Crown Subaru

I would like to buy a Subaru in Chattanooga, but I just can't. I got my last Subaru in Atlanta and I'm afraid I will have to do so again. 1. Every other dealership was having tent sales on labor day, but can't. I got my last Subaru in Atlanta and I'm afraid I will have to do so again. 1. Every other dealership was having tent sales on labor day, but Kelley was closed. 2. They had no WRX, one Forester, and thirty nearly identical Outbacks in stock. No stick shifts. 3. I called to confirm they had a particular car in stock, only to discover it was untrue when I showed up for a test drive - twice. 4. They are just unfriendly - a strange trait in a car salesman. 5. I'm a man, but I don't appreciate misogynists. More

My experience with Kelly Subaru can be described in one word: Horrendous. Upon dropping off my vehicle after a major engine problem had occurred the service department was very distant in their tone and m word: Horrendous. Upon dropping off my vehicle after a major engine problem had occurred the service department was very distant in their tone and made it seem as though I was inconveniencing them by bringing my car in for service. I called several days after dropping the car off only to find that they hadn’t even started disassembling yet. Several calls back and forth were made only for hollow promises for a completion date. It seemed like they were wasting my time and with labor charges at nearly 40% of the bill that was not something I took kindly to. When I finally did get to pick up my car I was dismayed to find it with an empty gas tank, a dead battery, completely filthy, and without the front bumper put back on it. After spending over $10,000 in service this year alone I was shocked to find not even the slightest resemblance of customer appreciation. After paying for their so called “service”, the technicians proceeded to stand and watch as I put the bumper back on myself in the parking lot. I would rather drive 3 hours away to another certified Subaru dealer than come back to Kelly Subaru. More