Crown Subaru

I had my Subaru serviced with Matt White as my service advisor. I even had a loaner vehicle, due to length of service performed. 5 stars on all aspects. advisor. I even had a loaner vehicle, due to length of service performed. 5 stars on all aspects. More

On Friday, I discovered that I had a front left tire going very flat. I immediately called Ron Kwaitkowski, my trusted salesman, and he checked to ensure that the tire I needed was in stock. He also ex going very flat. I immediately called Ron Kwaitkowski, my trusted salesman, and he checked to ensure that the tire I needed was in stock. He also explained that with all wheel drive, I would likely need two front tires. This information prevented any "surprises" when I arrived at the dealership. Once I arrived, Lucas Marler, the very helpful service rep, advised me that Ron had initiated a service request on my behalf and that the tire I needed was ready for me, He also informed me that he would evaluate the other front tire to determine if I needed it replaced as well. Once I was comfortably situated in the customer lounge, I simply waited for Lucas to tell me if I needed one or two. When he came to inform me that indeed, I needed two tires, Lucas also provided me with the exact costs involved. My experience with both Ron Kwaitkowski and Lucas Marler was very comfortable and positive in every respect. More

Crown (formerly Kelly) Subaru is the best dealership I have ever dealt with, bar none. I live in the Birmingham metro where there are 2 Subaru dealers but I am willing to drive 150 miles RT to buy my ve have ever dealt with, bar none. I live in the Birmingham metro where there are 2 Subaru dealers but I am willing to drive 150 miles RT to buy my vehicles at Crown (this is my second). The dealer is straightforward and the pricing and overall friendliness they show you is outstanding. My sales rep was Ron Kwiatkowski and he fulfilled each and every of my needs and expectations cheerfully and fully. All around A+++. More

Extremely knowledgeable and most knowledgeable, no pressure. Danny McVay and the sales manager listened to what I wanted and steered me to a car that fit my needs and especially they went far out o pressure. Danny McVay and the sales manager listened to what I wanted and steered me to a car that fit my needs and especially they went far out of their way to make sure the price was want I was wanting pay. Don't ever go to Atlanta or Knoxville, they are high pressure tactics, Danny and Crown subaru treat how they would a loved family member! More

Quick and efficient service from Lucas Marler at Crown for my first oil change on my Crosstrek. Convenient location to get a run in while waiting! My opinion about dealership service is changing thanks for my first oil change on my Crosstrek. Convenient location to get a run in while waiting! My opinion about dealership service is changing thanks to Lucas Marler. More

I was very pleased with the service Matt White provided. He was attentive to our needs on my 2017 Outback. He is extremely knowledgeable on the vehicle and easy to talk to. If you need service ask for Matt He was attentive to our needs on my 2017 Outback. He is extremely knowledgeable on the vehicle and easy to talk to. If you need service ask for Matt White, he will take care of you and your vehicle. Mike May More

I took my 2020 Forester in for it’s 6,000 mile checkup. I was immediately greeted by Heather Booker who found out the reason for my visit and she directed me to the waiting area. She told me that Lucas Marle was immediately greeted by Heather Booker who found out the reason for my visit and she directed me to the waiting area. She told me that Lucas Marler would be working with me on my visit. Lucas was very helpful went over all of the inspections done on the vehicle and asked did I have any questions. My experience with the Service Department was excellent. More

I called Michael Dorsey with a very tall order: I wanted only a certain vehicle, I wanted specific convenience options, and I wanted it quickly negotiated before my wife and I drove 2 hours to pick it up. M only a certain vehicle, I wanted specific convenience options, and I wanted it quickly negotiated before my wife and I drove 2 hours to pick it up. Michael listened patiently and prioritized my needs, clearly communicated what he needed from me, and took care of everything else. When we arrived that afternoon the car was exactly what I expected and the price was exactly what we had agreed - matching the best regional price I'd found. Michael took care of every detail, even prepping the finance manager so we didn't have to renegotiate anything. We were back on the road in our new vehicle in no time. Based on this experience I will always drive to Crown Subaru to work with Michael. It was the best experience I've had at a dealership. More

Matt White was a pleasure to deal with at Crown Subaru. He walked us through the process of our recall very easily. My daughter had also lost her keys to the car, and that process was painless as well. He walked us through the process of our recall very easily. My daughter had also lost her keys to the car, and that process was painless as well. Thank you! More

I love the dealership Lucas, Matt they always remember me and treat me with the utmost repect as a woman I appreciate that very much from a dealer. They are great enhancements to your company. Thank you! and treat me with the utmost repect as a woman I appreciate that very much from a dealer. They are great enhancements to your company. Thank you! More