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Cumberland Chrysler Dodge Jeep Ram

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.6
825 Reviews
With plenty of years of experience, the team at Cumberland Chrysler Dodge Jeep Ram is more than prepared to handle all of your automotive needs. We're proud to be Cookeville, Tennessee's go-to dealership. Not only do we have a wide array of new cars, trucks, and SUVs, but we also have a selection of used cars that are bound to find in your budget and lifestyle. Plus, we have years of superior customer service skills on our side. Whether you're from Crossville or Sparta, TN, we want you to leave our lot with all your needs taken care of. Call our team to get the ball rolling.
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1550 Interstate Dr

Cookeville, TN

38501

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Showing 825 reviews

May 05, 2023

Very professional and friendly staff. Kept me updated on the status of the parts needed and repair time needed. More

by Aldyer8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a review. We are so pleased that our staff made your visit to Cumberland Chrysler Dodge Jeep Ram an enjoyable one. Your satisfaction is always our top priority and we strive to give each customer the best possible experience. Thank you for trusting us with your car repair needs and for surfacing any feedback about the parts and repair timelines - we take such remarks very seriously in order to continue providing high-quality service. We hope you choose us again in the future!

May 05, 2023

Great service and friendly people to deal with. Always will go here for my vehicle service. More

by shuck_brian
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for the kind words. We truly appreciate that your experience with us was top-notch. Friendly customer service is something we strive for here at Cumberland Chrysler Dodge Jeep Ram, and we're happy to hear that met your expectations. We look forward to seeing you again next time you need service on your vehicle!

April 28, 2023

Every thing was fine Not much else to say Six months check up oil change and 3 filters More

by 219508-03@CHARTER.NET
Recommend Dealer
Yes
Employees Worked With
Mike
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Apr 29, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your positive rating on our dealership at Cumberland Chrysler Dodge Jeep Ram! We are so glad that you had a pleasant experience with us and that your vehicle's oil change and check-up was successful. It is important to keep up on necessary maintenance, as it ensures your car runs smoothly and is safe to drive. We appreciate you entrusting us with your vehicle's care and hope to see you back here in six months for future work or car services. Thank you for being part of our community!

April 28, 2023

Our salesman, Peter Block and Randy, the manager, were exceptional. Our truck buying experience was great and we highly recommend Cumberland Ram as the place to purchase a vehicle. Our only very minor neg More

by BPRB@VERIZON.NET
Recommend Dealer
Yes
Employees Worked With
Peter Block
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Apr 29, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your 5-star review and for recommending Cumberland Chrysler Dodge Jeep Ram! We're thrilled to hear that Peter and Randy provided you with an exceptional truck-buying experience. We sincerely apologize that your new truck was not as clean as we strive to make all our vehicles at delivery, and would like to extend our sincere gratitude for bringing this to our attention. We always strive to provide the best customer service possible, so we thank you again for sharing your feedback - It is truly appreciated!

April 28, 2023

Had a routine oil and filter change with tire rotation. Work was fine in a timely and satisfactory manner. More

by CHILLZ6136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words and five star review. We're delighted to hear that the work we did was performed in a timely and satisfactory manner. At Cumberland Chrysler Dodge Jeep Ram, we strive to make each customer's experience as pleasant, efficient and effective as possible. We appreciate your repeat business and look forward to taking care of all your vehicle needs in the future!

April 26, 2023

I take my Dodge to Cumberland Chrysler for my oil change and the customers services is excellent. The employee are very friendly and helpful. More

by Eprorlando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us such a wonderful review! We pride ourselves on our customer service and it's great to hear that is being noticed. We are happy that you are finding your experiences with us so helpful and enjoyable. Our staff always strives to ensure that every customer has a pleasant, no-hassle experience in our dealership, and we appreciate hearing that this has been your experience. We look forward to serving you again soon!

April 26, 2023

Staff is very helpful, friendly and always willing to help. I brought my vehicle in earlier than my appointment and the staff got me in so I could catch my ride. More

by putnum72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review us, we really appreciate it! It's wonderful to know that our staff was able to help you by accommodating your tight schedule. Our goal is always going to be making sure all our customers have a pleasant experience, and we're thrilled that was the case for you. If there's anything else we can do to help in the future please don't hesitate to let us know. Thank you again for being one of our valued customers!

April 23, 2023

Had all brakes replaced, week later back passenger side brakes failed, would fix for $400.00? Will not return to dealership, had them fixed elsewhere . Will not bring car back to dealership for anything in More

by swalls1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris?
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Apr 23, 2023 -

swalls1 responded

Highly disappointed with work done on my brakes, had to replace back passenger side brakes a week after having work done. Pads had over heated, replaced by someone else.

April 21, 2023

I bought an oil change service contract for my car and was disappointed that even after the contract was applied I was still on the hook for $80.00. The purpose of the contract is to buy oil changes in bu More

by tracysplace2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with Jason.
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Apr 29, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience with us, we appreciate your feedback. We strive to provide our customers comprehensive repair service savings through our oil change purchase contracts. I apologize that this wasn't case in your situation and understand the disappointment you experienced. Our team will look into ways that we can improve on providing better value from our oil change contracts and make sure to communicate any updates available. If there is anything we can do to rectify your experience please let us know. Thank you again for your review!

April 21, 2023

At the beginning the associate was putting so many barriers since I didn’t buy my keep there. He questioned me why I want to wait to the service to be done. I asked him if they would provide rides. He More

by gervanmenezes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Wright
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2023 -

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for leaving a review regarding your visit to Cumberland Chrysler Dodge Jeep Ram. We apologize that there was a breakdown in communication during your visit. The associate's intentions were not to create obsticles but rather, to inform you of our policy which is to provide applicable shuttle services within city limits when necessary. We pride ourselves on providing excellent customer service and strive to make sure our customers feel we deliver an experience indicative of the values we want them to experience every time they come into our dealership. We appreciate your feedback and hope you will give us an opportunity to show how accommodating we can be so that we can help make us your dealership of choice!

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