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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Today: 9:00 AM - 6:00 PM Open Now
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937 Reviews of Cumberland Kia - Service Center

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November 10, 2022

Great service and great people. Cumberland Auto always takes great care of their customers. Proud to be one. More

by Dougcarr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 29, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share

November 09, 2022

Always have had greatest service. Service department always goes out of way to put customers first. More

by Bholland 61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke, Susie Green
Nov 10, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

November 09, 2022

Service person was polite and provided fast and reliable service. He explained what was done to the car and asked if I had any questions. It was a pleasure to do business with Kia . More

by KAYDRA913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 10, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

November 09, 2022

The salesman was the best! I will never buy a car from anyone but David Gist. From start to finish he was great. More

by joseph.e.bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis Gist, Susie Green
Nov 10, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

Nov 10, 2022 -

joseph.e.bradley responded

My pleasure. When you get service like what we got, you want to let people know.

November 09, 2022

I had a issue with my tires and pulled in to see if I could make a appointment. I told the person that waited on me he got down on the ground and looked at the tire and saw the problem and thet put in in More

by ra.hawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 10, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we're glad to hear that our team was able to take care of your issue in a timely manner. We hope you'll continue to choose us for all of your automotive needs. Thank you for choosing Cumberland Kia!

November 08, 2022

Lucas always goes up and beyond every time I take either one of my kia optima but on the bad side the other people working in service doesn't try to help as much More

by jcoop_coop
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Nov 10, 2022 -

Cumberland Kia responded

Thank you so much for the posting

November 05, 2022

I had the truck detailed inside and out as well as having the windows tinted. The most visible part of a vehicle is the windshield. You would think the detailer would at least do a great job on that. Nope More

by TODD.FUSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 10, 2022 -

Cumberland Kia responded

Thank you for your review of our detailing services, we're sorry to hear that you were not pleased with the work performed on your windshield. We strive to provide exceptional service in every aspect of our detailing process and will pass along your feedback to our team. Thank you for choosing Cumberland Kia and we hope you'll give us another chance to impress you in the future.

More
November 05, 2022

Great service when there but when calling to get appointment sometimes I have to call several times to have someone answer the phone. I have left messages before and never get a return call so I ha More

by MISSPEPSI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 10, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we appreciate the feedback. We are constantly trying to improve our customer service and will make sure to pass along your suggestions to our team. Thank you for choosing Cumberland Kia and we hope to see you again in the future.

November 05, 2022

Great service good prices very friendly and helpful employees. Always keep you informed as to what is going on what you need and the importance and when it needs done More

by jrmcnall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 10, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

November 05, 2022

My appointment took about 30 minutes. they were super fast and very efficient. The mechanic showed all the paper for and made sure i knew what to check for in the future 10/10 recommend More

by mlancaster2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Mike (Bart) Bartlet, Susie Green, Brandon Hall
Nov 10, 2022 -

Cumberland Kia responded

We appreciate your feedback

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