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Crown Subaru
Chattanooga, TN
1,219 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,219 reviews
May 05, 2026
Kenneth Melton was the best from the initial contact through the entire purchase. Courteous and knowledgeable. He made the entire process and enjoyable. through the entire purchase. Courteous and knowledgeable. He made the entire process and enjoyable. More
by sandydnelson
Employees Worked With
Kenneth Melton
May 02, 2026
This was easily one of the best car-buying experiences I’ve ever had. My salesperson, Shana, was absolutely amazing, and the entire staff I worked with was just as great. The process was smooth, quick, an I’ve ever had. My salesperson, Shana, was absolutely amazing, and the entire staff I worked with was just as great. The process was smooth, quick, and completely hassle-free. We drove three hours to get there, and I would do it again without hesitation. Thank you all for making the experience so professional, efficient, and easy. I truly appreciate it! More
by scottbonner0875
Employees Worked With
Sam, Shana Madsen
April 30, 2026
I had a great experience. I would definitely look to buy from this dealer in the future. Kenneth was a gentleman and stayed in contact with me throughout the whole process. I would definitely look to buy from this dealer in the future. Kenneth was a gentleman and stayed in contact with me throughout the whole process. The dealership let me drive it to my house for my wife to look at it before I made the decision. More
by cdoan
Employees Worked With
Kenneth Melton
April 29, 2026
I was looking for a dependable pre-owned truck and Elliott Dockery found me just what I was looking for. The truck had been previously taken care of and the Crown mechanics felt like the engine was in Elliott Dockery found me just what I was looking for. The truck had been previously taken care of and the Crown mechanics felt like the engine was in good shape. In addition, Andrew the detailer was extremely meticulous, and I was very appreciative of his work. I was placed in the perfect truck for my needs. Elliott was efficient and confident, and Cindy was comfortable to work with in finance. I walked out happy and appreciative for the great customer service. I would highly recommend Elliott and the Crown Subaru staff as a whole. More
by RICKBEV4500
Employees Worked With
Elliott Dockery
April 25, 2026
You are fortunate to have a representative like mr, Ford. he is personable and knows his product. It is refreshing to meet someone who loves his job and wants to cover all bases to assure that the customer h he is personable and knows his product. It is refreshing to meet someone who loves his job and wants to cover all bases to assure that the customer has a positive experience with the new purchase of a vehicle. I rate mr. Ford at 5 stars plus. Glad I found this dealership. More
by Bencagle
Employees Worked With
Sara Ford, Castle Ford
April 22, 2026
Saleman Castle Ford very knowledgeable. Took his time with me explaining features of the car as well as the financing. Follow up has been excellent. Took his time with me explaining features of the car as well as the financing. Follow up has been excellent. More
by wfmconsulting1
Employees Worked With
Castle Ford
April 20, 2026
They had a lots of models to choose from in stock. The sales team was very knowledgeable and got me through the process quickly and efficiently. The sales team was very knowledgeable and got me through the process quickly and efficiently. More
by angela.2287
Employees Worked With
Kenneth Melton, Nick Clarke
April 19, 2026
I took my 2019 Crosstrek in for a service appointment because the car alarm kept going off when I would put my hand on the door handle. I had the key fob battery replaced but the problem persisted. I mad because the car alarm kept going off when I would put my hand on the door handle. I had the key fob battery replaced but the problem persisted. I made the appointment 2 weeks in advance because they were too busy to fit me in. I arrived 15 minutes early and was checked in by Matthew. I was told the diagnostic fee would be over $250. I was sent a text by Matthew with a phone number. After 3 1/2 hours, I called the Matthew's number and it went to service department voicemail. So, I went to find Matthew. He said he'd check on it. He came back and said the service department "couldn't recreate the problem." He said they'd waive the diagnostic fee. I left 4 hours later with the problem unsolved. So, I googled what might have been the problem and a list popped up. --check door and hood switches. Inspect dirty or stuck sensors. --check for weak battery (the battery is new) --sensor sensitivity. if the issue persists, the shock or interior sensor might be too sensitive. Was any of that investigated when they were trying to recreate the problem? No. Terrible, terrible service. More
by lining-sepals.8a
Employees Worked With
Matt White
April 17, 2026
Hannah was knowledgeable and found the right car for me. The finance dept may have upsold me on "extras" that I will never use - I should have done more homework on extended warranties and services. And I w The finance dept may have upsold me on "extras" that I will never use - I should have done more homework on extended warranties and services. And I wish you had not moved out of downtown. But I love my car and am satisfied with my buying experience. More
by dtrumpeter
Employees Worked With
Hannah Gentry
