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Crown Subaru

Overview Reviews (1,013) Inventory (272)

Crown Subaru

Name: Crown Subaru
Address: 900 Riverfront Pky, Chattanooga, TN, 37402, US
Telephone: (423) 498-9444
Rating: 4.9

4.9

1,013 Reviews

900 Riverfront Pky, Chattanooga, Tennessee 37402

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Sales: (423) 498-9444

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Crown Subaru

Chattanooga, TN

Overview

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4.9

1,013 Reviews

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900 Riverfront Pky

Chattanooga, TN

37402

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4.9

1,013 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (1,013) Inventory (272)

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Showing 1,013 reviews

July 30, 2021

SALES VISIT - NEW

We were traveling to Chattanooga from Maine when our beloved 2010 Subaru Outback finally breathed her last breath after 204,000 wonderful, adventurous miles. We thought we would be stranded! The whole beloved 2010 Subaru Outback finally breathed her last breath after 204,000 wonderful, adventurous miles. We thought we would be stranded! The whole crew at Crown Subaru were so awesome and helpful. We were able to trade in our old girl for the 2022 Outback Limited and are now safely on our way home to Maine. Everyone was so helpful and kind. The best car buying experience we have ever had. You all rock! More

by Sprak5150

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Matt White, Steve Gordon, Megan Scollin

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July 26, 2021

SALES VISIT - NEW

Took my Subaru in for my car stalling and tachometer jumping like crazy. They told me they fixed everything and charged me $500.00 picked my car up and it’s doing the same exact thing. How could they te jumping like crazy. They told me they fixed everything and charged me $500.00 picked my car up and it’s doing the same exact thing. How could they test drive the car and not notice the tachometer going crazy on the dash. I asked for the diagnostic report that I paid to have done and they do not have one. This place is a total ripoff. By the way anyone thinking of buying a Subaru. Subaru customer will not help resolve and issues like being ripped off by the dealership. I would stand clear of buying Subarus More

by pbaron2

Customer Service

Friendliness

Price

Recommend Dealer

Employees Worked With

Matthew Cook

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Jul 28, 2021 -

Crown Subaru responded

Mr. Baron. We appreciate your review but are concerned by it. Our records show that your last service visit was 4.23.2021 and we have no records that you have contacted us with any issues since then. I have tried to call you on the cell number we have on file. Would you kindly call me at the dealership at your earliest opportunity so that I can assist you? Sincerely, Desmond Hagan, Service Manager

Jul 28, 2021 -

pbaron2 responded

As I told your service rep when I spoke to him on the phone. I explained to him to make sure the car is fixed because the car was being loaded on a car carrier the next day . Why did the tech ignore the main problem of why I brought the car in? I told the rep what was wrong with the car and he writes down something else on my sheet. I paid for a diagnostic and was not given one. I was told that what ever the tech did to my car corrected the problem and did not. The car was exactly the same when I picked it up. The can needed to loaded on a carrier the next day to be transported out of state. So it makes no sense to talk to crown Subaru. You can’t do anything for me. You want to ship the car back to the dealership ? What I’m saying is how can you say the car was fixed when the tachometer is jumping all over the place. You have to be blind not to see there’s a problem. So being out of state with the car I took my complaint to Subaru customer care. The end result was to take the car to another Subaru dealer and pay again to have the car fixed. So I’m looking for you to do anything at all. You ripped me off. Your not going to do anything anyways. Just use the excuse. Well I can’t do anything if I don’t have the car. It was stressed to your service rep to make sure the car is fixed. I asked about everything and was told it was fixed. So you got me. That’s ok. Subaru has not been good to me. That’s ok..the car now is a talking point when people get in my car for a ride. They ask why my car runs so bad. And I tell them. Crown Subaru says this is fixed ! I ask. Does my dashboard looked fixed. The tachometer is going crazy.

Jul 29, 2021 -

Crown Subaru responded

Mr. Baron. We understand your frustration but, since you have contacted Subaru directly it is now out of our hands. Sincerely, Desmond Hagan, Service Manager

July 25, 2021

SALES VISIT - NEW

Megan was fantastic!! She took so much time to show me how to work the car! I look forward to being able to go over all the car Hager’s with Bella as well. how to work the car! I look forward to being able to go over all the car Hager’s with Bella as well. More

by Leslie.h.spence

Recommend Dealer

Yes

Employees Worked With

Megan Scollin

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July 24, 2021

SALES VISIT - USED

My sales agent, James Green, and the rest of the staff went above what was expected to ensure I received superior treatment while choosing my vehicle and going through the purchasing process. They made w went above what was expected to ensure I received superior treatment while choosing my vehicle and going through the purchasing process. They made what could have been a tedious process a pleasant experience. More

by jana.preston13

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Justin Standridge, James Green

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July 23, 2021

SALES VISIT - NEW

Much better since taken over from Kelly. Was able to get an appointment for 18000 mile service within 2 days of calling. Waited 1 hr an appointment for 18000 mile service within 2 days of calling. Waited 1 hr More

by Lssears1147

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Lucas Marler

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July 22, 2021

SALES VISIT - NEW

Karen and I enjoyed working with Megan very much, but I thought the other personnel were not so friendly. It was sort of like they went on with their duties without providing a warm atmosphere or noticing thought the other personnel were not so friendly. It was sort of like they went on with their duties without providing a warm atmosphere or noticing others. More

by Vlsmith53

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Megan Scollin

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July 21, 2021

SERVICE VISIT

Lucas Marker always makes me and my dogs feel welcome. He is very kind and efficient. My Subaru is in good hands at this dealership. is very kind and efficient. My Subaru is in good hands at this dealership. More

by petvetdjp

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Lucas Marler

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July 21, 2021

SALES VISIT - NEW

Awesome Experience!Danny McVay treated me with respect & took time ro explain the features the car came with! Highly recommend this dealership!! They care about their customers! took time ro explain the features the car came with! Highly recommend this dealership!! They care about their customers! More

by RavenoftheKnight90

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Danny McVay, Steve Gordon

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July 21, 2021

SALES VISIT - NEW

Was a great day got the car I wanted and all the people there were extra friendly and overall excellent experience thank you Crown Subaru !!!!!! there were extra friendly and overall excellent experience thank you Crown Subaru !!!!!! More

by Jmsilvey123

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Justin Standridge, Christopher Dover, David Jones

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July 20, 2021

SERVICE VISIT

Lucas Marler is always very helpful and good to work with. He always has a smile and is very personable. He is very clear and detailed in his explanations and answers any questions with patience. with. He always has a smile and is very personable. He is very clear and detailed in his explanations and answers any questions with patience. More

by hikerc

Customer Service

Recommend Dealer

Yes

Employees Worked With

Lucas Marler

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