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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

October 20, 2022

Easy to schedule. They fit me in within one day. Service was faster than expected. Waiting area was clean and spacious. More

by GARY14615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Oct 25, 2022 -

Cumberland Toyota responded

Thank you so much for the feedback

October 20, 2022

Enjoyed working with Austin Parker and Venessa Neal to purchase my new truck. Both were very professional, knowledgeable, great customer service - anticipating questions and quick to secure answers for a More

by LCLARK3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Parker, Venessa Neal
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Oct 25, 2022 -

Cumberland Toyota responded

Thank you for taking the time to review our dealership

October 20, 2022

I have done business with Cumberland Toyota for years. From service to sales they are one of the best dealerships around. More

by LIGON11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Riddle , Jenny Furton
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Nov 01, 2022 -

Cumberland Toyota responded

Its great to know that you had such a wonderful experience when visiting our dealership

October 20, 2022

Only interested in getting money. No customer follow up when you have problems. All I asked was to be informed on fixing our car. More

by DFRAZIER10
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maintenance shop because that’s where it’s been since we bought it., Christy Herd, Jenny Furton
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Nov 01, 2022 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota, we're sorry to hear that you had a negative experience. We pride ourselves on providing excellent customer service and would like to apologize for falling short in this instance. All we ever want is for our customers to be happy and informed. If there is anything at all that we can do to make up for the problems you encountered, please don't hesitate to reach out. Our goal is always to have satisfied customers and we would love the opportunity to rectify any issues you may have had.

October 20, 2022

Travis Fitzpatrick is great to work with. He is always helpful And does a great job! More

by jwheaton112603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham
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Nov 01, 2022 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, we're happy to have you as part of the family.

October 19, 2022

Very friendly and helpful. Also fast with their work and the coffee always tastes great! More

by ARMANDO_NASSIF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Oct 25, 2022 -

Cumberland Toyota responded

Thank you for taking the time to review our dealership

October 19, 2022

Extremely please with the customer service from both Austin and Joshua. Would definitely purchase another Toyota from this dealership. More

by MAKAYLACORDELL05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Parker, Josh Lawson
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Oct 25, 2022 -

Cumberland Toyota responded

We appreciate you taking the time to share

October 19, 2022

Found problem and repaired car quickly and had the car back the next day witch was very nice More

by camaro69ssr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Franklin Higgenbotham
Report | Print
Nov 01, 2022 -

Cumberland Toyota responded

We cant thank you enough for taking the time to share

October 18, 2022

We came in for changing all four tires and an alignment. We were in and out in no time at all. Everyone was very helpful. More

by JOHNASONGY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Nov 01, 2022 -

Cumberland Toyota responded

It’s great to know that you had such a wonderful experience when visiting our dealership

October 18, 2022

The staff was friendly and helpful. My service was prompt and efficient. The experience was most positive. More

by DECLAR3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Oct 25, 2022 -

Cumberland Toyota responded

Thank you so much for the feedback

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