
Crown Subaru
Chattanooga, TN
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We recently had the pleasure of working with Shana at Crown Subaru, and we couldn’t be happier with our experience. Even though she’s only been with the team for a week, Shana’s knowledge of the vehicle Crown Subaru, and we couldn’t be happier with our experience. Even though she’s only been with the team for a week, Shana’s knowledge of the vehicle specs was impressive. She guided us through every part of the process so smoothly, making sure we understood each detail of the car during the test drive and again in the parking lot. Shana took the time to answer all of our questions patiently, and she made us feel like we were her top priority without ever being pushy. What really stood out was her attention to our future experience as Subaru owners. She introduced us to the service team for when we bring our car in for maintenance and even mentioned that she’d make a point to greet us when we’re there. That level of commitment and care is truly rare. She followed up with a personal touch, texting us a photo she’d taken of us with our new car and letting us know she’s just a message away if we need anything. Shana made the entire experience comfortable, enjoyable, and memorable. Crown Subaru is lucky to have her on the team, and we highly recommend her to anyone looking for a seamless and thoughtful car-buying experience. More
I liked the low key/no pressure approach. They were there for our questions but didn’t pressure us, which we appreciated. They were there for our questions but didn’t pressure us, which we appreciated. More
They have great employees that work very hard. I have only had this car for two days so we will see when I start having to get things done and see how really the dealer ship is. But as of right th I have only had this car for two days so we will see when I start having to get things done and see how really the dealer ship is. But as of right they seem to be pretty good. More
Kiana Brusett was a pleasure to work with! She was very knowledgeable about the various models and did an excellent job explaining the features. She even helped me lift my dog crate into th She was very knowledgeable about the various models and did an excellent job explaining the features. She even helped me lift my dog crate into the back, just to be CERTAIN it would fit. There was no pressure involved in the buying process. They even arranged to have a vehicle brought in for me, so I could get the color I preferred. Highly recommend! More
Danny mcvay was super helped , professional and communicative! I really appreciate his patience and willingness to listen and help me with all of my questions communicative! I really appreciate his patience and willingness to listen and help me with all of my questions More
I had a wonderful experience when visiting the store. Danny McVay was extremely helpful and incredibly knowledgeable on all types of vehicles! Danny McVay was extremely helpful and incredibly knowledgeable on all types of vehicles! More
I love my new Subaru Crosstrek. Kiana was a pleasure to work with during our new car selection process. I appreciated her knowledge of the vehicle and her friendly professionalism Kiana was a pleasure to work with during our new car selection process. I appreciated her knowledge of the vehicle and her friendly professionalism. More
Everyone that I dealt with at Crown Subaru was courteous and pleasant. Elliott did a terrific job answering all my questions. If he wasn't sure, he double checked to make sure he was giving accurate informa and pleasant. Elliott did a terrific job answering all my questions. If he wasn't sure, he double checked to make sure he was giving accurate information. I really appreciated that. No pressure sale tactics and he was available any time I needed his assistance. We knew ahead of time what the final price would be with no surprises and Will did a great job handling our closing. Ross in the parts/accessory dept was really great. First time in a long time that I can say it was actually a pleasure buying a car. We would certainly recommend this dealership to family and friends without question. More
Kiana was engaged and knowledgeable. The dealership provided clear communication. Buying was quick and easy! Would recommend this dealership to friends and family. The dealership provided clear communication. Buying was quick and easy! Would recommend this dealership to friends and family. More