We have used Crown for most all of our auto purchases. Recently while getting an oil change there they ran my wife's Odyssey thru the car wash only to have it collapse on the passenger side totaling the van (which was almost paid off). We assumed that they would work with us on another Odyssey while we waited for the insurance check, our friends and family who also buy from Crown were also anxiously awaiting as we all assumed they would do the right thing. Not so, we went in to look at used Odyssey's and it was pretty clear that we weren't a priority, the young manager that day was a decent guy but didn't have the information or resources to properly deal with the situation. We gave them 2 more chances to do the right thing, they were worried about taking a small loss instead of retaining the 15-16 cars our family and friends purchase from them every year. Everything was a battle with them and you only get so many chances to do what is right. The only person who we felt cared about use instead of the bottom line was Matt from the service department, unfortunately that didn't translate. We won't be back, we went to Serra in Grandville and the culture there was amazing, no battles, nothing hidden, treated how we expected to be treated.