Crown Ford Inc.

Craig Tsapelis is a man of the customer Craig went above and beyond helping my father and I purchase our brand new Ford Escape. He is exceptional at what he does, I was nervous and desperate Craig went above and beyond helping my father and I purchase our brand new Ford Escape. He is exceptional at what he does, I was nervous and desperate for a last-minute deal but instead of taking advantage, Craig treated us like family and made things happen for us. His talent, passion, and care is unmatched. Highly recommend him to anyone out there looking for a car. Crown Ford is extremely lucky to have him! More

Tune-up Plus I brought my Ford Explorer in twice this dealership. They did good repairs both times with no issues. They communicated well. It is also very conv I brought my Ford Explorer in twice this dealership. They did good repairs both times with no issues. They communicated well. It is also very convenience near the Lynbrook train station for commuting. More

Craig is wonderful , smart , kind and just a nice guy who shows that he truly cares about his customers. He will work patiently with you to get you the car you want and can afford . This is my fourth Ford th shows that he truly cares about his customers. He will work patiently with you to get you the car you want and can afford . This is my fourth Ford three with Craig and I couldn’t be happier with my Ford ecosport More

Crown Ford Is the Best! I am now on my 4th car from Crown Ford (2020 Ford Explorer XLT) and will never go anywhere else. The great service and attention to detail is simply I am now on my 4th car from Crown Ford (2020 Ford Explorer XLT) and will never go anywhere else. The great service and attention to detail is simply the best!!! If you need a car reach out to David Alfano you will not regret it. Thank you Crown Ford for making purchasing a car a breeze! More

New battery Professional staff, timely replacement of battery, nice facility, good inventory of new cars, knowledgeable serve representatives and accommodating ti Professional staff, timely replacement of battery, nice facility, good inventory of new cars, knowledgeable serve representatives and accommodating time frame for repairs. Nice day today isn't it. More

Had my vehicle serviced here. They did what I asked, at the price they quoted. No hard upsell, or hidden costs, like you get at other dealers. Everyone was pleasant and professional to deal with the price they quoted. No hard upsell, or hidden costs, like you get at other dealers. Everyone was pleasant and professional to deal with More

Service Super friendly and efficient . I’ve been using this dealership since 2015. Sales department effectively organized, no trip to finance dept”! Sales p Super friendly and efficient . I’ve been using this dealership since 2015. Sales department effectively organized, no trip to finance dept”! Sales process I’d short and on topic. More

would recommend Professional, friendly and proficient. This is my second vehicle at this dealership and the service department has always been great!! Always a pleas Professional, friendly and proficient. This is my second vehicle at this dealership and the service department has always been great!! Always a pleasure to deal with Crown. More

Extremely Slow and Lack of Loaner Cars Was Extremely Frustr I found their service to be extremely slow and the fact that they don't have loaner cars available to be extremely frustrating. I used this dealer as I found their service to be extremely slow and the fact that they don't have loaner cars available to be extremely frustrating. I used this dealer as the dealer where I purchased my car (Tower Ford) has closed down. My car has 38K miles on it and was in because the transmission was acting up, in addition there were 2 recalls that needed to be addressed as well. I checked with the service tech when I scheduled the appointment 2 weeks in advance if there would be a loaner car available, to which I was advised there are no loaner cars. It turned out my car pretty much needed a complete rebuild on the transmission, which took Crown exactly 2 weeks to complete. I was down a car for 2 weeks and my wife and I had to be inconvenienced while my 3 year old car was at the dealer having warranty work being done and 2 recalls worked on for 2 weeks. At no time was I offered some type of alternative such as a rental car or anything, as I did ask about the rental car and was told Ford would not cover this as the original warranty 3 years 36K miles had expired and this work was being covered under the power train warranty. When I was finally able to pick up the car I asked again about the loaner car availability to which the person told me the dealership has 3 loaner cars, but the owner specifically reserves them for their fleet clients. Once again I have a 3 year old car that was at the deal for 2 weeks having my transmission re built and neither the dealer or Ford would do anything to get me a car I could use to be less inconvenienced. I was very dissatisfied with this experience. More

Always a good experience Over the last 37 years, we’ve had 12 Fords, all serviced at Crown Ford. The service is fast, efficient and done properly the first time. We go to Cro Over the last 37 years, we’ve had 12 Fords, all serviced at Crown Ford. The service is fast, efficient and done properly the first time. We go to Crown because they are professional yet friendly and warm. When thinking about buying a different brand, we choose Crown because of the excellent sales and customer service experience. More