Crystal Chrysler Jeep Dodge RAM

Brought vehicle in for its second oil change/tire rotation and a minor recall repair. Check in was simple and returned about 3 hours later to pick up my vehicle. I was offered an Uber when dropping o rotation and a minor recall repair. Check in was simple and returned about 3 hours later to pick up my vehicle. I was offered an Uber when dropping off my vehicle but I did refuse since I live nearby and don’t mind walking. More

These folks don't follow appointments etiquette. Holds your at least 3 + days. 2 days for a diagnosis even after replacing the part they still return the vehicle not fix buy not even checking if th Holds your at least 3 + days. 2 days for a diagnosis even after replacing the part they still return the vehicle not fix buy not even checking if that solved the problem. Was days, money on a rental.... and still nothing. Next jeep deal I called gave a better diagnosis and follows appointments. Shame on these folk for basically being the only jeep deal in the area and forcing people to like it or not. More

People were great, wait wo appt was 2 hours. Light bulb was almost double on line price Light bulb was almost double on line price More

Great services and great service advisor my experience was excellent I recommend crystal Chrysler to everyone was excellent I recommend crystal Chrysler to everyone More

I took my dodge charger a few days ago Excellent service like always. Crystal is vey professional, she is the best service advicer. like always. Crystal is vey professional, she is the best service advicer. More

Took car for routine service and Jeep Wrangler Hybrid recall. Got request for review without a call from Dealership stating that car was ready for pickup. Called and spoke to Service Staff and asked by recall. Got request for review without a call from Dealership stating that car was ready for pickup. Called and spoke to Service Staff and asked by car was charged when Recall Notice stated “DO NOT CHARGE”. She stated that Service Techs speak to Stellantis after every repair to get authorization for work done. I asked for details and she stated that Service Manager would call me back. No Service Manager call back received. Now following up with Dealership tommorow. Recall not completed, but this isn’t Dealerships fault. Dealership defect is very poor communication and no answers as to why fire risk was increased by fully charging car. More

Terrible service. They had my car for three weeks, for a simple warranty repair.kept telling me it would be ready almost every two days. They refused to provide a cour They had my car for three weeks, for a simple warranty repair.kept telling me it would be ready almost every two days. They refused to provide a courtesy car or rental voucher. Costing me over 500.00 ro rent a cae. More

Crystal provided OUTSTANDING Customer Service. Crystal was very professional and courteous. Everything that was needed for my truck was completed Crystal was very professional and courteous. Everything that was needed for my truck was completed More

My 2024 Ram with only 7k miles wouldn't start and batterys were low charged. Tow truck jump started it and drove to Crystal Ram dealer in Cat City. Service writer was good..he did fine job. They chec batterys were low charged. Tow truck jump started it and drove to Crystal Ram dealer in Cat City. Service writer was good..he did fine job. They checked batterys and couldn't find a problem...weird. when I picked it up..both front fenders and hood had greasy hand orints..and what looked like a giant cat had nail marks on driver side fender. I was furious my truck was just polished before I brought it in. These slobs didn't think to put fender cloth protecters on my 80k dollar new truck! I let the service writer know how I felt..and told him not his fault..the lazy xxxxxx in Service were to blame. Never going back..bummer there only 12 miles from home!!!! More

I called for an appointment on Friday, my day off, she said they might not get to it, it might have to stay over the weekend, I asked what was a good day, she said Monday was, I asked her if they wouldn't said they might not get to it, it might have to stay over the weekend, I asked what was a good day, she said Monday was, I asked her if they wouldn't be working on the cars they didn't finish on Friday, she said well, maybe I would not get my car back till Tuesday..We only have one car, she said well, you might have to rent a car...I called their other shop in Indio, they told me service department there would not be able to access records on my Jeep from Cat City...I have owned two jeeps, have loved them both, time to buy a new one, This service dept was never like this, they have six service writer kiosks all maintained, maybe they new less service writers so they can pay the mechanics more..I asked if I took my Jeep to an outside station would my Mopar warranty be voided, she told me to call MOPAR...They also need to send their service writers to customer appreciation school \ More