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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,131 Reviews
Call Service Center (504) 302-8970

1,131 Reviews of Crown Buick GMC - Service Center

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November 19, 2023

Service Department kept me informed. of the repair status. Worked to meet my time deadlines. Overall, I find the Service Department personable, caring and trustworthy. More

by MaryBeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your positive feedback! It's wonderful to know that our Service Department kept you well-informed and accommodated your time constraints. Should you require any further assistance, please feel free to get in touch. We look forward to the opportunity to serve you again. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 19, 2023

They are good, but need more attention what the customer said. Then, it will be great. More

by SEONGMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Sellstrom
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amy LeBlanc
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Normand
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November 18, 2023

This dealership illustrates a vibrant, state of the art, classy, car buying experience deep in the heart of Metairie. More

by acckmontalbano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your fantastic feedback! Your description captures the essence of what we aim to provide. If you ever have more feedback or need assistance in the future, don't hesitate to reach out. We appreciate your kind words! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 17, 2023

Services always good facility is always clean , The staff is always courteous. Service appointment ran on time More

by LAURIENCOLEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your positive feedback! Your satisfaction is our priority, and we're glad you had a great expierence with us. We appreciate your continued support and look forward to serving you again. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 16, 2023

Great service. It was easy to schedule and the service was performed in a timely manner More

by RFORET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great service experience. We look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 16, 2023

The dealerships workmanship is very good and the staff is very informative. . My only complaint is the wait time. More

by DERVIN1900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your feedback! Thank you for your kind words. We understand your concern about wait time, and we appreciate your patience. If there's anything specific you'd like us to address or if you have further comments, please feel free to reach out. We value your feedback and look forward to serving you again. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 15, 2023

When I drove up, Kwanzaa Washington greeted me, and when I called, she answered my questions she scheduled me, and when I went to leave, she wasn’t even helping me, but recognize my name, and asked me More

by JAN_SAVOIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your positive feed back! Kwanzaa is thrilled to have made a positive impact on your experience. Your kind words are truly appreciated. If you ever have more comments or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 15, 2023

Brought my 2023 Yukon Denali to get an oil change & my tires rotated. I also had a rattle in my passenger back door. Came in on Wednesday morning and by Saturday I had not heard anything. A service guy More

by LOBABIN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kwanza Washington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Crown Buick GMC responded

Hello, I'm sorry for the inconvenience caused by the delay and the communication issues during your service visit. We understand the importance of your time and aim to provide efficient and transparent service. Regarding scheduling, our dealership requires the physical presence of vehicles to place them in the queue for service. This practice helps us effectively manage our service schedule by organizing and prioritizing work based on the cars physically present at our facility. Your feedback is incredibly valuable, and I'll personally ensure we address these communication gaps within our team to enhance our service standards and better meet your expectations in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 15, 2023

Everybody was so kind. I was informed every step of the way. Everyone was very professional. More

by NITACOLLINS81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your feed back & kind words. We appreciate your business & look forward to serving you again in the future! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 13, 2023

Their attention to detail is unsurpassed. They kept me informed throughout my stay. Kyle Kennedy does a great job. More

by AJROSENBOHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
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Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your positive feedback! Kyle is grateful for your acknowledgment, and we appreciate your kind words. We look forward to providing great service in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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