After five days of having my brand new 2019 Honda HR-V, I noticed my safety features were not working. I called the dealership and they brushed it off and insisted that the safety features (lane assist, collision/break control, and cruise control) were acting up because of the extreme cold weather. Then after two days later, after another car nearly collided with me, I realized that my horn did not work; I tried to press it and silence.
Additionally, my steering wheel features (e.g. radio controls) did not work either. After countless times of trying to schedule an appointment to fix my horn, they finally did, but nearly four weeks later. Apparently, I had a defective clock spring and it was due to how the part was installed. It did take a week for the replacement clock spring to arrive, but all the dealership did to compensate me was me a free oil change.
In the past, I have never had any issues with Crown Motors…until now. All the representatives always forget to call me by my preferred name and it’d be ok, but I have visited the dealership five times in the past two months. Also, I did not like that they pushed an extended warranty on me and it was quite an inconvenience to cancel it. They were very adamant that I keep it, but I was convinced otherwise.
All in all, I would not recommend going to Crown Motors, if you have a choice.