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2,082 Reviews of Crown Honda - Service Center
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May 30, 2020
Brought my car in for new tires during the covid 19 quarantine. I was super nervous but Brooks made me feel very comfortable and met me outside so I didn’t have to go inside. He always goes above and b quarantine. I was super nervous but Brooks made me feel very comfortable and met me outside so I didn’t have to go inside. He always goes above and beyond. I will only bring my car to him. More
by Hhiles3
Employees Worked With
May 30, 2020
Awesome Service Appointment with Randy Stiles I brought in my Pilot for a regular service appointment with Randy Stiles. His professionalism is why I keep returning to Crown Honda. I was pleasan I brought in my Pilot for a regular service appointment with Randy Stiles. His professionalism is why I keep returning to Crown Honda. I was pleasantly surprised to see they were back in their recently remodeled building. Customer lounge area is amazing. They are still providing drinks and snacks as you wait for your service to be completed. More
by Debbie
Employees Worked With
May 28, 2020
Valet service appointment I had our 2014 Accord service done by Crown with my advisor, Daimare Morrill for the last six years. She has consistently provided excellent service e I had our 2014 Accord service done by Crown with my advisor, Daimare Morrill for the last six years. She has consistently provided excellent service each and every time so I had full confidence. Because of our age and the current state we find ourselves in I requested valet service, a new experience. I can say that Crown does things right! Over my many years I have never had this good of service from any dealer. The process started with a phone call on the date of service from Ms Morrrill and the arrival of Dante Caviness to drive our car to the dealership, a very nice young man. Then there was a follow up call to advise the eta for the return by Ms Morrill. That was followed by a call from Ms Morrill that the service was complete and details of the cost which was much below expectations. Mr Caviness returned our Accord shortly there after. I asked him to note 11/2020 for us to discuss the purchase of a new touring model. A very good day! More
by rwestfall67
May 21, 2020
Dealership was well adapted to the guidelines for the Covid-19 Pandemic so I felt my health was a priority to the dealership. Diamara, was helpful, professional and gave me expert advice on the choices I Covid-19 Pandemic so I felt my health was a priority to the dealership. Diamara, was helpful, professional and gave me expert advice on the choices I had to make re my service. As usual, she was exceptional. More
by Satisfied100
Employees Worked With
May 20, 2020
Crown Honda is the Best I was having trouble hooking up my iPhone to Bluetooth and nobody was able to figure it out until I mentioned it to James. He took a look a few minute I was having trouble hooking up my iPhone to Bluetooth and nobody was able to figure it out until I mentioned it to James. He took a look a few minutes later problem solved. Thanks James More
by Julie
Employees Worked With
James McLaughlin
May 20, 2020
Outstanding Customer Service Experience! Gary Phillips our Service Advisor was outstanding from checking in our car for service to cashing us out at the end of the day. In addition to the re Gary Phillips our Service Advisor was outstanding from checking in our car for service to cashing us out at the end of the day. In addition to the required maintenance originally scheduled, he recommended service based on time and/or mileage after the service tech had an opportunity to inspect the vehicle. He explained our options with no pressure tactics. He kept us informed of the progress throughout the day. Upon completion, he went over the inspection and invoice and took the time to explain everything thoroughly. Being that we are new to the area and this was our first time at Crown Honda, he was able to provide a discount for labor. We will definitely be back to Crown Honda for continued service and hope to keep Gary as our Service Advisor. Thanks. More
by dobsonmr
Employees Worked With
May 18, 2020
She made my reservation easy breezy and beautiful! She even helped me link up with a sales rep to get into a new lease!! Thanks Michelle even helped me link up with a sales rep to get into a new lease!! Thanks Michelle More
by tzeitler92
Employees Worked With
May 18, 2020
Took car in for routine service and check of A/C I have dealt with this dealership for many years and have only good experiences with both the sales staff and the service advisors. During m,y last v I have dealt with this dealership for many years and have only good experiences with both the sales staff and the service advisors. During m,y last visit I dealt with Michelle Dessert to have my car serviced and the A/C checked. When it was determined that a hose was leaking in the A/C and the cost to repair was $795 she was able to get it warranted by Honda. I really appreciated her efforts to provide the excellent service I have always had at this dealership. More
by Doug652
Employees Worked With
May 12, 2020
Attentive, Very friendly and quick gets you in and out so you are not waiting all day. Thank you Gary!! Keep up the great work!!!! you are not waiting all day. Thank you Gary!! Keep up the great work!!!! More
by Holliedazey
Employees Worked With
May 09, 2020
Gary changed my experience from “terrible” to excellent. Before dealing with Gary I had already decided writing a review about how terrible my drop off / check in experience had been. Gary introduced himsel Before dealing with Gary I had already decided writing a review about how terrible my drop off / check in experience had been. Gary introduced himself and explained he was a little backed up but still made sure I was attended to. I explained I only needed to do drop off and just wanted to make sure I could leave, he said, “sure thing,” took two minutes to make sure everything was in order and I was on my way. When he called me, he explained what my car needed and how it could benefit my car; never felt like he was pushing any extra service whatsoever. He called back and left a voicemail saying to please call him back. When I did he said “I just want to let you know your car is ready for pickup. I don’t like to leave that in a voicemail because it could get lost.” AMAZING!!! More
by Feralf90
Employees Worked With
