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Crown BMW of Greensboro

3.5

142 Lifetime Reviews

3902 W. Wendover Ave., Greensboro, North Carolina 27407
Call (336) 790-9848

Latest Reviews

April 26, 2018

"Stay away from Crown BMW"

- John

I tried to get new x5 from Crown BMW a week ago, after talking to two young salesmen, I decided to get a CPO X5 so I can save something. finally I found out one from their web site, talked to saleman and tested drive so I decided to purchase this car. After making appointment for today, when I went to Crown BMW Dealer, Salesman told me car was sold. before I went to Crown dealer, I texted salesman, He told car was still available and He didn't see anyone to purchase this car. Totally lie, cheating. Crown BMW Dealer doesn't have any credit at all, totally can't be trusted. if you want to buy BMW, STAY AWAY FROM CROWN DEALER, GO TO OTHERS BMW DEALER IF YOU DON'T WANT TO GET CHEATED AND WASTE TIME. go to others of BMW dealer. take my words, stay away from Crown BMW Dealer!!

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Employees Worked With

Keldin

April 09, 2018

"Horrible Customer Service"

- Beamer1234

After getting repairs done that cost a hefty fee, the least the people there could do is provide quality customer service. I had to deal with Andrew Myers, a snippy representative who at one point threw his arms in the air and gasped condescendingly after I asked an innocent question about a service light. I then asked why the roadworthiness test light was on and he gave me a dirty look and said "roadworthiness?" as if I were speaking a foreign language. He apparently didn't even know the term or that the light had a name in reference to it in the BMW manual. It's one thing to spend almost 1200 at a dealership. That's to be expected. At the very least though, treat your customers with respect.

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Employees Worked With

Andrew Myers

April 03, 2018

"BAIT AND SWITCH-these people are LIARS!"

- WrongGirltoMessWith

There was one price listed online for an SUV; I called and had the price confirmed by 2 different sales people and was even told that the price was going to go up in two days because they were having a special end of month sale. I was driving from an 1 1/2 hr. away so my husband called and confirmed the price again while I was driving and confirmed the availability. He made an appointment for me with the sales manger (the person that sits in the "booth" and makes final decisions on price) and with the finance manager. I was 1/2 hr. away and they called back to say the SUV was sold. My husband went online and saw that they reposted it online at a higher price! When I got there they kept changing their story about the online price being a mistake-I said that was understandable BUT then why did 3 different people confirm the price! They then tried to sell me a more expensive car. I have them on a recording saying that the SUV was sold-then why was it still listed online at a higher price and how did it sell when it was supposed to be on HOLD?!!! They lied to my face and I have then on a recording. Trying to decide whether to sue for fraud. BBB will be notified. YELP has already received a review and every other online media as well as maybe the news crews on tv may be notified. SHAME ON THIS DEALERSHIP! I took a half day off from work and trusted your team who verbally confirmed the price 3 times.

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Employees Worked With

Manager

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Photos & Amenities

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Free Coffee
  • Authorized Parts Store
  • Television
Crown BMW of Greensboro, Greensboro, NC, 27407