Crossroads Hyundai at Centerra - Service Center

The Service guys are nice, and the techs do pretty good work... But they seem to have raised their prices. And I mean RAISED THE PRICES! Oh My Gosh! Oil change _used_ to be a little more than other places work... But they seem to have raised their prices. And I mean RAISED THE PRICES! Oh My Gosh! Oil change _used_ to be a little more than other places but if I needed one when I was getting other things done, I'd have them do it for convenience. Today? $124?!!??? For a Sante Fe???? I'd already authorized it, not realizing they'd doubled the (expletives) prices. Had them check some other stuff, and they came back with a quote of over $4400! I paid $3000 for this car... They had great pictures of the joints, and I don't think they're being crooks about the work needing to be done. I just think they're taking a job worth $250-$300, and multiplying by, say, 3 or 4! Unfortunately, I _have_ to get the new key FOB there ($500 :( ) but I'm going elsewhere for the joint work. More

Crossroads Hyundai Loveland's Service Dept in mid-Nov '23 did faulty repair (cost $512) of emergency brake problem, which caused $3300 damage to brake and axle systems. Blamed us, in dispute over a month, F did faulty repair (cost $512) of emergency brake problem, which caused $3300 damage to brake and axle systems. Blamed us, in dispute over a month, F-150 truck sat, unsafe to drive. Finally they accepted responsibility and eventually fixed it (no charge), but won't refund the $512 we paid for their bad original job. Crossroads Hyundai Loveland is not accredited by Better Business Bureau, which has given them rating of "F". More

Liars. Worse than liars, they are nasty. And when my car was in for 5K service they failed to do the simple task of making sure the oil cap was on tight. Worse than liars, they are nasty. And when my car was in for 5K service they failed to do the simple task of making sure the oil cap was on tight. When I brought it to them after a small accident they literally asked me "Why are you bringing it here?". When I said I figured it would be safe there, they told me they don't guarantee safety. Rude, nasty people who literally never answer their phones in the service department. RUN FOR YOUR LIFE. More

Total trash dealership! Price Gouging up to $10,000 over MSRP. Refuses to accept paid in full but forces you to finance through them ONLY. Add $5,000 extra warranties withou Price Gouging up to $10,000 over MSRP. Refuses to accept paid in full but forces you to finance through them ONLY. Add $5,000 extra warranties without permission. Their number one goal is to squeeze every bit of profit they can. From their crap financing and receiving commissions for, adding bogus non approved warranties up to $5,000, price gouging their cars a minimum of $5,000 to over $10,000 OVER MSRP!!! What is said on phone will be guaranteed a lie when ypu arrive in person. Their tactics are trash, greed and xxxx. Seriously stay away from this unethical dealership! More

Sadly I need to leave a bad review.Run away from the service department. I bought a Palisade about eight months ago. I love the car but I hate the service. Getting a simple Oil change it’s like brain s service department. I bought a Palisade about eight months ago. I love the car but I hate the service. Getting a simple Oil change it’s like brain surgery. They will promise you the world when you buy the car but when you actually use the oil change service you are in trouble. First it will take weeks to get an appointment then it will take hours of waiting just to find out they will charge you any way because you you were not on their mileage schedule. The first time I went. It took weeks to get an appointment, 2 1/2 hours for oil change and tire rotation. When I left all my cruise controls were messed up. They had me come back to wait another hour to fix a control that they accidentally broke during the tire rotation. Additionally they forgot to put my hub cap on and would not replace it when I told them. . Sadly I was forgiving and tried again but this time they charged me for the service because I was over the mileage allowance that was due to lack of returned calls and no availability. RUN AWAY! More

Selling my Hyundai and NEVER buying another thanks to this service department. They are the worst mechanics I have ever encountered. I am currently on oil pan RECALL issue #5 with them. 5 times to rep this service department. They are the worst mechanics I have ever encountered. I am currently on oil pan RECALL issue #5 with them. 5 times to replace an oil pan and each time they send me out the door with an oil leak. I had another engine issue that fell under warranty, they sent me out the door with a faulty starter that sounded like a lawn mower, they argued it with me and told me it was completely normal to sound like that. I took it to my mechanic who laughed. I will never buy another Hyundai, if they boast the warranty, maybe they should check in with this shop who is completely botching any attempt to use the "great" warranty! More

Horrible customer service. The service department, and it's Assistant Manager have repeatedly given me false information and changed their story. They say I need to purchase a new battery so that they can it's Assistant Manager have repeatedly given me false information and changed their story. They say I need to purchase a new battery so that they can find out what is wrong with my car but also said they were able to charge the battery. I will Never go back to this dealership. I have two teenagers that will be purchasing vehicles soon and will find somewhere else, anywhere else to buy them. More

Horrible Service! The service dept including Collin will tell you one thing and will do another or not follow through with what they promise by making up some story or The service dept including Collin will tell you one thing and will do another or not follow through with what they promise by making up some story or conversation that never took place! This whole company has incompetent workers on all aspects! i will never buy a car from here again and will be a horrible word of mouth customer!! Dont do business here! More

Let me down Made an appointment online and clicked on a factory required package that I was told was only going to be 41 dollars INCLUDING a tire rotation. They c Made an appointment online and clicked on a factory required package that I was told was only going to be 41 dollars INCLUDING a tire rotation. They charged me an EXTRA 25 dollars to rotate my tires when they didn't even change my air filter; I ended up paying over 60 for them to only change my oil. This place is very over priced for the work they did not do and has false advertising on their webiste. More

Ive been to this location 5 times looking for a bulb. The first time I was not expecting them to have the bulb I was looking for but after they ordered the bulb and I picked it up it was the wrong size?? The first time I was not expecting them to have the bulb I was looking for but after they ordered the bulb and I picked it up it was the wrong size?? Then each time back I brought the bulb needed and the switch it goes to but they still have not got the correct part. This last time I went they were to busy talking with each other to bother with a customer. Not going back!!! More