ford of Fuquay-Varina

Very good service! Easy to buy from and have no pressure sales people.Service is very good with knowledgeable people in charge.of repair of your vehicle.Will buy from th Easy to buy from and have no pressure sales people.Service is very good with knowledgeable people in charge.of repair of your vehicle.Will buy from them again. More

Vehicle service and state inspection Done in a timely manner and very professional people. Did everything they were asked to do. And whatever else it takes to close out this box. Done in a timely manner and very professional people. Did everything they were asked to do. And whatever else it takes to close out this box. More

Good service helpful staff good people personal attitude had no problem with services wood buy again car was cleaned up after working on the car had no problem with services wood buy again car was cleaned up after working on the car More

Our servicing experience was great. When we arrived for our appointment, the paper work was ready and waiting. Our car was taken in right away. We elected to wait. The waiting area is very nice and the wa our appointment, the paper work was ready and waiting. Our car was taken in right away. We elected to wait. The waiting area is very nice and the wait time was what we expected. The staff was very friendly and very knowledgeable. We were very happy with the servicing. Job well done! More

F150 service Paid premium for CPO vehicle. Purchased comprehensive warranty for well over $2k. Took vehicle in for specific repair (wheel bearing). Check in respon Paid premium for CPO vehicle. Purchased comprehensive warranty for well over $2k. Took vehicle in for specific repair (wheel bearing). Check in response was "diagnostic fees" and "maybes" rather than verification of coverage. I took this approach as a WARRANTY DODGE and lost my patience which I later apologized for. In the end the repair was completed satisfactorily under warranty as expected. (Note to dealership: salespersons can do the best job but service customer relations determines if there will ever be a REPEAT sale) More

Ford customer for 37 years I have had a lot of experience with the the people at this dealership. I have been treated fairly and with respect in all this time.. I have never h I have had a lot of experience with the the people at this dealership. I have been treated fairly and with respect in all this time.. I have never had to go back with a problem a second time. The people in the service department have always bee able to explain any problems I have had with my cars which has been very few. I would recommend this dealership to any one.. More

I recently had service done at Crossroads Ford in Fuquay-Varina, NC. The team replaced the recalled air bags and also did the state required inspection. I received shuttle service back to my home and Fuquay-Varina, NC. The team replaced the recalled air bags and also did the state required inspection. I received shuttle service back to my home and also returned to take me to dealership when work was finished More

Good service All went well with my service issue..was a simple problem and they showed me how to avoid it..seems ok now and no problem All went well with my service issue..was a simple problem and they showed me how to avoid it..seems ok now and no problem More

Great service and price Had noises coming from front end suspension/steering. Of three shops that looked at my car, Crossroads Ford-F/V was the only one that correctly discov Had noises coming from front end suspension/steering. Of three shops that looked at my car, Crossroads Ford-F/V was the only one that correctly discovered what the problem was and fixed it. First shop wanted $2150 to replace many steering components. Second shop found nothing wrong. Crossroads Ford-F/V identified the real problem and fixed it. More

Slowness Time taken for an oil change is slow... one hour with an appointment is unacceptable. No more than a half hour for this service should be the norm. Time taken for an oil change is slow... one hour with an appointment is unacceptable. No more than a half hour for this service should be the norm. Price is also high. More