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Crown Nissan of Decatur - Service Center

Decatur, IL

4.6
148 Reviews

148 Reviews of Crown Nissan of Decatur - Service Center

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August 05, 2025

Excellent service at a timely manner service personnel, listen to me and talk to me instead of at me, which was very much appreciated. Thank you. More

by fredrswansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie
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Aug 06, 2025 -

Crown Nissan of Decatur responded

Thank you for taking the time to share your wonderful feedback about your experience with us. We are thrilled to hear that our service team provided you with outstanding assistance in a prompt fashion. It means so much to us that our personnel took the time to truly listen and engage with you in a respectful, conversational manner rather than simply talking over you. This approach to customer care is something we value deeply, and your recognition of these efforts is incredibly meaningful to our team. We appreciate your business and look forward to continuing to serve you with the same level of excellence.

August 03, 2025

I entered the shop to exist in my vehicle after paying for my service and I couldn't leave. One of the technicians had tightened my parking brake so tight that I couldn't release it. More

by Kim
Recommend Dealer
No
Employees Worked With
The service department
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Aug 04, 2025 -

Crown Nissan of Decatur responded

We apologize for the frustrating experience you had when trying to leave our service center. We would appreciate the opportunity to discuss this matter further. Please contact Jon Paglino at 217-872-5050 so we can address your concerns directly.

August 01, 2025

Courteous and friendly. Great service.and eager to be of help with any of my questions More

by mungy138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hayes. Don’t know names of the other
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Aug 18, 2025 -

Crown Nissan of Decatur responded

Thank you for your fantastic feedback! We are so happy to hear that you had a great service visit and that our staff was friendly and helpful. We look forward to seeing you next time!

August 01, 2025

Love this dealership. Both sales and service have been very good to us over the years. More

by DRGZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler S
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Aug 18, 2025 -

Crown Nissan of Decatur responded

Thank you for sharing your wonderful feedback about your experience. We are thrilled to hear that you have had such positive interactions with both our sales and service teams throughout the years. Your loyalty and trust mean everything to us, and we truly appreciate customers like you who take the time to recognize the dedication our team puts into providing excellent service. We look forward to continuing to serve you and exceed your expectations for many years to come.

July 31, 2025

Very professional staff. Friendly mechanics and managers. Explained work being performed. Always take my car to them More

by tlengsfeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve and Charlie
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July 30, 2025

Had to return after purchasing a new battery because engine light came on. Codes were not cleared out. More

by cjhoffer2125
Recommend Dealer
Yes
Employees Worked With
Manager service
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July 30, 2025

The staff is very good and they do a good job They are very nice people More

by xl8691
Recommend Dealer
Yes
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July 29, 2025

Amazing group of folks. They will get you fixed up in no time at all. More

by warrenbuddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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July 28, 2025

did a good job very professional in and out good in a good fashionable time More

by heitzron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hayes
Report | Print
July 28, 2025

I called first the same morning. I got right in. Battery was changed within 30 minutes. More

by cjhoffer2125
Recommend Dealer
Yes
Employees Worked With
Service mgr
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