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Crown Toyota

Decatur, IL

4.5
54 Reviews
Crown Toyota is a dealership dedicated to delivering excellent cars, trucks and SUVs to the community of Decatur. Open for over 29 years, our Decatur Toyota dealership has become a top destination for those seeking new and used cars for sale within Illinois. Our number one priority has always been our customers and we diligently work to make sure they are completely satisfied with their service at our dealership. We treat them like family and value the relationships we've built with each one. Crown has always been and always will be a Decatur Toyota dealership you can trust when it comes to all of your car needs.
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255 W Pershing Rd

Decatur, IL

62526

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Showing 54 reviews

August 07, 2023

Highly Recommend! ” Clyde Chapman was great to work with. It was a pleasure working with him and I would highly recommend him. More

by Robert.I
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Eller
Aug 21, 2023 -

Crown Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 03, 2023

I was very pleased with this dealership Patti Kovacs was awesome ! She’s a great sales lady it was a wonderful experience very personable I appreciate all she did ! More

by nancy77smith44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lacie Ludolph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patti Kovacs
Aug 21, 2023 -

Crown Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 20, 2023

Top notch professionalism and service. Would highly recommend! The best in IL, hands down! Thank you. More

by loconnor13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Davis
Jun 02, 2023 -

Crown Toyota responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

March 28, 2023

Clyde Chapman was the best and I’m telling everyone I know to go there and see Clyde. More

by willis.julie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
Apr 04, 2023 -

Crown Toyota responded

Thank you for your positive review!

February 04, 2023

The salesman, Chris Davis, was very helpful, and explained everything well. The finance department was very slow, and not as helpful. I waited several hours after I signed the agreement to purchas More

by bsmstymets
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Davis, Nikki Van Doran
Feb 07, 2023 -

Crown Toyota responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please reach out to Sicilia Antal at Santal@crowntoyotadecatur.com to discuss this further.

January 22, 2023

Sales people and staff are always very nice and helpful. Fred is Great to work with ! More

by Kenny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Swansen, Nikki Van Doran
Feb 07, 2023 -

Crown Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 25, 2022

I recently purchased a car from crown toyota. Everyone in that dealership was very friendly and helpful. Everything went so smooth. I also want to mention Chris, my salesman was the best. More

by Al
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Davis
Sep 26, 2022 -

Crown Toyota responded

Thank you for your positive review!

August 29, 2022

This is the second vehicle I have purchased from Crown Toyota, and I’ve always received courteous, professional service. My salesman, Clayton Barbee, and Jordan Grindstaff made the purchasing of my newes More

by Michele K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton Barbee
Aug 30, 2022 -

Crown Toyota responded

Thank you for your positive review!

August 22, 2022

We really like Clyde, our salesman. We really would like to get a Rav down the road again. More

by Debal1971
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chapman Clyde
Aug 23, 2022 -

Crown Toyota responded

Thank you for your positive review!

June 17, 2022

I received such courteous and friendly service from Caleb Nale & the whole Crown Toyota team. Caleb understood what I was looking for and matched me with a great car that day. All I wanted was an economical More

by lorilyn1024
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Nale
Jun 21, 2022 -

Crown Toyota responded

Thank you for the positive review!, we hope you enjoy your new purchase!

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